Hartford Healthcare
ITS Field Support Spec II / IS End User Computing
Hartford Healthcare, Hartford, Connecticut, us, 06112
DescriptionJob Schedule:
Full TimeStandard Hours:
40Job Shift:
Shift 1Shift Details:
Rotating on-call
Workwhere every moment matters.
Every day, over 30,000 Hartford HealthCare colleagues come to work with onething in common: Pride in what we do, knowing every moment matters here. Weinvite you to become part of Connecticuts most comprehensive healthcarenetwork.
The creation of the HHC System Support Office recognizes the work of a largeand growing group of employees whose responsibilities are continually evolvingso that we and our departments now work on behalf of the system as a whole,rather than a single member organization.
With the creation of our new umbrella organization we now have our own identitywith a unique payroll, benefits, performance management system, servicerecognition programs and other common practices across the system.Department Description:
The End User Computing team is part of HHCs System Support Office, responsiblefor the deployment and management of infrastructure components that enablesystem-wide, scalable, end-point computing services to end-users. The End UserComputing team manages all Microsoft Windows end-points, upgrades, securitypatching, remote software distribution, and baseline operating system imagecreation for both physical end-points and virtual desktops. The team worksdirectly with other Technical Services departments, HHCs acute and ambulatoryfacilities, and key stakeholders throughout the system on key initiatives anddaily support needs.Position Summary:
The incumbent will support all aspects of office automation. Focusing oncustomer service and total cost of ownership issues. Will provide support forend users and end user applications. Is well versed in the deployment of largescale computer installations as well as maintaining, upgrading and supportingdesktop operating systems. Creates and generates documentation for users andco-workers. Installs, modifies and repairs microcomputer hardware, printers andperipherals.
Position Responsibilities:Supports office technology ingeneral, including software, hardware and communications systems.Conducts training classes onnew products and systems.Tests new programs prior torelease to the user group to ensure desired results are achieved.Assists the help desk staff inresearching problems on the system.Deploys computers in massthrough imaging and automation processes.Loads specified officeautomation software packages such as operating systems, office suites, andother related applicationsInstructs user in use ofequipment, software, and manuals.Answers clients inquiries inperson and via telephone concerning systems operation. Diagnoses systemhardware, software, and operator problems. Recommends or performs actionsto correct problems based on knowledge of system operation.Refers major issues outside oroperational norms to manager for resolution.Controls and manages PChardware and software.Attends technical conferencesand seminars to keep abreast of new software and hardware productdevelopments.Interacts with employees tofacilitate and promote effective use of information technology.Devises logical solutions tooperational problems within the capacity and limitations of installedcomputer equipment.Assists in the maintenance ofhardware and software inventory.Supports help desk personnel introubleshooting.Assists users accessing systemsand software Answers questions and assists with training users on variousPC based software systems.Protects and maintains userdata at all times.Installs manages and maintainstelephony devicesAbility to lift 50 lbsGross motor function; bothhand, both feetFine motor function; both handsAbility to bend, squat, reach,lift, carry, push, pullQualificationsBachelors degree in ComputerScience, or Management Information Systems. Without benefit of degree,equivalent on the job training and experience of at least 1 years durationmay be acceptableMinimum of three (3) yearsfunctional experience in end user support. One year PC support experiencefor an installed bases of over 150 users in a Microsoft environment.Strong troubleshooting skillsrequiredOwnership of problem resolutionAnalytical and problem-solvingcapabilities.Ability to prioritize andexecute tasks in a high-pressure environment.Strong customer-serviceorientation.Good judgment, integrity andconfidentiality.Strong written and oralcommunication skills.Ability to appropriately handlestressful situations, critical deadlines, and a customer base with bothhigh service level expectations and technical sophistication.Availability to work nights andweekends during (un)planned outages and other special circumstances, with24/7 accountability.Healthcare experience desirableAbility to maintain records andfiling systemsAbility to multi-taskAbility to workindependentlyProcess improvement and qualityskillsProject management skillsOrganizationalCompetencies:Attends all mandatory education andtraining programs (including department specific) and can describe his/herresponsibilities related to general safety and regulatory compliance aswell as department safety and specific job-related hazards.Maintains all required CEUs forcertifications and licensure.Follows the hospital exposure controlplans/bloodborne and airborne pathogens.Attire is professional, neat, clean,and appropriate for the work environment, according to the HHC and/orDepartment Appearance Policy and a high standard of personal cleanlinessis maintained.Reports to work on time and meetsacceptable standard for attendance, based upon the department attendancepolicy.
We take great care of careers.
With locations around the state, Hartford HealthCare offersexciting opportunities for career development and growth. Here, you are part ofan organization on the cutting edge helping to bring new technologies,breakthrough treatments and community education to countless men, women andchildren. We know that a thriving organization starts with thriving employees--we provide a competitive benefits program designed to ensure work/life balance.Every moment matters. And this is
yourmoment.
