Johnston County
Communications Director
Johnston County, Smithfield, North Carolina, United States, 27577
Johnston County Government, Smithfield, NC is seeking a Director for the 911 Communications department. The 911 Communications Center is the primary public safety answering point for all Law of the Johnston County Municipalities, and all Fire and EMS of the County of Johnston.
Johnston County 911 is proud to be an Accredited Center of Excellence (ACE) with certifications in Emergency Medical Dispatch (EMD), Emergency Police Dispatch (EPD), and Emergency Fire Dispatch (EFD). The position is open due to retirement of a long-term and well-respected Director. The 911 Department has recently moved into a new, state of the art 911 center.
An employee in this class leads a staff providing twenty-four hour emergency communications, develops short-term and long range plans for electronics equipment and systems needs for the County, and supervises the installation, maintenance and use of various radio, alarm, telephone, computer, and other electronic equipment.
Work includes personnel management and training, establishing policies and procedures, and coordination with a broad variety of agencies served and vendors. The employee must exercise independent judgment and initiative in dealing with personnel matters, coordinating with other law enforcement, rescue, and fire jurisdictions, and responding to emergency situations.
The employee is subject to hazards associated with departmental continuity which may expose the employee to outdoor environmental conditions, i.e., severe weather, hurricanes, tornadoes, thunderstorms, flooding, ice, snow, etc. and exposure to electrical risk.
Work is performed under the general supervision of the County Manager and is reviewed through conferences and review of records for accuracy of response and community acceptance.
Responsibilities:
Leads a department of Telecommunicators and support staff who handle communications and dispatch calls for multiple law enforcement agencies, a county wide EMS system to include third party partners and 23 fire departments; plans and assigns work; hires, trains, and provides performance coaching and evaluation for department staff; develops work schedules; assures communications center is always staffed.Ensure continuity of emergency communications for the County.Coordinates the provision of services and changes in service with police, sheriff, and other law enforcement agencies, County emergency services, EMS, support agencies and all County fire departments.Develops and administers a Johnston County general fund as well as an Emergency Telephone System Fund (ETSF) budgets; procures equipment and supplies; researches, plans, and coordinates with telephone companies and vendors upgrades in equipment such as NG-911 system, computer aided dispatch, and other electronic systems; coordinates and participates in installation, maintenance and repair of equipment.Coordinates use of Emergency Telephone System Funds (ETSF) while working with the North Carolina 911 Board; participates in financial planning of emergency telephone system funds through PSAP Eligibility, completes yearly audit of emergency telephone system funds and provides results to the North Carolina 911 Board.Establishes and promotes community awareness for effective use of emergency communications services.Establishes and administers departmental policies and procedures; tracks statistical information, evaluates service delivery.Leads the establishment and updating on indexes of telephone numbers, addresses, location directions, and emergency and disaster procedures.Participates on various emergency planning efforts; may perform on-scene communications assistance.Additional Duties:
Performs related duties as required and must be reachable by telephone 24 hours a day, 7 days a week.Attend Commissioner's meetings, Chief's meetings, NC 911 Board and various other 911 Communication events and staff meetings.Minimum Qualifications:
Thorough knowledge of International Academy of Emergency Dispatch (IAED) protocols and certification in all 3 disciplines Emergency Fire Dispatch, Emergency Police Dispatch and Emergency Medical Dispatch.Thorough knowledge of IAED Accreditation protocols and process.Thorough knowledge of the DCI system, emergency communications procedures, and jurisdictions of various emergency service agencies.Thorough knowledge of Office of State Fire Marshal rating system to maintain communications perfect score rating of 10%Thorough knowledge of federal and state laws and regulations governing transmission by FCC radio frequencies and digitally encrypted sensitive information.Thorough knowledge of a variety of electronic equipment including radios and ATT ESinet telephone systems and the related computer hardware and software applications involved in 911, computer-aided dispatch, alarms and monitors.Working knowledge in maintaining a Harris P25 Simulcast 800/VHF Radio System including paging microwave systems, Uninterrupted Power Supplys (UPS) and associated networking gear.Considerable knowledge of the County geography and functions practices and procedures of law enforcement, fire and EMS agencies.Considerable knowledge of the County's budgeting, purchasing, and personnel policies and procedures.Working knowledge of balancing 2 budgets, 1 County and 1 Emergency Telephone System Fund.Ability to learn technical evacuation plans and associated data base maintenance.Ability to plan, organize, schedule, and direct the work of subordinate personnel including training, motivation, coaching, and evaluating work performance.Ability to monitor, inspect, and quality control the work of the communications center.Ability to exercise sound judgment and remain calm under the stress of emergency situations.Ability to analyze data and trends and prepare clear and precise reports.Ability to communicate clearly and effectively in oral and written form.Ability to develop and maintain effective working relationships with emergency personnel, law enforcement agencies, County officials, staff and the general public.Education and Experience:
Graduation from college including coursework in electronics, data processing, or related fields and considerable experience in work with computers, telephone equipment, radio communications or related fields including a minimum of 15 years of direct Telecommunications experience in a medium to large 911 Center such as Johnston County 911, orAn equivalent combination of education and experience.Preferred Requirements:
NENA Emergency Number Professional (ENP) Certification.NENA Center Manager Certification.NENA and APCO line telecommunicator training.Harris Corporation Unified Administrative System Certification.Harris Corporation Regional Network Manager Certification.Certification by the State of North Carolina for DCI operations and have SBI access.Possession of a valid North Carolina driver's license.
