Communications Associate
Best Friend Connections - Remote, Work from USA
Work at Best Friend Connections
Overview
- Apply
Overview
What’s Your Role?
We are looking for people who believe life is better with friends and have a passion for relationship building. Our core values of: Respect, Empathy, Authenticity, Genuine Curiosity and Strong Desire for Other’s Wellbeing guide everything we do. We believe these core values are what it takes to build quality friendships. As a member of our communications team, you will play a vital role in cultivating meaningful connections with users and representing our brand.
Key Responsibilities
- Accepting user appointment requests
- Provide outstanding customer service by listening for understanding and ensuring users feel seen/heard
- Maintain user records to stay current with conversation topics specific to each user chat
- Stay up to date with current events, pop culture, sports and other popular conversation topics
- Lead user chats to create a comfortable space for candid conversation and trust building
- Actively drive company vision by upholding brand values during chats with users
- Easily adapt to internal process changes and stay up to date on product developments
- Willing to work flexible schedules as requested by users (possibly some weekends/evenings)
Qualifications
- 0-2 years of professional experience in fields such as sales, customer service or marketing
Skills/Abilities
- Exceptional problem solving and consultative skills
- Strong desire to help others
- Excellent presentation, organization, multitasking and time management skills
- Outstanding written and verbal communication skills
- Great listener with high emotional intelligence
Equipment Needed
- Employees responsible for providing their own computers for user chats (company loans available as needed)
- Internet access required
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.