Syntricate Technologies
IT User Support Specialist
Syntricate Technologies, Charlotte, North Carolina, United States, 28245
IT User Support SpecialistLocation - Charlotte, NCContract
Job Description :
IT user Support Specialist provides day-to-day technical support for hardware and software related systems. Under limited supervision, this job responds to problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation.Key Responsibilities and DutiesProvide a high level of customer service while working in a dynamic complex environment under limited supervision and direction. Provide second level end-user PC support for staffed locations and remote offices.
provide high level on-site call center support Perform configuration/installation and troubleshooting of PC hardware including laptops, VDI, desktops, tablets/iPads, printers, messaging and mobile devices, and MIFI Install, configure, and troubleshoot Windows operating systems, MacOS, Microsoft Office Suite other applications.Provide incident & problem summaries, status reports, and project status as required Comply with and support ITIL change-incident-problem-asset management processes and work instructions Coordinate with 2nd and 3rd tier teams to ensure timely resolution of complex end user technology issues and incidents to ensure meeting agreed upon service levels• Maintain highly accurate inventory records• Provide end user training and knowledge documentationDeploy, procure, and collect desktop equipment from end users
Educational Requirements
Vocational and/or Technical Education Preferred
Work Experience
3+ Years Required; 5+ Years Preferred
Physical Requirements
Physical Requirements: Heavy Work
Regards,shutosh Pasbolssistant Manager
|
Syntricate Technologies Inc.Direct:
(781)-552-4332| Fax: 781-649-0786Email:
shutosh@syntricatetechnologies.com | Web: www.syntricatetechnologies.com
We're hiring! connect with us on LinkedIn nd visit our Jobs Portal
Minority Business Enterprise (MBE) Certified | E-Verified Corporation | Equal Employment Opportunity (EEO) Employer
This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. Please notify the sender immediately by email if you have received this email by mistake and delete this e-mail from your system. You have received this email as we have your email address shared by you or from one of our data sources or from our member(s) or subscriber(s) list. If you do not want to receive any further emails or updates, please reply and request to unsubscribe .
Job Description :
IT user Support Specialist provides day-to-day technical support for hardware and software related systems. Under limited supervision, this job responds to problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation.Key Responsibilities and DutiesProvide a high level of customer service while working in a dynamic complex environment under limited supervision and direction. Provide second level end-user PC support for staffed locations and remote offices.
provide high level on-site call center support Perform configuration/installation and troubleshooting of PC hardware including laptops, VDI, desktops, tablets/iPads, printers, messaging and mobile devices, and MIFI Install, configure, and troubleshoot Windows operating systems, MacOS, Microsoft Office Suite other applications.Provide incident & problem summaries, status reports, and project status as required Comply with and support ITIL change-incident-problem-asset management processes and work instructions Coordinate with 2nd and 3rd tier teams to ensure timely resolution of complex end user technology issues and incidents to ensure meeting agreed upon service levels• Maintain highly accurate inventory records• Provide end user training and knowledge documentationDeploy, procure, and collect desktop equipment from end users
Educational Requirements
Vocational and/or Technical Education Preferred
Work Experience
3+ Years Required; 5+ Years Preferred
Physical Requirements
Physical Requirements: Heavy Work
Regards,shutosh Pasbolssistant Manager
|
Syntricate Technologies Inc.Direct:
(781)-552-4332| Fax: 781-649-0786Email:
shutosh@syntricatetechnologies.com | Web: www.syntricatetechnologies.com
We're hiring! connect with us on LinkedIn nd visit our Jobs Portal
Minority Business Enterprise (MBE) Certified | E-Verified Corporation | Equal Employment Opportunity (EEO) Employer
This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. Please notify the sender immediately by email if you have received this email by mistake and delete this e-mail from your system. You have received this email as we have your email address shared by you or from one of our data sources or from our member(s) or subscriber(s) list. If you do not want to receive any further emails or updates, please reply and request to unsubscribe .