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Johnston County 911 is proud to be an Accredited Center of Excellence (ACE) with certifications in Emergency Medical Dispatch (EMD), Emergency Police Dispatch (EPD), and Emergency Fire Dispatch (EFD). The position is open due to retirement of a long-term and well-respected Director. The 911 Department has recently moved into a new, state of the art 911 center.
An employee in this class leads a staff providing twenty-four hour emergency communications, develops short-term and long range plans for electronics equipment and systems needs for the County, and supervises the installation, maintenance and use of various radio, alarm, telephone, computer, and other electronic equipment.
Work includes personnel management and training, establishing policies and procedures, and coordination with a broad variety of agencies served and vendors. The employee must exercise independent judgment and initiative in dealing with personnel matters, coordinating with other law enforcement, rescue, and fire jurisdictions, and responding to emergency situations.
The employee is subject to hazards associated with departmental continuity which may expose the employee to outdoor environmental conditions, i.e., severe weather, hurricanes, tornadoes, thunderstorms, flooding, ice, snow, etc. and exposure to electrical risk.
Work is performed under the general supervision of the County Manager and is reviewed through conferences and review of records for accuracy of response and community acceptance.
Responsibilities:
Leads a department of Telecommunicators and support staff who handle communications and dispatch calls for multiple law enforcement agencies, a county wide EMS system to include third party partners and 23 fire departments; plans and assigns work; hires, trains, and provides performance coaching and evaluation for department staff; develops work schedules; assures communications center is always staffed.Ensure continuity of emergency communications for the County.Coordinates the provision of services and changes in service with police, sheriff, and other law enforcement agencies, County emergency services, EMS, support agencies and all County fire departments.Develops and administers a Johnston County general fund as well as an Emergency Telephone System Fund (ETSF) budgets; procures equipment and supplies; researches, plans, and coordinates with telephone companies and vendors upgrades in equipment such as NG-911 system, computer aided dispatch, and other electronic systems; coordinates and participates in installation, maintenance and repair of equipment.Coordinates use of Emergency Telephone System Funds (ETSF) while working with the North Carolina 911 Board; participates in financial planning of emergency telephone system funds through PSAP Eligibility, completes yearly audit of emergency telephone system funds and provides results to the North Carolina 911 Board.Establishes and promotes community awareness for effective use of emergency communications services.Establishes and administers departmental policies and procedures; tracks statistical information, evaluates service delivery.Leads the establishment and updating on indexes of telephone numbers, addresses, location directions, and emergency and disaster procedures.Participates on various emergency planning efforts; may perform on-scene communications assistance.Additional Duties:
Performs related duties as required and must be reachable by telephone 24 hours a day, 7 days a week.Attend Commissioner's meetings, Chief's meetings, NC 911 Board and various other 911 Communication events and staff meetings.Minimum Qualifications:
Thorough knowledge of International Academy of Emergency Dispatch (IAED) protocols and certification in all 3 disciplines Emergency Fire Dispatch, Emergency Police Dispatch and Emergency Medical Dispatch.Thorough knowledge of IAED Accreditation protocols and process.Thorough knowledge of the DCI system, emergency communications procedures, and jurisdictions of various emergency service agencies.Thorough knowledge of Office of State Fire Marshal rating system to maintain communications perfect score rating of 10%Thorough knowledge of federal and state laws and regulations governing transmission by FCC radio frequencies and digitally encrypted sensitive information.Thorough knowledge of a variety of electronic equipment including radios and ATT ESinet telephone systems and the related computer hardware and software applications involved in 911, computer-aided dispatch, alarms and monitors.Working knowledge in maintaining a Harris P25 Simulcast 800/VHF Radio System including paging microwave systems, Uninterrupted Power Supplys (UPS) and associated networking gear.Considerable knowledge of the County geography and functions practices and procedures of law enforcement, fire and EMS agencies.Considerable knowledge of the County's budgeting, purchasing, and personnel policies and procedures.Working knowledge of balancing 2 budgets, 1 County and 1 Emergency Telephone System Fund.Ability to learn technical evacuation plans and associated data base maintenance.Ability to plan, organize, schedule, and direct the work of subordinate personnel including training, motivation, coaching, and evaluating work performance.Ability to monitor, inspect, and quality control the work of the communications center.Ability to exercise sound judgment and remain calm under the stress of emergency situations.Ability to analyze data and trends and prepare clear and precise reports.Ability to communicate clearly and effectively in oral and written form.Ability to develop and maintain effective working relationships with emergency personnel, law enforcement agencies, County officials, staff and the general public.Education and Experience:
Graduation from college including coursework in electronics, data processing, or related fields and considerable experience in work with computers, telephone equipment, radio communications or related fields including a minimum of 15 years of direct Telecommunications experience in a medium to large 911 Center such as Johnston County 911, orAn equivalent combination of education and experience.Preferred Requirements:
NENA Emergency Number Professional (ENP) Certification.NENA Center Manager Certification.NENA and APCO line telecommunicator training.Harris Corporation Unified Administrative System Certification.Harris Corporation Regional Network Manager Certification.Certification by the State of North Carolina for DCI operations and have SBI access.Possession of a valid North Carolina driver's license.
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