Cinteot Inc.
IT Field Support Specialist 1
Cinteot Inc., Annapolis, Maryland, United States, 21403
IT Field Support Specialist 1
Description:
The Hardware Technician (IT Field Support Specialist 1) provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipmentInstall and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cablingMaintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systemsFollow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentationSupport network upgrade projects or initiativesSupport end-user connectivity needsRequirements:
Education:
High school/GED and zero (0) to two (2) years of experience AND 8570 Certification. Preferred Security +. Will accept an AA or BS in a technical field as a substitute for years of experience.
Must have one of the following 8570 certifications: A+ CE, NET+ CE, SSCPHighly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patchesDemonstrated ability to read and understand technical manuals and schematicsExpertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)Able to manage time and priorities effectivelyAble to work efficiently with minimal supervisionProficient in working with end-users remotelyDemonstrated expertise in Microsoft Windows 7 and 10Familiar with Active Directory security and policiesExcellent analytical and problem solving skillsMust be able to drive company vehicle.Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management.
Must be able to lift up to 50 pounds. The usual and customary methods of performing the job functions require the following physical demands: Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.
Required Clearance:
Candidate must have a TS/SCI polygraph clearance
Benefits:
Complete Insurance CoverageBlue Cross Medical, Delta Dental, Vision, Life401k with Company ContributionTuition ReimbursementGenerous Paid Time Off (including your birthday!)
Cinteot is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Description:
The Hardware Technician (IT Field Support Specialist 1) provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipmentInstall and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cablingMaintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systemsFollow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentationSupport network upgrade projects or initiativesSupport end-user connectivity needsRequirements:
Education:
High school/GED and zero (0) to two (2) years of experience AND 8570 Certification. Preferred Security +. Will accept an AA or BS in a technical field as a substitute for years of experience.
Must have one of the following 8570 certifications: A+ CE, NET+ CE, SSCPHighly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patchesDemonstrated ability to read and understand technical manuals and schematicsExpertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)Able to manage time and priorities effectivelyAble to work efficiently with minimal supervisionProficient in working with end-users remotelyDemonstrated expertise in Microsoft Windows 7 and 10Familiar with Active Directory security and policiesExcellent analytical and problem solving skillsMust be able to drive company vehicle.Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management.
Must be able to lift up to 50 pounds. The usual and customary methods of performing the job functions require the following physical demands: Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.
Required Clearance:
Candidate must have a TS/SCI polygraph clearance
Benefits:
Complete Insurance CoverageBlue Cross Medical, Delta Dental, Vision, Life401k with Company ContributionTuition ReimbursementGenerous Paid Time Off (including your birthday!)
Cinteot is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.