Propark Mobility
Account Manager - Parking Operations
Propark Mobility - St Louis, Missouri, United States
Work at Propark Mobility
Overview
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Overview
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Park your career here, with Propark Mobility!
Account Manager - Parking Operations
Salary Range:
$55,000-$70,000 Commensurate with Experience, plus Incentive Bonus Potential
Work Modality : On-Site
Schedule:
Full-time, Monday - Friday, Weekends as Needed
Location:
St. Louis, MO
Applications will be accepted until job is closed.
Ideal Experience: This position is responsible for all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing your location team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top asset. Progressive management experience with front-line team oversight Established experience with scheduling and payroll is a plus Bachelor's degree with a concentration in business is helpful but not required. Skills and Abilities we are searching for:
You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries. You are a "roll-up-the-sleeves and get-stuff-done" type of person who is organized, honest and thoughtful. Your friends describe you as trustworthy, loyal and dependable. You are self-sufficient, resourceful and decisive. You see a challenge as an opportunity and are looking for a position with a chance for growth. You have a flexible schedule meaning that the position may require working weekends and holidays. You have impeccable conversational and written communication skills. You have an exceptional way with people and you achieve extraordinary results. Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP What We Offer: Compensation and Benefits:
Fantastic opportunities for career growth - we always look to promote from within first! Free Parking!!* Competitive salary that is commensurate with experience, plus incentive bonus potential. Very generous time off allowances - holidays, vacation, wellness
and an extra day off for your birthday! Priority driven culture that is supportive, engaging, empowering and celebratory. A company that values diversity, inclusion, and belonging. The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives. Learning opportunities through our internal training program -
Propark Think Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance! Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7 Who We Are:
We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to our simple driving goal: create the perfect parking moment for every guest.
Propark Mobility
is an industry leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to
quadruple
our size!
Are you ready to park your career here? We have lots of opportunities ahead!
As Account Manager, you will:
Develop and train supervisors and line-level employees. Review and approve work schedules to ensure adequate coverage while minimizing expenses. Develop and maintain strong client relations and attend client meetings. Assist supervisors in handling customer complaints and day-to-day operational issues. Manage and submit employee, operations, and payroll reports. Oversee the customer service program to ensure customer satisfaction. Develop budgets and monitor financials to meet business goals. Review and evaluate audits to ensure integrity of revenue control. Ensure compliance with company policies and procedures, as well as those of our client. Respond to operational issues when needed (at times, after normal business hours). Maintain the highest professional and ethical standards for both our organization and our client. Are you ready to park your career here?
Apply today!
We can't wait to meet you!
*** Free parking while working at your assigned Propark location(s).
Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.
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Overall responsibility for operations, administration, and financial performance within an assigned location(s). Direct and manage all frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel. May act as the primary point of contact for the client and maintain oversight responsibility for positive customer service delivery by entire staff. May be required to successfully resolve customer service issues, complaints, and/or problems. Handle all personnel issues and paperwork and maintain and enforce policies and procedures relative to hiring, performance review and improvement, and termination of staff. Prepare all work schedules for regular and overtime hours to ensure the facility is properly staffed during regular and peak operating periods. Reconcile and submit employee payroll reports and ensure salaries and wages expenses are maintained within budgeted parameters. Collect, deposit, and report daily revenue on a consolidated basis and review cashier or system reports for accuracy and completeness. Ensure the proper completion of all month end reports, as well as required daily and quarterly reports, ensuring appropriate activity and/or revenue statistics are accurately reported and associated files and records are maintained in an organized and appropriate manner. Prepare annual budget to ensure that a proper plan for the generation of revenues, allocation of staff, and operating expenses are established for the fiscal year, and ensure the budget is followed throughout the year. Regularly update the revenues and expense projections in the Propark forecasting tool as required or requested. Advocate and cultivate career development of site supervisors and assistant account manager. (Makes it an objective-action.) Ensure that established operating policies and procedures are properly administered and effectively executed to ensure brand integrity, sound revenue control, equipment maintenance, and accurate signage. Ensure that all operating responsibilities are properly performed. Non-Essential Duties and Responsibilities
May be asked to fill in for front line associates during their absences. May be asked to attend meetings with property's clients and respond to their special requests on an as needed basis. Other special projects as assigned by local management -
Two to three years of management and operational experience in the parking or related industry preferred. Bachelor's degree with a concentration in business preferred. Excellent organizational, problem solving, and time management skills. Excellent interpersonal skills with client focus and an ability to work with all staff levels. Excellent written and verbal communication skills. Excellent computer skills, including the Microsoft Office suite of products. Experience with payroll systems, ADP and Kronos preferred. Experience with revenue control equipment. Valid driver's license
Park your career here, with Propark Mobility!
