Clique Hospitality L.L.C.
Assistant General Manager
Clique Hospitality L.L.C., Las Vegas, Nevada, us, 89105
This is intended to be an overview of the responsibilities and requirements attributed to the position of Restaurant Assistant General Manager. It is not intended to be limited to such content nor does it describe solely what occupies a given day or week.
ESSENTIAL JOB FUNCTIONS:
Assist General Manager to plan, direct, lead, and provide oversight over all facets of the restaurant's daily operations and staff; assist General Manager to manage staffing, sales, vendor contracts; develop strategies and processes to monitor costs and maximize revenues; assist General Manager to establish measurable goals and objectives that focus on profit, product, and service; ensure compliance with all workplace and safety laws and enforce all company policies; act as General Manager assuming all responsibilities and requirements whenever assigned.
Recruitment, Training and Management of Employees
Assist General Manager with recruiting, hiring, training, and development of all staff.Supervise all department employees.Assist General Manager with employee performance evaluationsEnsure disciplinary / termination procedures are followedMaintain "open door" policy for employees to communicate concerns and the resolution of complaints and conflictsInvestigate and resolve employee complaints and conflictsParticipate in employee wage and salary increasesEnsure compliance with workplace standards, laws, and safety regulationsAssist General Manager to establish and enforce standards for personnel performance and customer serviceAchieve business goals and objectivesAssist General Manager to ensure adequate staffing and approve employee vacation requestsMonitor Business Operations
Assist General Manager with operations of the restaurant, including customer service, revenues, and vendor/supplier contractsMaintain quick and efficient entry system for guestsEnsure all incident reports are completed appropriatelyPromptly address all operational issues with Management and StaffEnsure Service goals and standards are defined and enforced in all venuesMonitor venue environment for cleanliness, appropriate lighting, sound and temperatureAssist General Manager with menu design and implement price strategyAssist General Manager with BOH and FOH staff and the day to day operations of the restaurantMonitor all lost and found items, record in Log under lost and found.Enhancing Revenue / Controlling Costs
Execute sales and marketing strategiesAssist General Manager with cost control measures to minimize overhead costsAssist General Manager with strategic plans and revenue forecastsComplete weekly GM report as directedAssist General Manager with to monitor / analyze weekly and monthly Cost of Goods Sale and labor reportsAssist General Manager to create and implement clearly defined action plans for any budget deficienciesEnsure Point of Sales Data is current and accurateAssist General Manager to establish and monitor pricesAssist General Manager with annual operating budget proposal to the President and CFOAttend financial meetings with the President and Managing PartnerAssist General Manager with to obtain bids and negotiate service and vendor contracts, and leasehold or capital expensesFacility Maintenance
Assist General Manager with all Facility improvementsAssist General Manager with health department inspections; ensure "A" grade ratings and compliance with all local and state Health Department regulationsAssist General Manager with warranty file and operations manuals on all equipmentGuests, Media and Partner Relations
Ensure all guest complaints are resolved in a satisfactory mannerRegularly communicate with Company Executives and PartnersServe as point of contact and interface with Partner's Operations DepartmentsMaintain high guest satisfaction through consistently introducing innovative productsPresent and maintain a professional, charismatic image when interacting with media.Promote Restaurant Through Social Media Engagement and Digital Marketing Channels
Create 3-4 organic posts per week using information provided by the marketing team for one of the following social platforms: Facebook, Instagram & Instagram StoriesShare the restaurant's Facebook posts through its own channels to promote brand awareness.Post and engage (via "likes," "shares," and "comments") with the restaurant's social media postsActively engage with customer review sites such as Yelp.Use social media content to promote the restaurant using various digital formats such as posting photos, videos, live stories, digital ads, etc.Administrative and Legal
