Experis
HelpDesk Analyst (Phone OnSite Mid Day) - Level 2 (Wickliffe)
Experis, Wickliffe, Ohio, United States, 44092
Our client in the technology industry is seeking a Help Desk Analyst (Phone OnSite) - Level 2 to join their team. As a Help Desk Analyst, you will be part of the IT Department supporting end-users. The ideal candidate will have excellent communication skills, customer service skills, and analytical problem-solving skills which will align successfully in the organization.
Job Title:
Help Desk Analyst (Phone OnSite) - Level 2 (Wickliffe)
Location:
Wickliffe, Ohio
Pay Range:
Competitive
What's the Job?
Log all requests in ticketing system. This includes all incoming ACD calls, direct calls, e-mails, voicemails, chats, instant messages, and any other interactions.Provide accurate and thorough solutions to end user interactions. Escalate or transfer incidents as appropriate.Provide information to end users regarding the status of their incidents or requests.Troubleshoot PC hardware and software problems; perform software installations and upgrades.Provide first line support for applications, network, servers, and security.What's Needed?
Excellent communication skills including active listening skills and ability to convey empathy.Customer service skills with the ability to provide consistent, positive end user experiences and address issues proactively.Analytical problem-solving skills with the ability to use all available resources to resolve or anticipate problems in turn creating or updating processes, procedures, and resolutions in the knowledgebase as needed.Time management skills including setting appropriate expectations with end users for resolution.Ability to be a team player, offering and accepting feedback and sharing knowledge with others, while being able to work independently and require minimal supervision.What's in it for me?
Opportunity to work with a leading technology company.Competitive pay.Opportunity for career growth and development.Work-life balance with a Monday to Friday schedule.Opportunity to work with a diverse and inclusive team.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -
Manpower, Experis, Talent Solutions, and Jefferson Wells
-creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Job Title:
Help Desk Analyst (Phone OnSite) - Level 2 (Wickliffe)
Location:
Wickliffe, Ohio
Pay Range:
Competitive
What's the Job?
Log all requests in ticketing system. This includes all incoming ACD calls, direct calls, e-mails, voicemails, chats, instant messages, and any other interactions.Provide accurate and thorough solutions to end user interactions. Escalate or transfer incidents as appropriate.Provide information to end users regarding the status of their incidents or requests.Troubleshoot PC hardware and software problems; perform software installations and upgrades.Provide first line support for applications, network, servers, and security.What's Needed?
Excellent communication skills including active listening skills and ability to convey empathy.Customer service skills with the ability to provide consistent, positive end user experiences and address issues proactively.Analytical problem-solving skills with the ability to use all available resources to resolve or anticipate problems in turn creating or updating processes, procedures, and resolutions in the knowledgebase as needed.Time management skills including setting appropriate expectations with end users for resolution.Ability to be a team player, offering and accepting feedback and sharing knowledge with others, while being able to work independently and require minimal supervision.What's in it for me?
Opportunity to work with a leading technology company.Competitive pay.Opportunity for career growth and development.Work-life balance with a Monday to Friday schedule.Opportunity to work with a diverse and inclusive team.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -
Manpower, Experis, Talent Solutions, and Jefferson Wells
-creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.