Strategic Staffing Solutions
Helpdesk Analyst
Strategic Staffing Solutions, Salt Lake City, Utah, United States, 84193
Job Title:
Helpdesk Analyst - Hiring FAST! Location:
Salt Lake City, UTPay Rate: $26/HR
on
W2 Only
-
NO C2CSetting:
Onsite Required
(Hybrid/Remote is NOT an Option)Duration:
12+ months.
***WE DO VISA TRANSFERS***
Responsibilities:Microsoft Windows platform (Windows 7, 10)Networking, LAN, WAN, corporate enterprise domain infrastructure environmentWindows desktop and server operating systemMicrosoft Active DirectoryMicrosoft Outlook.Required Qualifications:
Must be client-focused with ability to provide white-glove treatment to our clients.Must have the understanding and sense of urgency to address and resolve issues as quickly and accurately as possible.Address client requests and issues via phone or email.Provide world class quality of service to our clients throughout the resolution process.Engage engineering teams and product owners to assist with troubleshooting as needed.Perform cradle to grave ownership of all issues by providing timely updates to clients and by constantly following up with escalation teams until the issue is resolved.Demonstrate excellent ticket hygiene by selecting appropriate product categories, keeping detailed ticket notes, managing ticket backlog, etc.Maintain effective documentation by regularly reviewing and updating knowledgebase content.Take a proactive approach in analyzing current practices to identify areas for improvement and make suggestions for more efficient and strategic solutions.Be willing to learn and develop subject matter expertise in the systems and products we support, such as Messaging (Exchange, etc.), Zoom, SharePoint, Mac, Unix, Voice, Mobile and others.
Job ID:
JOB-237219Publish Date:
16 Aug 2024
Helpdesk Analyst - Hiring FAST! Location:
Salt Lake City, UTPay Rate: $26/HR
on
W2 Only
-
NO C2CSetting:
Onsite Required
(Hybrid/Remote is NOT an Option)Duration:
12+ months.
***WE DO VISA TRANSFERS***
Responsibilities:Microsoft Windows platform (Windows 7, 10)Networking, LAN, WAN, corporate enterprise domain infrastructure environmentWindows desktop and server operating systemMicrosoft Active DirectoryMicrosoft Outlook.Required Qualifications:
Must be client-focused with ability to provide white-glove treatment to our clients.Must have the understanding and sense of urgency to address and resolve issues as quickly and accurately as possible.Address client requests and issues via phone or email.Provide world class quality of service to our clients throughout the resolution process.Engage engineering teams and product owners to assist with troubleshooting as needed.Perform cradle to grave ownership of all issues by providing timely updates to clients and by constantly following up with escalation teams until the issue is resolved.Demonstrate excellent ticket hygiene by selecting appropriate product categories, keeping detailed ticket notes, managing ticket backlog, etc.Maintain effective documentation by regularly reviewing and updating knowledgebase content.Take a proactive approach in analyzing current practices to identify areas for improvement and make suggestions for more efficient and strategic solutions.Be willing to learn and develop subject matter expertise in the systems and products we support, such as Messaging (Exchange, etc.), Zoom, SharePoint, Mac, Unix, Voice, Mobile and others.
Job ID:
JOB-237219Publish Date:
16 Aug 2024