Assist General Manager to ensure all permits and licenses are maintained, up to date and posted, as required by lawMonitor compliance with food, health, and fire regulations regarding business operations, wages, food storage, preparation, and storage and liquorMonitor and take measures to minimize potential contractual, safety, and employment liabilityAssist General Manager with timely filing of general business liability and workers compensation insurance claimsAssist General Manager with to work with company accountants during audits of businessAssist General Manager to ensure compliance with lease / management agreement requirementsEfficiently administer human resources functions and maintain employee records in according with direction from Human ResourcesEnsure that employees have all required certification validatedRespond to all government agency inquiries.Assist General Manager to manage and monitor all legal issues and claimsOpenings
Assist General Manager to execute Pre-Opening checklist itemsAssist General Manager with staffing compendium throughout openingAssist General Manager with systems, policies, and procedures for use in recruiting, hiring, training, management, physical plant, inventory, scheduling, cost and operational efficiencies.Assist General Manager to create, oversee, develop, and execute restaurant opening plans
QUALIFICATIONS: (INCLUDES EQUIPMENT KNOWLEDGE/USE)Bachelors Degree in Hospitality preferred, but not required.Prior experience as a Assistant General Manager in a high volume restaurant.Prior experience managing labor and food cost control.Basic computer skills and experience with computer based reservations systems.Knowledge of restaurant health, food safety and liquor regulations.Knowledge of standard operating procedures for managing a high volume restaurantStrong communication, organizational, and supervisory skillsStrong coaching and development skills.Strong human relations skills to lead a very diverse team.Ability to digest complex information and communicate this to all employees.Ability to read and write in English proficiently.Ability to utilize social media to execute marketing strategiesAbility to multi-task and manage multiple deadlines and prioritiesAbility to maintain a flexible schedule, have the stamina and energy to work long hours as needed, in an active, hectic, noisy, and stressful environmentAbility to maintain and project a professional, groomed image as the General Manager of a high end restaurant and act as a role model for other staff and supervisorsAbility to project a positive and courteous attitude towards guests, staff, service providers, and mediaAbility to run efficient operations and control labor costs; and deploy strategies to enhance restaurant profits.Ability to navigate various surfaces and tight spaces in a restaurant environmentPossess the physical and mental stamina to work for extended periods of timePhysically able to lift and carry heavy trays and equipment as well as delicate china and glassware up to 50 lbsPhysically able to walk without assistance on various surfaces for an extended period of time
JOB CODE: 1000281
ESSENTIAL JOB FUNCTIONS:
Assist General Manager to plan, direct, lead, and provide oversight over all facets of the restaurant's daily operations and staff; assist General Manager to manage staffing, sales, vendor contracts; develop strategies and processes to monitor costs and maximize revenues; assist General Manager to establish measurable goals and objectives that focus on profit, product, and service; ensure compliance with all workplace and safety laws and enforce all company policies; act as General Manager assuming all responsibilities and requirements whenever assigned.
Recruitment, Training and Management of Employees
Assist General Manager with recruiting, hiring, training, and development of all staff.Supervise all department employees.Assist General Manager with employee performance evaluationsEnsure disciplinary / termination procedures are followedMaintain "open door" policy for employees to communicate concerns and the resolution of complaints and conflictsInvestigate and resolve employee complaints and conflictsParticipate in employee wage and salary increasesEnsure compliance with workplace standards, laws, and safety regulationsAssist General Manager to establish and enforce standards for personnel performance and customer serviceAchieve business goals and objectivesAssist General Manager to ensure adequate staffing and approve employee vacation requestsMonitor Business Operations
Assist General Manager with operations of the restaurant, including customer service, revenues, and vendor/supplier contractsMaintain quick and efficient entry system for guestsEnsure all incident reports are completed appropriatelyPromptly address all operational issues with Management and StaffEnsure Service goals and standards are defined and enforced in all venuesMonitor venue environment for cleanliness, appropriate lighting, sound and temperatureAssist General Manager with menu design and implement price strategyAssist General Manager with BOH and FOH staff and the day to day operations of the restaurantMonitor all lost and found items, record in Log under lost and found.Enhancing Revenue / Controlling Costs
