Clear Waters Inc
IT Help Desk Technician
Clear Waters Inc, Bremerton, Washington, United States, 98312
Clearwaters.IT is seeking an IT Help Desk Technician in Bremerton, WA.
This role involves the following:
Provide corrective action and diagnose problems through phone, electronic communication and in-person support.Provides technical support to end users on a variety computer, software, printer, web, and mobile device related issues.Identify, research, and resolves technical problems.Respond to telephone calls, email and personnel requests for technical support.Document, track, and monitor problems to ensure a timely resolution though the DHA approved ticketing system.Provide 1-2 tier support to end users for either Personal Computer (PC), server, or applications and hardware.Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.Simulate or recreates user problems to resolve operating difficulties.Recommend systems modifications to reduce current and future user problems. Interact with the Trouble Ticketing system to documents issues and resolutions.Provide support for Video Teleconferencing program.Maintain/troubleshoot Network Connectivity issues.Support DHA Global Service Center with installing, maintaining and securing clinical workstations with the USAF Standard Desktop Configuration (SDC) and DHA Standard Desktop Image.Install and configure PC-based medical application client software.Perform basic PC hardware troubleshooting.Support Refresh of PC Hardware by deploying new computer equipment to MTF staff.Work with centralized Subcontractor Tier III reach back staff for problems above local ability. Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices.Perform physical installation and initial configuration of MTF routers and switches as well as IT Shared Services Hosting Environment equipment.Assist regional Tier III teams with installing medical applications and servers.Assist regional Tier III teams with troubleshooting and resolving problems with MTF Infrastructure, IT Shared Services, and medical applications/servers.Provide support in maintenance of business continuity and disaster recovery program.Provide support in LAN/WAN/PC/Server-related security program.Support MTF with Video Teleconferencing program.Manage functional application of an automated call distribution system.Maintain library of current scripts, software media, and licenses.Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices.Provide support in network upgrade and expansion as needed. Interface with base communications squadron personnel as needed.Perform the following Information System Security functions for the MTF network, IT Shared Services, and MTF-hosted medical applications/servers: Assist Tier III teams in applying software updates, security patches and DISA STIGs Assist Tier III teams with mitigating vulnerabilitiesProvide on-call support for MTF.
Requirements
High School Degree
Security + Certification
Minimum of one year experience as a Help Desk Specialist
Background Investigation Tier 3 (NACLC)/Secret Clearance
IAT Level 1 ADP/IT III
Benefits
Health Care Plan (Medical, Dental, Vision)
Retirement Plan (401K, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
This role involves the following:
Provide corrective action and diagnose problems through phone, electronic communication and in-person support.Provides technical support to end users on a variety computer, software, printer, web, and mobile device related issues.Identify, research, and resolves technical problems.Respond to telephone calls, email and personnel requests for technical support.Document, track, and monitor problems to ensure a timely resolution though the DHA approved ticketing system.Provide 1-2 tier support to end users for either Personal Computer (PC), server, or applications and hardware.Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.Simulate or recreates user problems to resolve operating difficulties.Recommend systems modifications to reduce current and future user problems. Interact with the Trouble Ticketing system to documents issues and resolutions.Provide support for Video Teleconferencing program.Maintain/troubleshoot Network Connectivity issues.Support DHA Global Service Center with installing, maintaining and securing clinical workstations with the USAF Standard Desktop Configuration (SDC) and DHA Standard Desktop Image.Install and configure PC-based medical application client software.Perform basic PC hardware troubleshooting.Support Refresh of PC Hardware by deploying new computer equipment to MTF staff.Work with centralized Subcontractor Tier III reach back staff for problems above local ability. Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices.Perform physical installation and initial configuration of MTF routers and switches as well as IT Shared Services Hosting Environment equipment.Assist regional Tier III teams with installing medical applications and servers.Assist regional Tier III teams with troubleshooting and resolving problems with MTF Infrastructure, IT Shared Services, and medical applications/servers.Provide support in maintenance of business continuity and disaster recovery program.Provide support in LAN/WAN/PC/Server-related security program.Support MTF with Video Teleconferencing program.Manage functional application of an automated call distribution system.Maintain library of current scripts, software media, and licenses.Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices.Provide support in network upgrade and expansion as needed. Interface with base communications squadron personnel as needed.Perform the following Information System Security functions for the MTF network, IT Shared Services, and MTF-hosted medical applications/servers: Assist Tier III teams in applying software updates, security patches and DISA STIGs Assist Tier III teams with mitigating vulnerabilitiesProvide on-call support for MTF.
Requirements
High School Degree
Security + Certification
Minimum of one year experience as a Help Desk Specialist
Background Investigation Tier 3 (NACLC)/Secret Clearance
IAT Level 1 ADP/IT III
Benefits
Health Care Plan (Medical, Dental, Vision)
Retirement Plan (401K, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)