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About the Company: At Workers Benefit Fund we are always looking for experienced and innovative team members that are excited about leveling the playing field for everyone in the workforce. At WBF, we believe that improving the quality of life for gig workers creates a stronger, more equitable workforce for everyone. Benestream, a Workers Benefit Fund Company, is a socially progressive, for-profit startup that connects individuals and families to unclaimed public benefits such as Medicaid, CHIP, and Medicare. We help employers comply with the ACA while reducing costs, and we help low-income workers access essential services. Our mission is to close the benefits access gap and promote well-being for underserved communities. Position Overview: The Benefits Support Associate plays a central role in our mission by guiding clients through the public benefit enrollment process. This role requires strong knowledge of government programs and excellent client service. Key Responsibilities: Client Outreach & Enrollment: Conduct outbound calls to assist clients with benefit eligibility and enrollment (Medicaid, CHIP, Medicare, Essential Plan, SNAP, etc.). Address questions about coverage, documentation, and deadlines. Follow up on open or incomplete applications via phone or, when necessary, in person. Documentation & Systems: Ensure accurate data entry into CRMs and internal systems. Investigate and resolve discrepancies in member eligibility records. Respond promptly to complaints, state eligibility letters, and internal escalations. Quality Assurance & Compliance: Monitor complex or high-risk enrollment issues and escalate appropriately. Recommend and support process and workflow improvements. Comply with all ACA regulations and applicable federal/state/local guidelines. Community Engagement: Represent BeneStream at healthcare fairs and community events. Stay informed on benefit program changes, trends, and best practices. Skills & Qualifications Customer Service Excellence: Friendly and empathetic communicator with the ability to guide members clearly and patiently. Collaboration: Experience working with interpreters, brokers, and agencies. Technical & Analytical Skills: Proficient with CRM platforms, Excel, Mailchimp (or similar tools), and GSuite/Microsoft Office. High attention to detail and ability to troubleshoot enrollment-related issues. Analytical mindset: Ability to generate and interpret internal reports to drive decision-making and improvement. Education & Experience Prior experience in client-facing roles with measurable accountability. Deep knowledge of Medicaid, CHIP, Medicare, and similar benefit programs (required). Bachelor's degree preferred but not required. AHIP certification required. Bilingual (English/Spanish) required. What We Offer Hybrid (primarily remote) Mission-driven culture with a focus on social impact Opportunities for professional growth A supportive and collaborative work environment Health, Dental. And Vision Insurance 401k Retirement Plan with Company Match Company Stock Options How to Apply Submit your resume and a brief cover letter to recruiting@workersbenefitfund.com including: 1. Your experience with public benefit enrollments (Medicaid/CHIP/Medicare). 2. Your experience with data systems and process improvement. 3. What draws you to BeneStream’s mission. Job Type: Full-time Pay: $18.00 - $20.00 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Professional development assistance Vision insurance Work from home Shift: 8 hour shift Day shift Application Question(s): Do you currently hold an AHIP certification? Language: Spanish (Required) Ability to Commute: New York, NY 10018 (Preferred) Ability to Relocate: New York, NY 10018: Relocate before starting work (Preferred) Work Location: Hybrid remote in New York, NY 10018

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