Massachusetts General Physicians’ Organization
Patient Services Coord. II
Massachusetts General Physicians’ Organization, Boston, Massachusetts, us, 02298
Job Description - Patient Services Coord. II (3306789)GENERAL SUMMARY/ OVERVIEW STATEMENT:
Summarize the nature and level of work performed.The Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in an ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information ,
schedule patient appointments, diagnostic testing, referrals and other managed care related issues.Serves as an overall resource person for support staff.PRINCIPAL DUTIES AND RESPONSIBILITIES:
Indicate key areas of responsibility, major job duties, special projects and key objectives for this position.These items should be evaluated throughout the year and included in the written annual evaluation.Performs all duties that are the responsibility of a Patient Service Coordinator IPerforms all check-in and -out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations.Provides support and information to providers to problem solve and manage complex administrative patient issuesUnderstands all HMO, Managed Care and other Third Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification.Understands financial services and self-pay resources and provides patients with information as needed.Triages and manages more complex telephone calls, utilizing courteous customer service skills.Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, etc.Schedules patient appointments for specialty visits and diagnostic testing, as required.Coordinates the scheduling of diagnostic testing.Provides cross coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as neededAssists with training and orientation of new staff, where applicable.Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.Works on special projects as directed.QUALIFICATIONS:
(MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)High School Diploma required; Associate’s Degree in Secretarial Science/Business, or a Secretarial Training Certificate Program desirable.Minimum of 3 years secretarial experience or equivalent in a medical or health care related settingSKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
(MUST be realistic, measurable, objective, and related to the essential functions of the job.)Knowledge of Epic strongly preferredGood command of the English language, including medical terminologyExceptional organizational skills, flexibility to manage multiple tasks and the accurate attentive to details.Ability to work independently or within a team environmentExcellent and effective interpersonal and communication skillsDemonstrated ability to work effectively and courteously with various groups of patients, staff and providers.Demonstrated ability to problem solve and function as a resource to other members of the team, and resolve complex issues on behalf of the providers and the patients.Demonstrated in-depth understanding of managed care and all other pertinent insurance/medical coverageDemonstrated knowledge of HIPAA Confidentiality and Privacy PoliciesDemonstrated understanding of Disaster protocols to include: fire, safetyand code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines.QUALIFICATIONS:
(MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)High School Diploma required; Associate’s Degree in Secretarial Science/Business, or a Secretarial Training Certificate Program desirable.Minimum of 3 years secretarial experience or equivalent in a medical or health care related settingSKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
(MUST be realistic, measurable, objective, and related to the essential functions of the job.)Knowledge of Epic strongly preferredGood command of the English language, including medical terminologyExceptional organizational skills, flexibility to manage multiple tasks and the accurate attentive to details.Ability to work independently or within a team environmentExcellent and effective interpersonal and communication skillsDemonstrated ability to work effectively and courteously with various groups of patients, staff and providers.Demonstrated ability to problem solve and function as a resource to other members of the team, and resolve complex issues on behalf of the providers and the patients.Demonstrated in-depth understanding of managed care and all other pertinent insurance/medical coverageDemonstrated knowledge of HIPAA Confidentiality and Privacy PoliciesDemonstrated understanding of Disaster protocols to include: fire, safetyand code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines.
Massachusetts General Hospital is an Equal Opportunity Employer.
By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.Primary Location
Primary Location
MA-Boston-MGH North End Waterfront HealthWork Locations
MGH North End Waterfront Health332 Hanover StreetJob
Job
Administrative SupportOrganization
Organization
Massachusetts General Hospital(MGH)Schedule
Schedule
Full-timeStandard Hours
40Shift
Shift
Day JobEmployee Status
Employee Status
RegularRecruiting Department
MGH North End HC Dental
#J-18808-Ljbffr
Summarize the nature and level of work performed.The Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in an ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information ,
schedule patient appointments, diagnostic testing, referrals and other managed care related issues.Serves as an overall resource person for support staff.PRINCIPAL DUTIES AND RESPONSIBILITIES:
Indicate key areas of responsibility, major job duties, special projects and key objectives for this position.These items should be evaluated throughout the year and included in the written annual evaluation.Performs all duties that are the responsibility of a Patient Service Coordinator IPerforms all check-in and -out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations.Provides support and information to providers to problem solve and manage complex administrative patient issuesUnderstands all HMO, Managed Care and other Third Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification.Understands financial services and self-pay resources and provides patients with information as needed.Triages and manages more complex telephone calls, utilizing courteous customer service skills.Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, etc.Schedules patient appointments for specialty visits and diagnostic testing, as required.Coordinates the scheduling of diagnostic testing.Provides cross coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as neededAssists with training and orientation of new staff, where applicable.Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.Works on special projects as directed.QUALIFICATIONS:
(MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)High School Diploma required; Associate’s Degree in Secretarial Science/Business, or a Secretarial Training Certificate Program desirable.Minimum of 3 years secretarial experience or equivalent in a medical or health care related settingSKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
(MUST be realistic, measurable, objective, and related to the essential functions of the job.)Knowledge of Epic strongly preferredGood command of the English language, including medical terminologyExceptional organizational skills, flexibility to manage multiple tasks and the accurate attentive to details.Ability to work independently or within a team environmentExcellent and effective interpersonal and communication skillsDemonstrated ability to work effectively and courteously with various groups of patients, staff and providers.Demonstrated ability to problem solve and function as a resource to other members of the team, and resolve complex issues on behalf of the providers and the patients.Demonstrated in-depth understanding of managed care and all other pertinent insurance/medical coverageDemonstrated knowledge of HIPAA Confidentiality and Privacy PoliciesDemonstrated understanding of Disaster protocols to include: fire, safetyand code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines.QUALIFICATIONS:
(MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)High School Diploma required; Associate’s Degree in Secretarial Science/Business, or a Secretarial Training Certificate Program desirable.Minimum of 3 years secretarial experience or equivalent in a medical or health care related settingSKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
(MUST be realistic, measurable, objective, and related to the essential functions of the job.)Knowledge of Epic strongly preferredGood command of the English language, including medical terminologyExceptional organizational skills, flexibility to manage multiple tasks and the accurate attentive to details.Ability to work independently or within a team environmentExcellent and effective interpersonal and communication skillsDemonstrated ability to work effectively and courteously with various groups of patients, staff and providers.Demonstrated ability to problem solve and function as a resource to other members of the team, and resolve complex issues on behalf of the providers and the patients.Demonstrated in-depth understanding of managed care and all other pertinent insurance/medical coverageDemonstrated knowledge of HIPAA Confidentiality and Privacy PoliciesDemonstrated understanding of Disaster protocols to include: fire, safetyand code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines.
Massachusetts General Hospital is an Equal Opportunity Employer.
By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.Primary Location
Primary Location
MA-Boston-MGH North End Waterfront HealthWork Locations
MGH North End Waterfront Health332 Hanover StreetJob
Job
Administrative SupportOrganization
Organization
Massachusetts General Hospital(MGH)Schedule
Schedule
Full-timeStandard Hours
40Shift
Shift
Day JobEmployee Status
Employee Status
RegularRecruiting Department
MGH North End HC Dental
#J-18808-Ljbffr