Logistics Customer Service Specialist

Logistics Customer Service Specialist

Company Info: Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing and distribution, with transportation management. This client has reached an annual revenue of $9 Billion by setting clear long-term goals and creating a culture built around collaboration, innovation, and sustainable growth.
Location: Fargo, North Dakota 
Contract Duration: 10-12+ month contract with potential to be extended or convert permanent!
Pay Rate: $20.00 per hour
Hours: (Early Day Shift) 5am - 2pm M-F
Responsibilities:

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

Qualification:

• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
•  Strong customer service skills and the ability to satisfactorily resolve issues
•  Solid ability to multitask with exceptional organizational skills
•  Ability to thrive under pressure while delivering solutions that exceed customer expectations

Category Code: JN003, JN014