Massachusetts General Hospital
Patient Services Coord. II
Massachusetts General Hospital, Boston, Massachusetts, us, 02298
GENERAL SUMMARY/ OVERVIEW STATEMENT:
Reporting to the Administrative Manager, the Patient Services Coordinator II (PSC II) provides administrative support to our practice in a high-volume ambulatory setting, functioning as the primary interface between the patient and the provider. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, schedule patient appointments and diagnostic testing, referrals and other managed care related issues.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Schedule patient appointments and create referral shells/template for specialty visits and diagnostic testing as required. Coordinate diagnostic test scheduling.Provide support and information to providers and to manage complex, administrative patient issues to a satisfactory resolution.Understand HMO, managed care and other third-party insurers. Function as a patient resource around managed care plans, and insurance and referral issues with the knowledge to perform electronic insurance verification.Understand financial services and self-pay resources, and to provide patients with information as needed.Triage and manage complex telephone calls utilizing courteous customer service skills.Maintain confidentiality and privacy consistent with HIPAA guidelines.Completely perform all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconciliation.Perform all other related tasks facilitating patient flow and quality patient care.Enroll patients in Patient GatewayWork on special projects as assigned.
SKILLS/ABILITIES/COMPETENCIES REQUIRED:
Computer skills necessary to use appropriate modules of EPIC.Experience in EXCELOutstanding Microsoft WORD skillsCommand of the English language including some medical terminologyExceptional organization skills, ability to multi-task, accurate attention to detail.Ability to work both independently or with a team approach.Excellent and effective interpersonal and communication skillsDemonstrated ability to work effectively and courteously with various groups of patients, staff, and providers.Demonstrated ability to problem solve and function as a resource to other members of the team; and resolve complex issues on behalf of the providers and the patients.Demonstrated in-depth understanding of managed care and all other pertinent insurance/medical coverage.Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies.Demonstrated understanding of disaster protocols to include fire, safety, and code calls, pursuant to the mandatory training requirements outlined by MGH and JCAHO guidelines.
WORKING CONDITIONS:
Front desk of busy outpatient office
EDUCATION:
High School Diploma requiredAssociate's degree in Secretarial Science/Business preferred.
EXPERIENCE:
Minimum of 3 years secretarial experience or equivalent in a medical or health care related setting preferred.
Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.#J-18808-Ljbffr
Reporting to the Administrative Manager, the Patient Services Coordinator II (PSC II) provides administrative support to our practice in a high-volume ambulatory setting, functioning as the primary interface between the patient and the provider. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, schedule patient appointments and diagnostic testing, referrals and other managed care related issues.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Schedule patient appointments and create referral shells/template for specialty visits and diagnostic testing as required. Coordinate diagnostic test scheduling.Provide support and information to providers and to manage complex, administrative patient issues to a satisfactory resolution.Understand HMO, managed care and other third-party insurers. Function as a patient resource around managed care plans, and insurance and referral issues with the knowledge to perform electronic insurance verification.Understand financial services and self-pay resources, and to provide patients with information as needed.Triage and manage complex telephone calls utilizing courteous customer service skills.Maintain confidentiality and privacy consistent with HIPAA guidelines.Completely perform all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconciliation.Perform all other related tasks facilitating patient flow and quality patient care.Enroll patients in Patient GatewayWork on special projects as assigned.
SKILLS/ABILITIES/COMPETENCIES REQUIRED:
Computer skills necessary to use appropriate modules of EPIC.Experience in EXCELOutstanding Microsoft WORD skillsCommand of the English language including some medical terminologyExceptional organization skills, ability to multi-task, accurate attention to detail.Ability to work both independently or with a team approach.Excellent and effective interpersonal and communication skillsDemonstrated ability to work effectively and courteously with various groups of patients, staff, and providers.Demonstrated ability to problem solve and function as a resource to other members of the team; and resolve complex issues on behalf of the providers and the patients.Demonstrated in-depth understanding of managed care and all other pertinent insurance/medical coverage.Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies.Demonstrated understanding of disaster protocols to include fire, safety, and code calls, pursuant to the mandatory training requirements outlined by MGH and JCAHO guidelines.
WORKING CONDITIONS:
Front desk of busy outpatient office
EDUCATION:
High School Diploma requiredAssociate's degree in Secretarial Science/Business preferred.
EXPERIENCE:
Minimum of 3 years secretarial experience or equivalent in a medical or health care related setting preferred.
Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.#J-18808-Ljbffr