Account Manager - Parking Operations
Salary Range:
$55,000-$70,000 Commensurate with Experience, plus Incentive Bonus Potential
Work Modality : On-Site
Schedule:
Full-time, Monday - Friday, Weekends as Needed
Location:
St. Louis, MO
Applications will be accepted until job is closed.
Ideal Experience: This position is responsible for all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing your location team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top asset. Progressive management experience with front-line team oversight Established experience with scheduling and payroll is a plus Bachelor's degree with a concentration in business is helpful but not required. Skills and Abilities we are searching for:
You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries. You are a "roll-up-the-sleeves and get-stuff-done" type of person who is organized, honest and thoughtful. Your friends describe you as trustworthy, loyal and dependable. You are self-sufficient, resourceful and decisive. You see a challenge as an opportunity and are looking for a position with a chance for growth. You have a flexible schedule meaning that the position may require working weekends and holidays. You have impeccable conversational and written communication skills. You have an exceptional way with people and you achieve extraordinary results. Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP What We Offer: Compensation and Benefits:
Fantastic opportunities for career growth - we always look to promote from within first! Free Parking!!* Competitive salary that is commensurate with experience, plus incentive bonus potential. Very generous time off allowances - holidays, vacation, wellness
and an extra day off for your birthday! Priority driven culture that is supportive, engaging, empowering and celebratory. A company that values diversity, inclusion, and belonging. The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives. Learning opportunities through our internal training program -
Propark Think Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance! Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7 Who We Are:
We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to our simple driving goal: create the perfect parking moment for every guest.
Propark Mobility
is an industry leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to
quadruple
our size!
Are you ready to park your career here? We have lots of opportunities ahead!
As Account Manager, you will:
Develop and train supervisors and line-level employees. Review and approve work schedules to ensure adequate coverage while minimizing expenses. Develop and maintain strong client relations and attend client meetings. Assist supervisors in handling customer complaints and day-to-day operational issues. Manage and submit employee, operations, and payroll reports. Oversee the customer service program to ensure customer satisfaction. Develop budgets and monitor financials to meet business goals. Review and evaluate audits to ensure integrity of revenue control. Ensure compliance with company policies and procedures, as well as those of our client. Respond to operational issues when needed (at times, after normal business hours). Maintain the highest professional and ethical standards for both our organization and our client. Are you ready to park your career here?
Apply today!
We can't wait to meet you!
*** Free parking while working at your assigned Propark location(s).
Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.
-
Overall responsibility for operations, administration, and financial performance within an assigned location(s). Direct and manage all frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel. May act as the primary point of contact for the client and maintain oversight responsibility for positive customer service delivery by entire staff. May be required to successfully resolve customer service issues, complaints, and/or problems. Handle all personnel issues and paperwork and maintain and enforce policies and procedures relative to hiring, performance review and improvement, and termination of staff. Prepare all work schedules for regular and overtime hours to ensure the facility is properly staffed during regular and peak operating periods. Reconcile and submit employee payroll reports and ensure salaries and wages expenses are maintained within budgeted parameters. Collect, deposit, and report daily revenue on a consolidated basis and review cashier or system reports for accuracy and completeness. Ensure the proper completion of all month end reports, as well as required daily and quarterly reports, ensuring appropriate activity and/or revenue statistics are accurately reported and associated files and records are maintained in an organized and appropriate manner. Prepare annual budget to ensure that a proper plan for the generation of revenues, allocation of staff, and operating expenses are established for the fiscal year, and ensure the budget is followed throughout the year. Regularly update the revenues and expense projections in the Propark forecasting tool as required or requested. Advocate and cultivate career development of site supervisors and assistant account manager. (Makes it an objective-action.) Ensure that established operating policies and procedures are properly administered and effectively executed to ensure brand integrity, sound revenue control, equipment maintenance, and accurate signage. Ensure that all operating responsibilities are properly performed. Non-Essential Duties and Responsibilities
May be asked to fill in for front line associates during their absences. May be asked to attend meetings with property's clients and respond to their special requests on an as needed basis. Other special projects as assigned by local management -
Two to three years of management and operational experience in the parking or related industry preferred. Bachelor's degree with a concentration in business preferred. Excellent organizational, problem solving, and time management skills. Excellent interpersonal skills with client focus and an ability to work with all staff levels. Excellent written and verbal communication skills. Excellent computer skills, including the Microsoft Office suite of products. Experience with payroll systems, ADP and Kronos preferred. Experience with revenue control equipment. Valid driver's license