Desktop Support Specialist

We are seeking a skilled Desktop Support Specialist to join our Client Services Team. This on-site role focuses on resolving IT incidents, providing exceptional desktop support, and ensuring customer satisfaction. The Desktop Support Specialist will leverage technical expertise to evaluate and prioritize service desk tickets, troubleshoot hardware and software issues, and provide timely solutions that support business operations. This role requires on-site presence Key Responsibilities: Manage IT service desk tickets, troubleshoot hardware, software, and network issues, and ensure quick incident resolution while keeping customers informed of progress. Install, image, and configure new computers, deploy business applications, set up printers, and migrate user profiles and data during hardware replacements. Work closely with Data Center Operations, network infrastructure teams, and application development teams to resolve issues and maintain smooth IT operations. Lead small IT projects, coordinate team efforts, and provide progress reports to management. Develop and maintain up-to-date documentation for processes, procedures, and standards in compliance with IT agreements (OLAs/SLAs) Follow IT security protocols to protect data and systems from unauthorized access or misuse, adhering to organizational policies and standards. Qualifications: 7 years of experience in computer hardware, software, peripherals and components, networking protocols and communications. Installing and imaging new computers and loading of appropriate software for customers. Installing local and network printers and other peripherals and configuration of same Familiarity with account setups, network configurations, and data management. Knowledge of IT security policies and procedures. Migrating data and user profiles. Documenting processes and procedures related to technical field support activities. Demonstrates knowledge and working experience with the ServiceNow call tracking system.