TEKsystems
Senior Service Desk Technician
TEKsystems, Frankfort, Kentucky, United States, 40601
Description:SummaryTEKsystems is seeking a Senior Service Desk Technician.Business Hours:Monday-Friday 6:30a.m.-6:00 pmSaturday 7:30 am – 1:00 pmSelected Candidates Hours: Monday – Friday 8:00AM to 5:00 PM• 2-3 years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills.• Reliable attendance• Customer services skills and temperamento No coarse, abrasive or condescending language used over the phone to customerso No argumentative demeanoro Takes ownership, not defensive about blameo Empathetico Patient with upset and/or angry customerso Analyticalo Problem solver (troubleshooting skills)o Trainableo Self-starting and Initiativeo Able to simplify explanations so that the customer understandsThe following are examples of the competency items which we would “Like” to see in this individual as well.• Experience in customer service-oriented workplace• IT experience and knowledge in the following.o Desktop Support (Remote Support)o Windows 10 Operating System.o Mapping network driveso Global Protect support (VPN)o General NAS knowledgeo Office Suite (particularly Outlook 2013 or higher)o Preferred ServiceNow Ticketing System experience.• Experience with Desktop Support work• Experience working in a fast-paced and ever-changing environment (adaptability)• Experience working with, and as an active part of, a lively team (team player)• Multi-tasking ability• Documentation skills (clear, concise)• Experience with Active Directory• Experience with remote support or desktop supportThe position will be located in a Data Center in Frankfort KY and involves a cubicle environment. Teamwork and collaboration are valued at the client. It is a long term, stable position with the TEKsystems team and it includes our internal premium benefits plan through BC/BS.Skills:Outlook, Exchange, Windows 10, Active Directory, Troubleshooting, Customer support, Call center, O365, Support, Phone support, Mobile device, Technical support, Troubleshooting, application support, Servicenow, Printers, Hardware, customer service, office 365, software support, Help desk, Help desk support, Service desk, Ticketing system, Desktop, Password reset, Microsoft office, Remote support, Hardware support, A+, ImagingTop Skills Details:Outlook, Exchange, Windows 10, Active Directory, Troubleshooting,Customer support,Call center,O365,Support,Phone support,Mobile device,Technical support,Troubleshooting,application supportAdditional Skills & Qualifications:Excellent customer service skills and communication skills are essential. Interpersonal skills, attitude, and work ethic are more important than technical experience.Experience Level:Expert LevelBenefits:Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan – Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan – Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.