Med Tech Solutions
Technical Support Technician
Med Tech Solutions - Atlanta, Georgia, United States, 30383
Work at Med Tech Solutions
Overview
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Overview
Job description
Med Tech Solutions (MTS) is a leading healthcare Cloud computing company focused on reducing the complexity of IT. We work exclusively with healthcare organizations across the United States, providing simple and cost-effective HIT and Cloud solutions. MTS is headquartered in Valencia, California, with regional offices in St. Louis, Missouri, Silverton, Oregon, Minneapolis, Minnesota and Morristown, New Jersey.
www.medtechsolutions.com
Job Description
MTS is currently seeking a Technical Support Technician to join our Support team
Atlanta, GA. This is an ONSITE in
Atlanta, GA area.
You
MUST
be located in
Atlanta, GA
area and
MUST have transportation
to be able to travel to client sites.
Your
primary location
will be in
Snellville , you will have travel as needed to satellite offices in
Johns Creek, Marietta, Sandy Springs, Alpahretta, Lawrenceville, Decatur, Conyers, and Canton . Mileage reimbursement will be provided for travel from Snellville to satellite offices.
Please DO NOT apply if you are
unable to travel
to these locations or cannot have Snellville as your primary office!
The main goal of this position is to resolve technical support issues on the first call or escalate to the next team if a complex issue requires more time.
Essential Duties and Responsibilities Receive and review all incoming client issues via phone, email or online ticket portal. Create tickets if receiving them directly via phone. Provide level 1 & 2 remote technical support on various issues such login issues, printing, network and basic desktop & server troubleshooting. Attend client meetings and discuss the status of ongoing support. Evaluate all incoming tickets. If unable to resolve, escalate to other resources as needed based on complexity or duration of support needed. Assist with managing server/desktops to keep them up-to-date with Microsoft and third-party patches virus definitions, and malware, using RMM software. Keep customer updated on status of all issues until resolved. Provide excellent customer service. Maintain professional communications through phone and email. Assist with internal requests within or outside the department as needed. Adheres to IT change control policies and procedures.
Requirements
You
MUST
be located in
Atlanta, GA
area and
MUST have transportation
to be able to travel to client sites.
Your
primary location
will be in
Snellville , you will have travel as needed to satellite offices in
Johns Creek, Marietta, Sandy Springs, Alpahretta, Lawrenceville, Decatur, Conyers, and Canton .
Med Tech Solutions (MTS) is a leading healthcare Cloud computing company focused on reducing the complexity of IT. We work exclusively with healthcare organizations across the United States, providing simple and cost-effective HIT and Cloud solutions. MTS is headquartered in Valencia, California, with regional offices in St. Louis, Missouri, Silverton, Oregon, Minneapolis, Minnesota and Morristown, New Jersey.
www.medtechsolutions.com
Job Description
MTS is currently seeking a Technical Support Technician to join our Support team
Atlanta, GA. This is an ONSITE in
Atlanta, GA area.
You
MUST
be located in
Atlanta, GA
area and
MUST have transportation
to be able to travel to client sites.
Your
primary location
will be in
Snellville , you will have travel as needed to satellite offices in
Johns Creek, Marietta, Sandy Springs, Alpahretta, Lawrenceville, Decatur, Conyers, and Canton . Mileage reimbursement will be provided for travel from Snellville to satellite offices.
Please DO NOT apply if you are
unable to travel
to these locations or cannot have Snellville as your primary office!
The main goal of this position is to resolve technical support issues on the first call or escalate to the next team if a complex issue requires more time.
Essential Duties and Responsibilities Receive and review all incoming client issues via phone, email or online ticket portal. Create tickets if receiving them directly via phone. Provide level 1 & 2 remote technical support on various issues such login issues, printing, network and basic desktop & server troubleshooting. Attend client meetings and discuss the status of ongoing support. Evaluate all incoming tickets. If unable to resolve, escalate to other resources as needed based on complexity or duration of support needed. Assist with managing server/desktops to keep them up-to-date with Microsoft and third-party patches virus definitions, and malware, using RMM software. Keep customer updated on status of all issues until resolved. Provide excellent customer service. Maintain professional communications through phone and email. Assist with internal requests within or outside the department as needed. Adheres to IT change control policies and procedures.
Requirements
You
MUST
be located in
Atlanta, GA
area and
MUST have transportation
to be able to travel to client sites.
Your
primary location
will be in
Snellville , you will have travel as needed to satellite offices in
Johns Creek, Marietta, Sandy Springs, Alpahretta, Lawrenceville, Decatur, Conyers, and Canton .