Director of Operations

Director of Operations

Hilton Mystic is seeking a skilled and experienced Director of Operations to join our team. As the Director of Operations, you will play a key role in ensuring the smooth and efficient running of our hotel. This is an exciting opportunity to be part of a dynamic and growing hospitality company.

Responsibilities

• Oversee the daily operations of the hotel, including front desk and housekeeping.
• Develop and implement policies, procedures, and standards to ensure excellent customer service and guest satisfaction.
• Manage and train a team of employees, ensuring they have the necessary skills and resources to perform their duties effectively.
• Monitor and analyze operational performance, identify areas for improvement, and implement corrective actions.
• Collaborate with other departments, such as sales and marketing, to maximize hotel revenue and profitability.
• Ensure compliance with health and safety regulations.

Requirements

• Minimum of 5 years of experience in hotel operations.
• Hilton managerial experience highly preferred.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Proven ability to make sound decisions in a fast-paced environment.
• Knowledge of hotel operations and industry trends.
• Ability to work well under pressure and meet deadlines.

Benefits

• Medical, Dental, Vision Insurance after 60 days of employment.
• Paid Vacation and Personal time.
• 401k
• Go Hilton Team Member travel program

About the Company

Hilton Mystic is a renowned hotel located in Mystic, Connecticut owned and operated by Distinctive Hospitality Group. We pride ourselves on delivering exceptional service and providing a memorable experience to our guests. With a commitment to quality and continuous improvement, we strive to be the hotel of choice for both business and leisure travelers. Join our team and be part of our success!