IT Help Desk

Reporting to the Director of IT Resources, the incumbent will provide the following services to the Department of Biological Sciences:

• Participate in providing end-user support for all employees in the department
• Install software as needed; troubleshoot hardware and software issues when necessary
• Maintain and trouble-shoot departmental computer systems (workstations, file servers, web servers)
• Help the department's research groups with backups and data restoration
• Advise faculty, research staff, and graduate students on purchase and use of computer and peripheral equipment
• Assist faculty with computer replacement program
• Work with university-level IT support team to resolve network, email, and other issues

Although infrequent, some evening and weekend hours will be required.

Qualifications

Minimum Degree Required:
Bachelor's degree in related field (Computer Science, IT Support or similar field)