Full TimeStandard Hours:
40Job Shift:
Shift 1Shift Details:
Rotating on-call
Workwhere every moment matters.
Every day, over 30,000 Hartford HealthCare colleagues come to work with onething in common: Pride in what we do, knowing every moment matters here. Weinvite you to become part of Connecticuts most comprehensive healthcarenetwork.
The creation of the HHC System Support Office recognizes the work of a largeand growing group of employees whose responsibilities are continually evolvingso that we and our departments now work on behalf of the system as a whole,rather than a single member organization.
With the creation of our new umbrella organization we now have our own identitywith a unique payroll, benefits, performance management system, servicerecognition programs and other common practices across the system.Department Description:
The End User Computing team is part of HHCs System Support Office, responsiblefor the deployment and management of infrastructure components that enablesystem-wide, scalable, end-point computing services to end-users. The End UserComputing team manages all Microsoft Windows end-points, upgrades, securitypatching, remote software distribution, and baseline operating system imagecreation for both physical end-points and virtual desktops. The team worksdirectly with other Technical Services departments, HHCs acute and ambulatoryfacilities, and key stakeholders throughout the system on key initiatives anddaily support needs.Position Summary:
The incumbent will support all aspects of office automation. Focusing oncustomer service and total cost of ownership issues. Will provide support forend users and end user applications. Is well versed in the deployment of largescale computer installations as well as maintaining, upgrading and supportingdesktop operating systems. Creates and generates documentation for users andco-workers. Installs, modifies and repairs microcomputer hardware, printers andperipherals.
Position Responsibilities:Supports office technology ingeneral, including software, hardware and communications systems.Conducts training classes onnew products and systems.Tests new programs prior torelease to the user group to ensure desired results are achieved.Assists the help desk staff inresearching problems on the system.Deploys computers in massthrough imaging and automation processes.Loads specified officeautomation software packages such as operating systems, office suites, andother related applicationsInstructs user in use ofequipment, software, and manuals.Answers clients inquiries inperson and via telephone concerning systems operation. Diagnoses systemhardware, software, and operator problems. Recommends or performs actionsto correct problems based on knowledge of system operation.Refers major issues outside oroperational norms to manager for resolution.Controls and manages PChardware and software.Attends technical conferencesand seminars to keep abreast of new software and hardware productdevelopments.Interacts with employees tofacilitate and promote effective use of information technology.Devises logical solutions tooperational problems within the capacity and limitations of installedcomputer equipment.Assists in the maintenance ofhardware and software inventory.Supports help desk personnel introubleshooting.Assists users accessing systemsand software Answers questions and assists with training users on variousPC based software systems.Protects and maintains userdata at all times.Installs manages and maintainstelephony devicesAbility to lift 50 lbsGross motor function; bothhand, both feetFine motor function; both handsAbility to bend, squat, reach,lift, carry, push, pullQualificationsBachelors degree in ComputerScience, or Management Information Systems. Without benefit of degree,equivalent on the job training and experience of at least 1 years durationmay be acceptableMinimum of three (3) yearsfunctional experience in end user support. One year PC support experiencefor an installed bases of over 150 users in a Microsoft environment.Strong troubleshooting skillsrequiredOwnership of problem resolutionAnalytical and problem-solvingcapabilities.Ability to prioritize andexecute tasks in a high-pressure environment.Strong customer-serviceorientation.Good judgment, integrity andconfidentiality.Strong written and oralcommunication skills.Ability to appropriately handlestressful situations, critical deadlines, and a customer base with bothhigh service level expectations and technical sophistication.Availability to work nights andweekends during (un)planned outages and other special circumstances, with24/7 accountability.Healthcare experience desirableAbility to maintain records andfiling systemsAbility to multi-taskAbility to workindependentlyProcess improvement and qualityskillsProject management skillsOrganizationalCompetencies:Attends all mandatory education andtraining programs (including department specific) and can describe his/herresponsibilities related to general safety and regulatory compliance aswell as department safety and specific job-related hazards.Maintains all required CEUs forcertifications and licensure.Follows the hospital exposure controlplans/bloodborne and airborne pathogens.Attire is professional, neat, clean,and appropriate for the work environment, according to the HHC and/orDepartment Appearance Policy and a high standard of personal cleanlinessis maintained.Reports to work on time and meetsacceptable standard for attendance, based upon the department attendancepolicy.
We take great care of careers.
With locations around the state, Hartford HealthCare offersexciting opportunities for career development and growth. Here, you are part ofan organization on the cutting edge helping to bring new technologies,breakthrough treatments and community education to countless men, women andchildren. We know that a thriving organization starts with thriving employees--we provide a competitive benefits program designed to ensure work/life balance.Every moment matters. And this is
yourmoment.