Execute sales and marketing strategiesAssist General Manager with cost control measures to minimize overhead costsAssist General Manager with strategic plans and revenue forecastsComplete weekly GM report as directedAssist General Manager with to monitor / analyze weekly and monthly Cost of Goods Sale and labor reportsAssist General Manager to create and implement clearly defined action plans for any budget deficienciesEnsure Point of Sales Data is current and accurateAssist General Manager to establish and monitor pricesAssist General Manager with annual operating budget proposal to the President and CFOAttend financial meetings with the President and Managing PartnerAssist General Manager with to obtain bids and negotiate service and vendor contracts, and leasehold or capital expensesFacility Maintenance
Assist General Manager with all Facility improvementsAssist General Manager with health department inspections; ensure "A" grade ratings and compliance with all local and state Health Department regulationsAssist General Manager with warranty file and operations manuals on all equipmentGuests, Media and Partner Relations
Ensure all guest complaints are resolved in a satisfactory mannerRegularly communicate with Company Executives and PartnersServe as point of contact and interface with Partner's Operations DepartmentsMaintain high guest satisfaction through consistently introducing innovative productsPresent and maintain a professional, charismatic image when interacting with media.Promote Restaurant Through Social Media Engagement and Digital Marketing Channels
Create 3-4 organic posts per week using information provided by the marketing team for one of the following social platforms: Facebook, Instagram & Instagram StoriesShare the restaurant's Facebook posts through its own channels to promote brand awareness.Post and engage (via "likes," "shares," and "comments") with the restaurant's social media postsActively engage with customer review sites such as Yelp.Use social media content to promote the restaurant using various digital formats such as posting photos, videos, live stories, digital ads, etc.Administrative and Legal
Assist General Manager to ensure all permits and licenses are maintained, up to date and posted, as required by lawMonitor compliance with food, health, and fire regulations regarding business operations, wages, food storage, preparation, and storage and liquorMonitor and take measures to minimize potential contractual, safety, and employment liabilityAssist General Manager with timely filing of general business liability and workers compensation insurance claimsAssist General Manager with to work with company accountants during audits of businessAssist General Manager to ensure compliance with lease / management agreement requirementsEfficiently administer human resources functions and maintain employee records in according with direction from Human ResourcesEnsure that employees have all required certification validatedRespond to all government agency inquiries.Assist General Manager to manage and monitor all legal issues and claimsOpenings
Assist General Manager to execute Pre-Opening checklist itemsAssist General Manager with staffing compendium throughout openingAssist General Manager with systems, policies, and procedures for use in recruiting, hiring, training, management, physical plant, inventory, scheduling, cost and operational efficiencies.Assist General Manager to create, oversee, develop, and execute restaurant opening plans
QUALIFICATIONS: (INCLUDES EQUIPMENT KNOWLEDGE/USE)Bachelors Degree in Hospitality preferred, but not required.Prior experience as a Assistant General Manager in a high volume restaurant.Prior experience managing labor and food cost control.Basic computer skills and experience with computer based reservations systems.Knowledge of restaurant health, food safety and liquor regulations.Knowledge of standard operating procedures for managing a high volume restaurantStrong communication, organizational, and supervisory skillsStrong coaching and development skills.Strong human relations skills to lead a very diverse team.Ability to digest complex information and communicate this to all employees.Ability to read and write in English proficiently.Ability to utilize social media to execute marketing strategiesAbility to multi-task and manage multiple deadlines and prioritiesAbility to maintain a flexible schedule, have the stamina and energy to work long hours as needed, in an active, hectic, noisy, and stressful environmentAbility to maintain and project a professional, groomed image as the General Manager of a high end restaurant and act as a role model for other staff and supervisorsAbility to project a positive and courteous attitude towards guests, staff, service providers, and mediaAbility to run efficient operations and control labor costs; and deploy strategies to enhance restaurant profits.Ability to navigate various surfaces and tight spaces in a restaurant environmentPossess the physical and mental stamina to work for extended periods of timePhysically able to lift and carry heavy trays and equipment as well as delicate china and glassware up to 50 lbsPhysically able to walk without assistance on various surfaces for an extended period of time
JOB CODE: 1000281