Aston Carter
Manager of user support services
Aston Carter, Hartford, Connecticut, us, 06112
Position Title:
Manager of User Support Services
Schedule:In Office, Hartford, CTMonday - Friday8am - 4pm, 35 hour work week.Benefits:401(k)HealthDentalVisionFree ParkingPosition Overview:Under supervision from the President and Chief Executive Officer, the purpose of the position is to supervise, and provide support and leadership to the Information Technology staff. To also research and resolve the most difficult and complex problems that other staff have been unable to resolve. Provide network, hardware and software support as needed. This individual also plans for application and hardware modifications/upgrades, and coordinates support activities. Performs related work as directed.Position Responsibilities:Manage, develop, coach, mentor and train staff as needed in support of maintaining the overall network and supporting the end users.Develop and implement standard operating procedure as well as long range technical strategy.Manage and increase the effectiveness and efficiency of Support Services through improvements to each function as well as coordination and communication between support and business functions.Interact and communicate in an effective, efficient manner with internal users and customers as well as outside support vendors.Play a significant role in long-term planning, including an initiative geared toward operational excellence.Troubleshoot and escalate systems, hardware, software, and network issues with a high sense of urgency following established escalation protocol.Regular meetings with staff.Supervise and coach support staff.Monthly one-on-one meeting with President and Chief Executive Officer.Manage IT Projects as needed.Make technical evaluations and recommendations regarding new and innovative techniques.Oversees all help desk activities.Manages and develops upgrades to the agency's telephone systems for all sites.Keeps President and Chief Executive Officer well-informed of activities and recommends corrective actions as needed.Manages the acquisition, installation and maintenance of the agency’s network hardware and software.Maintains a thorough knowledge of the organization and adheres to all organizational standards.Keeps immediate supervisor well-informed of activities and recommends corrective actions.Manages and maintains Microsoft Windows applications and systems including but not limited to Windows XP, Windows Server 2003, Windows Server 2008, and Microsoft Exchange.Manages and maintains CRT’s Virtualized environment.Manages the acquisition, installation, and maintenance of the organization’s local area network hardware/software.Manages network operations to include troubleshooting connectivity problems; installing & maintaining routers; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc.Presents and implements technological alternatives to streamline functions and improve productivity.Develops and maintains technology policies, standards and procedures manual; develops and maintains related technology checklists.Manages technology inventory to include procurement, disposal and asset management.Complete projects as assigned.Required Experience:Bachelor's degree in Information Technology or related field and at least six years related experience; equivalent combination of education and experience may be considered.Knowledge of and experience with: Microsoft Windows 365, Salesforce, Coding.At least 3 years experience managing employees.Demonstrated leadership and vision in managing staff groups and major projects or initiatives.Excellent interpersonal skills and a collaborative management style.A demonstrated commitment to high professional ethical standards and a diverse workplace.Excels at operating in a fast paced environment.
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Manager of User Support Services
Schedule:In Office, Hartford, CTMonday - Friday8am - 4pm, 35 hour work week.Benefits:401(k)HealthDentalVisionFree ParkingPosition Overview:Under supervision from the President and Chief Executive Officer, the purpose of the position is to supervise, and provide support and leadership to the Information Technology staff. To also research and resolve the most difficult and complex problems that other staff have been unable to resolve. Provide network, hardware and software support as needed. This individual also plans for application and hardware modifications/upgrades, and coordinates support activities. Performs related work as directed.Position Responsibilities:Manage, develop, coach, mentor and train staff as needed in support of maintaining the overall network and supporting the end users.Develop and implement standard operating procedure as well as long range technical strategy.Manage and increase the effectiveness and efficiency of Support Services through improvements to each function as well as coordination and communication between support and business functions.Interact and communicate in an effective, efficient manner with internal users and customers as well as outside support vendors.Play a significant role in long-term planning, including an initiative geared toward operational excellence.Troubleshoot and escalate systems, hardware, software, and network issues with a high sense of urgency following established escalation protocol.Regular meetings with staff.Supervise and coach support staff.Monthly one-on-one meeting with President and Chief Executive Officer.Manage IT Projects as needed.Make technical evaluations and recommendations regarding new and innovative techniques.Oversees all help desk activities.Manages and develops upgrades to the agency's telephone systems for all sites.Keeps President and Chief Executive Officer well-informed of activities and recommends corrective actions as needed.Manages the acquisition, installation and maintenance of the agency’s network hardware and software.Maintains a thorough knowledge of the organization and adheres to all organizational standards.Keeps immediate supervisor well-informed of activities and recommends corrective actions.Manages and maintains Microsoft Windows applications and systems including but not limited to Windows XP, Windows Server 2003, Windows Server 2008, and Microsoft Exchange.Manages and maintains CRT’s Virtualized environment.Manages the acquisition, installation, and maintenance of the organization’s local area network hardware/software.Manages network operations to include troubleshooting connectivity problems; installing & maintaining routers; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc.Presents and implements technological alternatives to streamline functions and improve productivity.Develops and maintains technology policies, standards and procedures manual; develops and maintains related technology checklists.Manages technology inventory to include procurement, disposal and asset management.Complete projects as assigned.Required Experience:Bachelor's degree in Information Technology or related field and at least six years related experience; equivalent combination of education and experience may be considered.Knowledge of and experience with: Microsoft Windows 365, Salesforce, Coding.At least 3 years experience managing employees.Demonstrated leadership and vision in managing staff groups and major projects or initiatives.Excellent interpersonal skills and a collaborative management style.A demonstrated commitment to high professional ethical standards and a diverse workplace.Excels at operating in a fast paced environment.
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