Veterinary Technician

Job Title: Veterinary Technical Solutions Specialist (Hybrid)
Location: St. Joseph, MO 64506 OR Duluth, GA 30096
Shift: 9-6 EST / 8-5 CST
Duration: 12 Months

Note

• This role is officially considered a hybrid.
• Hybrid (STJ or DUL) - 2 days a week in office, 3 remotes. 1st week of employment will need to be in office M, T, and H.
• On average, outside of the training period, team members can expect to come on site 2 days a week or as requested by their leadership due to meetings, etc.
• Additionally, if team members do not have sufficient internet to work (or if they have an outage in their area), they would be expected to come on site to work since our offices are open.
• During the training period, we usually ask new hires to come on site for the 3 days of the first training week training.

Purpose

• Addresses and responds to all product inquiries, complaints, and suspected adverse events in a timely and appropriate manner and in compliance with US regulations (FDA, USDA, EPA), relevant GMPs, Company policies and procedures for the capture, maintenance and reporting of adverse events and product quality complaints.
• Receive all product inquiries, complaints, and suspected adverse events that may arise by usage of or experience with the Company products. Communication may be received from (but are not limited to) veterinarians, veterinary technicians and other veterinary support staff, consumers (pet owners), THE COMPANY sales personnel, distributor sales representatives, or other the Company personnel. The major form of communication is via telephone but may include email and hand delivered mail.
• Provide information and support as requested in the following areas: proper product use, extra-label use, literature requests, adverse events, and unexpected response to treatment, perceived lack of efficacy, and product or packaging defects.
• Maintain a high level of technical and clinical expertise related to the Company products.
• Constantly upgrade technical expertise by reading journals and attending scientific seminars.
• Document all communications within the Company Validated Database (PVWorks) in accordance with the Company SOPs and all compliance/GMP requirements and assess and implement appropriate responses and procedures.
• Ensure timely and accurate communication and adherence to all the Company SOPs, including escalating calls to Technical Services Veterinarians as needed.
• Constantly upgrade technical expertise by reading journals and attending scientific seminars.
• Support external and internal sales representatives as needed by providing technical support, answering client inquiries and attending and working at veterinary conferences.
• Research pertinent topics and prepare reports as requested by the Manager. Participate in call analysis and report trends or issues involving product usage. Perform additional duties as assigned.
• Performs all Company business in accordance with all regulations (e.g., EEO, FDA, etc.) and Company policy and procedures.
• When violations are noted/observed they are to be immediately reported to management.
• Demonstrates high ethical and professional standards with all business contacts in order to maintain the Company’s excellent reputation within the animal health community and internally.
• Must be able to understand and apply relevant GMPs and have an understanding of pharmacovigilance and complaint handling Compliance requirements.

Skills:

• This position requires someone with a strong customer service background and a commitment to excellence.
• This position must understand the balance of providing customer service in a regulatory compliance environment to ensure strict adherence to all principles of good product stewardship in an effort to maximize product sales.
• Must understand the balance of providing excellent customer service in a regulatory compliance environment
• Must possess a strong understanding of basic veterinary practice issues and procedures.
• Attention to detail, quality focused and strong technical and problem solving skills.
• Excellent computer skills required (Microsoft Office Suite).
• Excellent oral and written communication skills and an ability to operate effectively in a team environment.
• Must have excellent organization and time management skills.
• Ability to manage conflict and to balance business needs with user friendliness.
• Ability to work independently, under pressure, demonstrating initiative and flexibility.
• Animal Health or related industry and/or regulatory experience a plus

Education:

Associate Degree or higher (Life Sciences/Veterinary Technician) AND a minimum of 3 years experience working in a veterinary clinic (veterinary assistant and/or technician)

About Us: Established in 2004, SPECTRA FORCE ® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRA FORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at:

Benefits: SPECTRA FORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRA FORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRA FORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at

if you require reasonable accommodation.

California Applicant Notice: SPECTRA FORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting

LA County, CA Applicant Notice: If you are selected for this position with SPECTRA FORCE , your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.

At SPECTRA FORCE , we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $24/hr.