Seasonal Retail Sales Associate/Host
Journeyman Distillery - Three Oaks, MI, US, 49128
Work at Journeyman Distillery
Overview
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Overview
Job Type Full-time, Part-timeDescription*Journeyman's summer season runs from Memorial Day weekend to Labor Day weekend. The bulk of training will begin on/around May 1 and hours may be limited until that time.*Are you someone who thrives on variety and enjoys engaging with people in a dynamic setting? Journeyman Distillery is looking for someone who can juggle the welcoming responsibilities of a Host while also supporting our retail operations. This unique position blends hospitality with product knowledge, ensuring that our guests have a seamless experience from dining to shopping. If you're passionate about customer service, this role is a perfect fit for you!All team members must uphold and embody Journeyman's Core Values which represent the culture, attitude, and immediate priorities ensuring our cohesion and success.CORE VALUES GRITHaving a positive attitude that no challenge is too greatUnderstanding that goals worth pursuing are never easy; that perseverance, grit, and determination are essential to successThere is no substitute for grit and putting in the time and effort. Good things will come from those efforts10,000-hour rule. Malcolm Gladwell: it takes 10,000 hours of intensive practice to be greatALWAYS A JOURNEYMANExcellence is a lifelong pursuit and mastery is an illusionThe joy is in the daily work and pursuit of excellence, not in the final destinationA focus on continual improvement and doing our best1st CUSTOMERTreating every customer with the mindset that they are the business's 1st ever customerTreating customers with authenticity, kindness, warmth, care, friendliness; engaging, helpful and willing to offer a magical experienceClean facilitiesBeing available to the customer and timely responses in any capacityThis mindset extends to our vendors, suppliers, partners, and especially our fellow employeesNever take the customer or employee for granted362 and 59:59+ We are open to our customers 362 days a year and we set an unwavering standard of serving our customers up till the last closing second 59:59+ and beyond if needed.AMBASSADORTaking pride and ownership in your workEngagement and active participation in your work and company activitiesBeing a positive force in the workplace; creating a culture of positivityExtending common courtesy to self, employees, vendors, and guestsBeing an evangelist and promoter of the company and brand A LITTLE ABOUT OUR CULTURE: Journeyman is an in-person work environment. We believe in face-to-face interaction, collaboration, and problem-solving.Journeyman is a non-smoking workplace. We believe in productivity and in your good health.Journeyman's purpose is to serve our guests. We are open 362 days per year, including the 3 major summer holidays.Journeyman believes in a strong work ethic! We work hard, push forward, and are focused on growing something special!At Journeyman Distillery, we believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package.Here's a peek at what you will receive as a Journeyman employee: Outstanding Growth Opportunity!Paid Time Off - begins accruing on Day 1 401(k) with Employer MatchMedical Insurance - 30+ hours/weekDental, Vision, Life, Supplemental Insurance options - 20+ hours/weekFree Quarterly Bottle of Spirit (21+)Unlimited $300 Referral BonusesLoyalty Incentives (ask about our 5-Year Bottle Reward!)25% Employee DiscountMonthly Founders' Tour with Bill and Johanna WelterAnnual Employee Putting Competition1 Annual Employee Holiday PartyShoes for Crews (Affordable Footwear)PRINCIPAL DUTIES:Greet guests in a friendly fashion and welcoming manner in order to determine their needs.Share knowledge and information of Journeyman Distillery products and company history including the Featherbone Factory building, and E.K. Warren.Understand and communicate to guests our available food and beverage products, as well as Journeyman/Staymaker accommodations and services.Nurture an excellent guest experience.Seat guests or putting them on a wait as necessary.Ensure availability of menus, preparing them with special cards as necessary.Communicate information relevant to reservations, large parties, events, etc. to all staff members.Operate point-of-sale system, seating system, and tour reservation software.Accurately handle cash and credit card transactions.Take to-go orders, answer guest queries, and take messages over the phone.Stock product areas and replenish displays of items to be sold.Clear tables after guests. Take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate location.Keep entrances to building and workspace clean and welcoming throughout shift. RequirementsPHYSICAL, MENTAL AND VISUAL SKILLS:Must be at least 18 years of age or older.Must speak English fluently, and be able to write in basic English.Good organizational skills and verbal communication skills.Ability to use logical or rational thinking to solve problems.Ability to perform job functions with attention to detail, speed and accuracy.Ability to visually inspect food and beverage orders, read order forms and ensure that orders comply with the customer's request.Ability to stand for 6-8 hoursAbility to perform moderate physical work; may be required to lift up to 50 pounds occasionally, up to 30 pounds frequently and up to 25 pounds of food trays carrying over their head constantly and performing such activities as bending, stooping, kneeling, crouching, climbing, reaching, standing, walking, pushing, pulling, lifting and grasping for up to five hours without sitting.