IT Help Desk Support Technician

This Jobot Job is hosted by: Matt Tassoni

Are you a fit? Easy Apply now by clicking the "Apply Now" button
and sending us your resume.

Salary: $60,000 - $75,000 per year

Our client is a growing and established manufacturing company with multiple locations throughout the U.S.!

Medical

Dental

Vision

401k

PTO

and more!

Job Overview:

The IT Help Desk Support Technician will be the first point of contact for our employees seeking technical assistance. This role is essential in maintaining the integrity of our IT systems and ensuring that all technical issues are resolved efficiently. The ideal candidate will possess strong troubleshooting skills, a customer-oriented mindset, and the ability to work well in a fast-paced environment.

Key Responsibilities:

Provide first-line technical support to employees via phone, email, and in-person.

Troubleshoot and resolve hardware, software, and network issues in a timely manner.

Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.

Assist in the setup and maintenance of user accounts and permissions in various systems.

Document issues and resolutions in the help desk ticketing system to track support requests and identify trends.

Collaborate with IT team members on projects and initiatives to improve overall system performance and user experience.

Educate users on best practices for technology use, including cybersecurity awareness and software applications.

Participate in the inventory management of IT assets and assist with procurement of new hardware/software.

Stay up-to-date with emerging technologies and industry trends to provide innovative solutions.

Qualifications:

Associate’s degree in Information Technology, Computer Science, or related field; or equivalent experience.

1-3 years of experience in IT support or help desk environment.

Strong knowledge of Windows and macOS operating systems.

Familiarity with networking concepts and troubleshooting.

Excellent problem-solving skills and attention to detail.

Strong communication skills, both written and verbal, with a customer-centric approach.

Ability to work independently and as part of a team.

Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

What We Offer:

Competitive salary and benefits package.

Opportunities for professional growth and development.

A supportive and collaborative work environment.

Employee discounts and perks.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.