Cinteot Inc.
IT Field Support Specialist
Cinteot Inc., Annapolis Junction, Maryland, United States, 20701
IT Field Support Specialist
Description:
RIS I has an opening for
an IT Field Support Specialist
to support our end-user community by providing Tier 2 and Tier 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
Conducts site surveys
Assesses and documents current site configuration and user requirements
Analyzes existing requirements and prepares specifications for hardware acquisitions
Prepares engineering plans and site installation Technical Design Packages
Develops hardware installation schedules
Prepares drawings documenting configuration changes at each site
Prepares site installation and test reports
Configures computers, communications devices and peripheral equipment
Trains site personnel in proper use of hardware
Builds specialized interconnecting cables
Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
Updates technical drawings using AutoCAD software as needed
**
**
Requirements:
Minimum education and experience level: High school/GED and a minimum of five (5) years of experience. Equivalent education and experience: Associate's degree and two (5) years of experience.
Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
Well-versed in installing windows, software, applications, antivirus and patches.
Demonstrated ability to read and understand technical manuals and schematics.
Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
Able to manage time and priorities effectively.
Able to work efficiently with minimal supervision.
Proficient in working with end-users remotely.
Demonstrated expertise in Microsoft Windows 7 and 10.
Familiar with Active Directory security and policies.
Excellent analytical and problem solving skills.
Outstanding communication skills to relate with team members and support workers.
Must be able to drive a company vehicle.
Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management.
Benefits:
Complete Insurance Coverage
Blue Cross Medical, Delta Dental, Vision, Life
401k with Company Contribution
Tuition Reimbursement
Generous Paid Time Off (including your birthday!)
Cinteot is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
RIS I has an opening for
an IT Field Support Specialist
to support our end-user community by providing Tier 2 and Tier 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
Conducts site surveys
Assesses and documents current site configuration and user requirements
Analyzes existing requirements and prepares specifications for hardware acquisitions
Prepares engineering plans and site installation Technical Design Packages
Develops hardware installation schedules
Prepares drawings documenting configuration changes at each site
Prepares site installation and test reports
Configures computers, communications devices and peripheral equipment
Trains site personnel in proper use of hardware
Builds specialized interconnecting cables
Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
Updates technical drawings using AutoCAD software as needed
**
**
Requirements:
Minimum education and experience level: High school/GED and a minimum of five (5) years of experience. Equivalent education and experience: Associate's degree and two (5) years of experience.
Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
Well-versed in installing windows, software, applications, antivirus and patches.
Demonstrated ability to read and understand technical manuals and schematics.
Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
Able to manage time and priorities effectively.
Able to work efficiently with minimal supervision.
Proficient in working with end-users remotely.
Demonstrated expertise in Microsoft Windows 7 and 10.
Familiar with Active Directory security and policies.
Excellent analytical and problem solving skills.
Outstanding communication skills to relate with team members and support workers.
Must be able to drive a company vehicle.
Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management.
Benefits:
Complete Insurance Coverage
Blue Cross Medical, Delta Dental, Vision, Life
401k with Company Contribution
Tuition Reimbursement
Generous Paid Time Off (including your birthday!)
Cinteot is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.