ADP, Inc.
Senior Director Client Success – Global Payroll, Mid-Market
ADP, Inc., Alpharetta, Georgia, United States, 30239
ADP is hiring a
Client Success Director / Senior Director – Global Payroll, Mid-Market in all EMEA LocationsAre you ready to lead a team responsible for client relationships valued at over $230m?Can you handle the responsibility of driving and ensuring growth objectives?Do you enjoy creating the environment that your teams will thrive in?Will you help your teams through client challenges and provide creative solutions?Are associates naturally attracted to working with you?Will your clients grow and your associates’ careers blossom?Well, this may be the role for you. Ready to make your mark?The Mid-Market Client Success team within the
ESI
Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our mid-size global clients. This division is paramount to the success of the Multi-Country Payroll business; impacting client growth, engagement, and retention by driving successful and measurable client outcomes through the adoption, utilization, and optimization of ADP solutions.The
Client Success Director
will have overall responsibility for leading a strategic pillar within the Client Success organization and ensuring the associate and client voice is at the center of all decisions, efforts, approach, and accomplishments. This role will drive the highest level of client partnership and alignment. By providing strategic leadership and oversight, the Director ensures realization of client goals as well as Enterprise Client Success team goals.The
Client Success Director
must cultivate and maintain strategic business partnerships with the client, internal ADP stakeholders at all levels, and our overall Global Payroll business strategy. The Director, Mid-Market Client Success leads and inspires their team to partner with NAS and Global Payroll clients, global partners, and key contacts to drive a deep understanding of the client’s business, financials, products/services, the market, and other challenges to best meet client needs, and deliver insight.The
Client Success Director
is responsible for the strong performance of the organization in meeting or exceeding profit plans, ROI, financial objectives, operating plan initiatives, compliance, client satisfaction and associate engagement supporting a portfolio of clients representing a significant portion of the ESI Global Payroll portfolio. This role reports directly to the Vice President of Client Success for Global Payroll within ESI.In this role, it is outcome-focused and measured on ability to define, communicate and achieve client and ADP success. Examples of success measures include the effective delivery of client success plans, executive business reviews, development and execution of solution adoption, product migration and renewal strategies, client health, revenue growth, profitability, client satisfaction indexes, retention rates and client participation in key client engagement activities including the sharing of success stories, online reviews, and reference-ability.Responsibilities:You will have a team of front line leaders each running a team of up to 12 associatesYour direct leadership consists of Client Success Executives and Client Success Managers across EMEA, NORAM countries with potential to add more locations as the team growsYou will act as sponsor for a number of Client RelationshipsThere will be a strong interaction with client C-Suite ExecutivesYou will lead ADP resources as appropriate to service and support clientTO SUCCEED IN THIS ROLE:Experience utilizing CRM, sales force and any relevant tool to gain data analyticsTypically, 10+ years of experience with a combination of leadership, sales, implementation, operational and/or client management. Experience should be in Payroll, Benefits, Talent, Human Resources, or Outsourced technology based services.Experience in a fast-paced service environment with progressive leadership experience in consulting or large corporate environment with 8+ years supervising professional staff preferred.Experience with domestic and global / MNC clients as well as clients leveraging managed payroll solutions.High level of collaboration, effective relationships, broad cross functional and general management experience with international teams and multi-cultural relationships.Experience establishing and executing on new business development and growth initiatives.Excellent strategist and proven in high impact execution of initiatives.Willing to lead unproven initiatives, challenging new projects, untested, cross functional and/or unit boundaries, leading change.Excellent planning and organizational skills with the ability to effectively direct/impact the business unit's overall operations to maximize revenues and profits.In depth knowledge of financial, HR, and legal principles and practices.Excellent time management, presentation and organizational skillsTravel requiredUniversity degree would be a plus together with the relevant experience.BONUS POINTS FOR THESE :
Preferred QualificationsBachelor's Degree, MBA or advanced degreeDiversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
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Client Success Director / Senior Director – Global Payroll, Mid-Market in all EMEA LocationsAre you ready to lead a team responsible for client relationships valued at over $230m?Can you handle the responsibility of driving and ensuring growth objectives?Do you enjoy creating the environment that your teams will thrive in?Will you help your teams through client challenges and provide creative solutions?Are associates naturally attracted to working with you?Will your clients grow and your associates’ careers blossom?Well, this may be the role for you. Ready to make your mark?The Mid-Market Client Success team within the
ESI
Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our mid-size global clients. This division is paramount to the success of the Multi-Country Payroll business; impacting client growth, engagement, and retention by driving successful and measurable client outcomes through the adoption, utilization, and optimization of ADP solutions.The
Client Success Director
will have overall responsibility for leading a strategic pillar within the Client Success organization and ensuring the associate and client voice is at the center of all decisions, efforts, approach, and accomplishments. This role will drive the highest level of client partnership and alignment. By providing strategic leadership and oversight, the Director ensures realization of client goals as well as Enterprise Client Success team goals.The
Client Success Director
must cultivate and maintain strategic business partnerships with the client, internal ADP stakeholders at all levels, and our overall Global Payroll business strategy. The Director, Mid-Market Client Success leads and inspires their team to partner with NAS and Global Payroll clients, global partners, and key contacts to drive a deep understanding of the client’s business, financials, products/services, the market, and other challenges to best meet client needs, and deliver insight.The
Client Success Director
is responsible for the strong performance of the organization in meeting or exceeding profit plans, ROI, financial objectives, operating plan initiatives, compliance, client satisfaction and associate engagement supporting a portfolio of clients representing a significant portion of the ESI Global Payroll portfolio. This role reports directly to the Vice President of Client Success for Global Payroll within ESI.In this role, it is outcome-focused and measured on ability to define, communicate and achieve client and ADP success. Examples of success measures include the effective delivery of client success plans, executive business reviews, development and execution of solution adoption, product migration and renewal strategies, client health, revenue growth, profitability, client satisfaction indexes, retention rates and client participation in key client engagement activities including the sharing of success stories, online reviews, and reference-ability.Responsibilities:You will have a team of front line leaders each running a team of up to 12 associatesYour direct leadership consists of Client Success Executives and Client Success Managers across EMEA, NORAM countries with potential to add more locations as the team growsYou will act as sponsor for a number of Client RelationshipsThere will be a strong interaction with client C-Suite ExecutivesYou will lead ADP resources as appropriate to service and support clientTO SUCCEED IN THIS ROLE:Experience utilizing CRM, sales force and any relevant tool to gain data analyticsTypically, 10+ years of experience with a combination of leadership, sales, implementation, operational and/or client management. Experience should be in Payroll, Benefits, Talent, Human Resources, or Outsourced technology based services.Experience in a fast-paced service environment with progressive leadership experience in consulting or large corporate environment with 8+ years supervising professional staff preferred.Experience with domestic and global / MNC clients as well as clients leveraging managed payroll solutions.High level of collaboration, effective relationships, broad cross functional and general management experience with international teams and multi-cultural relationships.Experience establishing and executing on new business development and growth initiatives.Excellent strategist and proven in high impact execution of initiatives.Willing to lead unproven initiatives, challenging new projects, untested, cross functional and/or unit boundaries, leading change.Excellent planning and organizational skills with the ability to effectively direct/impact the business unit's overall operations to maximize revenues and profits.In depth knowledge of financial, HR, and legal principles and practices.Excellent time management, presentation and organizational skillsTravel requiredUniversity degree would be a plus together with the relevant experience.BONUS POINTS FOR THESE :
Preferred QualificationsBachelor's Degree, MBA or advanced degreeDiversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
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