Desktop Support Specialist
V-Soft Consulting Group, Inc. - Madison
Work at V-Soft Consulting Group, Inc.
Overview
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Overview
Title: Desktop Support IV
Location: Onsite - Madison Wisconsin 53792
Duration: Long Term Contract
W2 Contract
Job Responsibilities
∙ Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently
∙ Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision
∙ Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures
∙ Documents inquiries and responses and recommends procedural improvements to unit leadership
Top Required Skills & Years of Experience:
At least 10 years' experience in the following:
∙ Knowledge of computer software, operating systems, hardware and networking is required
∙ Experience with Microsoft Active Directory is required.
∙ Hardware and software troubleshooting skills are required
∙ Able to work in a team as well as independently
∙ Experienced in providing professional and courteous customer service is required