Global Channel Management
IT User Support Specialist
Global Channel Management, Woodbridge, New Jersey, us, 07095
About the job IT User Support Specialist
IT User Support Specialist II needs 5+ years experience
IT User Support Specialist II requires:
3+ years, 5+ years preferredVocational and/or Technical Education PreferredIT User Support Specialist II duties:
Provide a high level of customer service while working in a dynamic complex environment under limited supervision and direction. Provide second level end-user PC support for staffed locations and remote offices.Provide high level on-site call center support,Perform configuration/installation and troubleshooting of PC hardware including laptops, VDI, desktops, tablets/iPads, printers, messaging and mobile devices, and MIFIInstall, configure, and troubleshoot Windows operating systems, MacOS, Microsoft OfficeSuite other applications.Provide incident & problem summaries, status reports, and project status as requiredComply with and support ITIL change-incident-problem-asset management processes and work instructionsCoordinate with 2nd and 3rd tier teams to ensure timely resolution of complex end usertechnology issues and incidents to ensure meeting agreed upon service levelsMaintain highly accurate inventory recordsProvide end user training and knowledge documentationDeploy, procure, and collect desktop equipment from end user.Provides day-to-day technical support to employees for a range of hardware and software related systems.Under limited supervision, this job responds to problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.
IT User Support Specialist II needs 5+ years experience
IT User Support Specialist II requires:
3+ years, 5+ years preferredVocational and/or Technical Education PreferredIT User Support Specialist II duties:
Provide a high level of customer service while working in a dynamic complex environment under limited supervision and direction. Provide second level end-user PC support for staffed locations and remote offices.Provide high level on-site call center support,Perform configuration/installation and troubleshooting of PC hardware including laptops, VDI, desktops, tablets/iPads, printers, messaging and mobile devices, and MIFIInstall, configure, and troubleshoot Windows operating systems, MacOS, Microsoft OfficeSuite other applications.Provide incident & problem summaries, status reports, and project status as requiredComply with and support ITIL change-incident-problem-asset management processes and work instructionsCoordinate with 2nd and 3rd tier teams to ensure timely resolution of complex end usertechnology issues and incidents to ensure meeting agreed upon service levelsMaintain highly accurate inventory recordsProvide end user training and knowledge documentationDeploy, procure, and collect desktop equipment from end user.Provides day-to-day technical support to employees for a range of hardware and software related systems.Under limited supervision, this job responds to problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.