Journeyman Computer User Support Specialist

Journeyman Computer User Support Specialist at Cayuse Holdings in Boise, Idaho, United States Job Description Overview About Cayuse Technologies: Cayuse Technologies, LLC is a Small Business Administration (SBA) Tribal 8(a) certified technology and government solutions provider. Founded in 2006, our past performance spans both private and public sectors, providing innovative solutions and delivery excellence across a range of information technology, business process outsourcing, and government client missions, focused on minimizing risk through the delivery of quality outcomes. Primary Focus The Journeyman Computer User Support Specialist will support the US Army Corps of Engineers RITS Program. Provides second-tier support to end-users for PC, server, mainframe applications, and hardware. Handles problems that the first tier help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. Responsibilities Job Responsibilities + Journeyman Computer User Support Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. + Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. + Troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software. + Other duties as assigned. Qualifications Minimum Job Skills and Qualifications Minimum Qualifications: + AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined. + Education 4+ years of professional, applicable experience. + Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) + Experience supporting Windows 10, and MS Office 2013 + Experience using To view full details and how to apply, please login or create a Job Seeker account