Dungarvin
Service Desk Analyst / Help Desk
Dungarvin, Saint Paul, Minnesota, United States, 55130
Company Description
A LITTLE ABOUT US:
Dungarvin is a national organization of privately owned companies that are dedicated to providing high-quality, community-based support to people with intellectual and developmental disabilities, people who are faced with mental health, behavioral or significant medical challenges, and to children and their families.
WE OFFER:Competitive pay starting at $27 per hourInnovative, collaborative environment with a flexible work/life balance scheduleHybrid workCompany provided hardware and cellphone stipendFREE Long-term Life Insurance
&
FREE Long-term DisabilityVerizon Wireless and Dell employee discountsGenerous PTO that increases with tenurePet InsuranceFlex- Schedule401(k) plan with company match vested at 1 year.Medical, Dental, Vision (Domestic partners eligible for Dental)Supplemental Insurance, FSA and HSATapCheck - Access 50% of your wages before pay dayReferral Bonus ProgramJob Description
Objectives of this position include maintaining essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
Provide tier 1 support for Dungarvin employees.Fulfill information systems service requests.Assist users with queries or other administrative activities to meet their needs.Create and maintain documentation pertinent to the service desk and help identify the needs of end users.Collaborate with system owners to ensure proper support is being provided to Dungarvin end users for those systems.Collaborate with the information security team to ensure best security practices are being followed.Help identify improvements to standards for processes and systems utilized by the service desk team.Help identify ways to capture and utilize feedback from end users.Qualifications
M UST HAVE:
2-year degree in a computer related field or 2 years of work experience.Excellent customer service skills.Ability to clearly communicate technical concepts to non-technical users.Strong analytical ability and troubleshooting experience.Strong interpersonal and communication skills.Ability to prioritize conflicting responsibilities and projects to meet deadlines, while handling multiple tasks/projectsTechnical aptitude and capability to learn things quickly.Ability to work flexible hours.NICE TO HAVE: .
Microsoft Certified Desktop Support Technician (MCDST)Certified IT Professional (MCITP.)Additional Information
SKILLS CRUCIAL TO SUCCESS IN THIS ROLE:
Knowledge of industry trends and best practices in areas of planning, implementation, administration, troubleshooting, and documentation of network solutions integration.Experience in the use of standard diagnostic tools.Knowledge of current network and desktop operating systems and help desk software.Able to learn, understand, and apply new technologies.Able to effectively prioritize and execute tasks in a high-pressure environment is crucial.Able to forecast ticket volumes based on known and unknown attributes.
HOURS:
Full-time, Monday - Friday, with some after-hours and weekend availability when necessary.
Dungarvin is an affirmative action and equal opportunity employer. At Dungarvin, we believe in hiring talent from a wide variety of backgrounds which makes our organization stronger.
10/1/2024
#LI-Hybrid
#DDIJ
A LITTLE ABOUT US:
Dungarvin is a national organization of privately owned companies that are dedicated to providing high-quality, community-based support to people with intellectual and developmental disabilities, people who are faced with mental health, behavioral or significant medical challenges, and to children and their families.
WE OFFER:Competitive pay starting at $27 per hourInnovative, collaborative environment with a flexible work/life balance scheduleHybrid workCompany provided hardware and cellphone stipendFREE Long-term Life Insurance
&
FREE Long-term DisabilityVerizon Wireless and Dell employee discountsGenerous PTO that increases with tenurePet InsuranceFlex- Schedule401(k) plan with company match vested at 1 year.Medical, Dental, Vision (Domestic partners eligible for Dental)Supplemental Insurance, FSA and HSATapCheck - Access 50% of your wages before pay dayReferral Bonus ProgramJob Description
Objectives of this position include maintaining essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
Provide tier 1 support for Dungarvin employees.Fulfill information systems service requests.Assist users with queries or other administrative activities to meet their needs.Create and maintain documentation pertinent to the service desk and help identify the needs of end users.Collaborate with system owners to ensure proper support is being provided to Dungarvin end users for those systems.Collaborate with the information security team to ensure best security practices are being followed.Help identify improvements to standards for processes and systems utilized by the service desk team.Help identify ways to capture and utilize feedback from end users.Qualifications
M UST HAVE:
2-year degree in a computer related field or 2 years of work experience.Excellent customer service skills.Ability to clearly communicate technical concepts to non-technical users.Strong analytical ability and troubleshooting experience.Strong interpersonal and communication skills.Ability to prioritize conflicting responsibilities and projects to meet deadlines, while handling multiple tasks/projectsTechnical aptitude and capability to learn things quickly.Ability to work flexible hours.NICE TO HAVE: .
Microsoft Certified Desktop Support Technician (MCDST)Certified IT Professional (MCITP.)Additional Information
SKILLS CRUCIAL TO SUCCESS IN THIS ROLE:
Knowledge of industry trends and best practices in areas of planning, implementation, administration, troubleshooting, and documentation of network solutions integration.Experience in the use of standard diagnostic tools.Knowledge of current network and desktop operating systems and help desk software.Able to learn, understand, and apply new technologies.Able to effectively prioritize and execute tasks in a high-pressure environment is crucial.Able to forecast ticket volumes based on known and unknown attributes.
HOURS:
Full-time, Monday - Friday, with some after-hours and weekend availability when necessary.
Dungarvin is an affirmative action and equal opportunity employer. At Dungarvin, we believe in hiring talent from a wide variety of backgrounds which makes our organization stronger.
10/1/2024
#LI-Hybrid
#DDIJ