Accessium Group INC
Client Support Engineer
Accessium Group INC - Buffalo, New York, United States, 14266
Work at Accessium Group INC
Overview
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Overview
Job Description
Our IT solutions company, located in the Western New York area (Buffalo), specializes in providing high-end information technology services to clients across WNY and multiple states. We are currently hiring a Client Support Engineer. The candidate must meet the qualifications below and be professional, customer-focused, self-driven, and team-oriented. Salary is contingent on experience and competency. Only candidates local to Western New York will be considered. Level I - Client Support Engineer
The candidate will possess the following skills and responsibilities: Helpdesk, on-site support, and remote end-user support Perform troubleshooting analysis of servers, workstations, and associated systems Monitor system performance, implement performance tuning, and troubleshoot issues Implement software and network security, manage user accounts, permissions, email, anti-virus, anti-spam Install, configure, and maintain hardware, systems, and software for networks Knowledge of Networking: Switches, Basic Routers, Servers, Cables, Firewalls, LAN, WAN, TCP/IP, DNS Requirements
High aptitude and keen attention to detail Ability to diagnose and resolve basic technical issues Customer-focused, performance-driven, with a high aptitude for technology Ability to work well in a team environment Understanding of desktop and intermediate server administration Manage workflow, daily timesheets, and calendar Conscientious reporting of issues and resolutions for future reference and trouble tickets Strong analytical skills and professional office skills Able to learn and adapt quickly to challenges Education: Associates Degree in Computer Science preferred but not required 1+ years experience as a Client Support Engineer or in a related role Additional Requirements
Reliable automobile is required; expenses reimbursed Local short-distance travel within Buffalo, NY 14221 Driver's License required Job Details
Type: Full-time Salary: $35,000 - $45,000 per year Benefits include 401k with employer match, dental, health, life, and vision insurance, paid time off Compensation includes holiday and overtime pay Experience level: 1-2 years Schedule: 8-hour shifts, Monday to Friday, on-call rotation Work location: Buffalo, NY 14221
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Our IT solutions company, located in the Western New York area (Buffalo), specializes in providing high-end information technology services to clients across WNY and multiple states. We are currently hiring a Client Support Engineer. The candidate must meet the qualifications below and be professional, customer-focused, self-driven, and team-oriented. Salary is contingent on experience and competency. Only candidates local to Western New York will be considered. Level I - Client Support Engineer
The candidate will possess the following skills and responsibilities: Helpdesk, on-site support, and remote end-user support Perform troubleshooting analysis of servers, workstations, and associated systems Monitor system performance, implement performance tuning, and troubleshoot issues Implement software and network security, manage user accounts, permissions, email, anti-virus, anti-spam Install, configure, and maintain hardware, systems, and software for networks Knowledge of Networking: Switches, Basic Routers, Servers, Cables, Firewalls, LAN, WAN, TCP/IP, DNS Requirements
High aptitude and keen attention to detail Ability to diagnose and resolve basic technical issues Customer-focused, performance-driven, with a high aptitude for technology Ability to work well in a team environment Understanding of desktop and intermediate server administration Manage workflow, daily timesheets, and calendar Conscientious reporting of issues and resolutions for future reference and trouble tickets Strong analytical skills and professional office skills Able to learn and adapt quickly to challenges Education: Associates Degree in Computer Science preferred but not required 1+ years experience as a Client Support Engineer or in a related role Additional Requirements
Reliable automobile is required; expenses reimbursed Local short-distance travel within Buffalo, NY 14221 Driver's License required Job Details
Type: Full-time Salary: $35,000 - $45,000 per year Benefits include 401k with employer match, dental, health, life, and vision insurance, paid time off Compensation includes holiday and overtime pay Experience level: 1-2 years Schedule: 8-hour shifts, Monday to Friday, on-call rotation Work location: Buffalo, NY 14221
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