LADGOV CORPORATION
Helpdesk Technician
LADGOV CORPORATION, Tampa, Florida, us, 33646
Job tittle
: Helpdesk Technician
Location
: Tampa , FL
Travel
:N/A
Duties
:Provide corrective action and diagnose problems through phone, electronic communication and in-person supportProvides technical support to end users on a variety computer, software, printer, web, and mobile device related issues.Identify, research, and resolves technical problems. Respond to telephone calls, email and personnel requests for technical support.Identify, research, and resolves technical problems. Respond to telephone calls, email and personnel requests for technical support.Provide Tier II support to end users for either Personal Computer (PC), server, or applications and hardware.Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.Simulate or recreates user problems to resolve operating difficulties.Recommend systems modifications to reduce current and future user problems.Interact with the DHA ServiceNow & AFNET Remedy Trouble Ticketing system to documents issues and resolutions.Provide support for Video Teleconferencing program.Maintain/troubleshoot Network Connectivity issues.Support DHA Global Service Center with installing, maintaining and securing clinical workstations with the DHA Standard Desktop Image. Install and configure PC-based medical application client software.Perform basic PC hardware troubleshooting.Support Refresh of IT/Medical IT Asset Hardware by deploying new computer equipment to MTF staff.Provide support in installation of clinical end user devices, network devices, and peripheral devices.Assist Tier III teams with installing medical applications and servers.Assist Tier III teams with troubleshooting and resolving problems with MTF Infrastructure, IT Shared Services, and medical applications/serversProvide support in maintenance of business continuity and disaster recovery program. Provide support in LAN/WAN/PC/Server-related security program.Support MTF with Video Teleconferencing program.Manage functional application of an automated call distribution system.Maintain library of current scripts, software media, and liceProvide support in installation of clinical end user devices, servers, network devices, and peripheral devices.Provide support in network upgrade and expansion as needed.Interface with base communications squadron personnel as needed. Perform the following Information System Security functions for the MTF network, IT Shared Services, and MTFhosted medical applications/servers:Assist Tier III teams in applying software updates, security patches and DISA STIGsoAssist Tier III teams with mitigating vulnerabilitiesComplete and maintain currency of 6 MDG required training
Qualificatiuon :
The appliocant shall provide support and expertise to the "Journeyman" level to support the mission of the 6th Medical Group
,the applicant must maintain a minimum of CompTIA Security + certification.
The applicant must have demonstrated extensive knowledge, competencies, technical skills, and abilities to support the configuration.
Education Experience
: IAW DoD instruction 8570, as a minimum, Network Infrastructure and Functional Systems Administration and Engineering Support contractors under this effort require a minimum of CompTIA Security+. Information Technology Support contractors under this effort also require a minimum of CompTIA Security+.
: Helpdesk Technician
Location
: Tampa , FL
Travel
:N/A
Duties
:Provide corrective action and diagnose problems through phone, electronic communication and in-person supportProvides technical support to end users on a variety computer, software, printer, web, and mobile device related issues.Identify, research, and resolves technical problems. Respond to telephone calls, email and personnel requests for technical support.Identify, research, and resolves technical problems. Respond to telephone calls, email and personnel requests for technical support.Provide Tier II support to end users for either Personal Computer (PC), server, or applications and hardware.Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.Simulate or recreates user problems to resolve operating difficulties.Recommend systems modifications to reduce current and future user problems.Interact with the DHA ServiceNow & AFNET Remedy Trouble Ticketing system to documents issues and resolutions.Provide support for Video Teleconferencing program.Maintain/troubleshoot Network Connectivity issues.Support DHA Global Service Center with installing, maintaining and securing clinical workstations with the DHA Standard Desktop Image. Install and configure PC-based medical application client software.Perform basic PC hardware troubleshooting.Support Refresh of IT/Medical IT Asset Hardware by deploying new computer equipment to MTF staff.Provide support in installation of clinical end user devices, network devices, and peripheral devices.Assist Tier III teams with installing medical applications and servers.Assist Tier III teams with troubleshooting and resolving problems with MTF Infrastructure, IT Shared Services, and medical applications/serversProvide support in maintenance of business continuity and disaster recovery program. Provide support in LAN/WAN/PC/Server-related security program.Support MTF with Video Teleconferencing program.Manage functional application of an automated call distribution system.Maintain library of current scripts, software media, and liceProvide support in installation of clinical end user devices, servers, network devices, and peripheral devices.Provide support in network upgrade and expansion as needed.Interface with base communications squadron personnel as needed. Perform the following Information System Security functions for the MTF network, IT Shared Services, and MTFhosted medical applications/servers:Assist Tier III teams in applying software updates, security patches and DISA STIGsoAssist Tier III teams with mitigating vulnerabilitiesComplete and maintain currency of 6 MDG required training
Qualificatiuon :
The appliocant shall provide support and expertise to the "Journeyman" level to support the mission of the 6th Medical Group
,the applicant must maintain a minimum of CompTIA Security + certification.
The applicant must have demonstrated extensive knowledge, competencies, technical skills, and abilities to support the configuration.
Education Experience
: IAW DoD instruction 8570, as a minimum, Network Infrastructure and Functional Systems Administration and Engineering Support contractors under this effort require a minimum of CompTIA Security+. Information Technology Support contractors under this effort also require a minimum of CompTIA Security+.