Cayuse Shared Services
Senior Computer User Support Specialist
Cayuse Shared Services, Walla Walla, Washington, United States,
Overview:
About the Company:Cayuse Technologies, LLC is a Small Business Administration (SBA) Tribal 8(a) certified technology and government solutions provider. Founded in 2006, our past performance spans both private and public sectors, providing innovative solutions and delivery excellence across a range of information technology, business process outsourcing, and government client missions, focused on minimizing risk through the delivery of quality outcomes .
Primary FocusThe Senior Computer User Support Specialist Provides technical assistance to computer users. This position answers questions or resolve computer problems for clients in person, or via telephone or electronically. Provides recommendations on equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies. Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets. All duties and responsibilities performed in accordance with the Core Values of Cayuse.Responsibilities:Job ResponsibilitiesProvides technical assistance to computer usersIdentifies logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistanceUpdates and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicableAnswer questions or resolve computer problems for clients in person, or via telephone or electronicallyPossesses and applies a comprehensive knowledge across key tasks and high impact assignments.Plans and leads major technology assignments.Evaluates performance results and recommends major changes affecting short-term project growth and successFunctions as a technical expert across multiple project assignments.Deliver 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devicesProvide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devicesProvide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies.Other duties as assigned.
Qualifications:Minimum Job Skills and QualificationsMinimum Qualifications:Associates Degree6 years of experience in Computer User SupportComprehensive knowledge of IT Technical SupportKnowledge of Lifecycle Replacement of EquipmentSecret Clearance Required.COMPTIA Security CertificationMust be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.Minimum Skills:Self-starter with the ability to learn new tasks and skills.Strong organization and communications skills.Ability to multitask and have practical time management skills.Team PlayerProficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.Reports to
:
Program Manager
Working ConditionsProfessional office environmentMust be physically and mentally able to perform duties for extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.Must be able to establish a productive and professional workspace.Polished office protocols, high-tempo communication streams and working conditions.Must be able to work varying work schedules and/or extended hours to meet business needs and project deadlines.Must be able to attend and conduct in person and virtual meetings as needed.May be asked to travel for business or professional development purposes.Other Duties:
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Affirmative Action/EEO Statement:
Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer.Pay Range:USD $26.96 - USD $36.96 /Hr.
About the Company:Cayuse Technologies, LLC is a Small Business Administration (SBA) Tribal 8(a) certified technology and government solutions provider. Founded in 2006, our past performance spans both private and public sectors, providing innovative solutions and delivery excellence across a range of information technology, business process outsourcing, and government client missions, focused on minimizing risk through the delivery of quality outcomes .
Primary FocusThe Senior Computer User Support Specialist Provides technical assistance to computer users. This position answers questions or resolve computer problems for clients in person, or via telephone or electronically. Provides recommendations on equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies. Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets. All duties and responsibilities performed in accordance with the Core Values of Cayuse.Responsibilities:Job ResponsibilitiesProvides technical assistance to computer usersIdentifies logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistanceUpdates and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicableAnswer questions or resolve computer problems for clients in person, or via telephone or electronicallyPossesses and applies a comprehensive knowledge across key tasks and high impact assignments.Plans and leads major technology assignments.Evaluates performance results and recommends major changes affecting short-term project growth and successFunctions as a technical expert across multiple project assignments.Deliver 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devicesProvide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devicesProvide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies.Other duties as assigned.
Qualifications:Minimum Job Skills and QualificationsMinimum Qualifications:Associates Degree6 years of experience in Computer User SupportComprehensive knowledge of IT Technical SupportKnowledge of Lifecycle Replacement of EquipmentSecret Clearance Required.COMPTIA Security CertificationMust be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.Minimum Skills:Self-starter with the ability to learn new tasks and skills.Strong organization and communications skills.Ability to multitask and have practical time management skills.Team PlayerProficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.Reports to
:
Program Manager
Working ConditionsProfessional office environmentMust be physically and mentally able to perform duties for extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.Must be able to establish a productive and professional workspace.Polished office protocols, high-tempo communication streams and working conditions.Must be able to work varying work schedules and/or extended hours to meet business needs and project deadlines.Must be able to attend and conduct in person and virtual meetings as needed.May be asked to travel for business or professional development purposes.Other Duties:
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Affirmative Action/EEO Statement:
Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer.Pay Range:USD $26.96 - USD $36.96 /Hr.