Customer Service Representative

Customer Service Representative

Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing, and distribution, with transportation management. This client has reached an annual revenue of $9 Billion Dollars by setting clear long-term goals and creating a culture built around collaboration, innovation, and sustainable growth. They are looking for a Customer Service Representative to work with customers, business partners and drivers to make sure they are meeting commitments and providing excellent customer service.

Opportunity: Contract (16 weeks)
Compensation: $19/hour
Schedule: Tuesday ??? Saturday 10am-6:30pm
Location: Benicia, CA

Responsibilities:

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.
• Scan haul-away pods and verify stamps.
• Process changes or cancellations to delivery orders.

Qualifications:

• Proficient in Microsoft Office programs
• High school diploma or equivalent
• 1+ years of customer service experience preferably within a call center environment

Category Code: JN003