Senior Director, Client Tax Implementation and Service

ADP is hiring a Sr Director, Client Tax Implementation and Service.Are you a Sr Director, experienced with establishing and implementing client implementation and service strategy? Are you an experienced collaborator, adept at building strong relationships, driving innovation, and propelling teams to success? Well, this may be the role for you.As Sr Director, Client Tax Implementation and Service, you will lead multiple teams of tax consultants, including one or more tax managers, team leads, and support staff, to create an exceptional service experience for clients while meeting business goals and objectives.What You’ll Do

Here’s what you can expect on a typical day:Lead team that ensures stellar service delivery to build and improve client satisfaction and retention.Lead team that ensures employment tax filing and payment obligations are met in compliance with PEO requirements and federal, state, and local regulations.Manage team performance to ensure demonstrated product and tax expertise, effective client support, and focus on client relationships.Act as a client escalation point for the team and for TotalSource clients and partners in the business.Personally build and maintain relationships with decision makers of clients on the team’s base to facilitate retention of the client’s business and ensure client satisfaction.Direct activities within the TotalSource Tax Operations organization to meet profitability, growth, and productivity objectives.Establish and implement key strategies for the client implementation and services function.Develop and drive initiatives focused on process improvements throughout the tax implementation and service organization.Develop and execute financial objectives and operating plan initiatives, including client satisfaction and retention, associate satisfaction and retention, and staff development/retention initiatives.Experience:

You have 15+ years of experience in relevant skills gained and developed in the same or similar role.To Succeed In This Role

Proven success with setting and executing complex multi-year strategic plans across multiple functions that elevate client experience.5+ years of experience in a client services leadership role, preferably in the Implementation, Tax, Payroll, and HR outsourcing areas.Enterprise level experience defining, executing, and driving strategy, business transformation, and change management.Experience managing client relationships, including acting as an escalation point.Excellent communication and interpersonal skills, with a track record of successful stakeholder engagement.Strong leadership and people management skills.Experienced with motivating others; highly collaborative; superior business acumen and judgment, conflict resolution skills.Able to work effectively under time-constraint pressures and lead in a flexible, constantly changing environment.You will have a Bachelor’s degree or equivalent.For Additional Comfortability In The Role

Experience managing senior-level client relationships.MBAYou’ll Love Working Here Because You Can

Have courageous team collaboration.Deliver at epic scale.Be surrounded by curious learners.Act like an owner & doer.Give back to others.Join a company committed to equality and equity.What are you waiting for?

Apply today!Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic.Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.

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