Russian School of Mathematics
IT Support Specialist
Russian School of Mathematics, San Jose, California, United States, 95199
Description
RSM's unique approach develops critical thinking and has built excellence in math since 1997. Recently featured by NPR and the Atlantic magazine as one of the players in the "Math Revolution" and ranked one of the best schools in the world by the Johns Hopkins Center for Talented Youth, RSM helps children of all levels build a solid math foundation and develop their critical-thinking and problem-solving skills. For nearly two decades, RSM students have consistently achieved remarkable scores on standardized tests and in national and international math competitions, although attaining top test scores is just one of the benefits of our program. RSM helps students of all levels become more confident in math and develop a deeper understanding of the subject.
RSM is growing and hiring an IT Support Specialist to support our North California region
Core Competencies:Exceptional oral and written communication skillsStrong technical knowledge and troubleshooting abilitiesCapable of multitasking and effectively prioritizing tasksKey Responsibilities:
Diagnose and resolve hardware and software issues across various systems, including computers, printers, VOIP phones, IP cameras, projectors, and other supported devicesUnderstand and apply knowledge of network architecture and building network systemsPossess a foundational understanding of AWS and VPN servicesManage and respond to technical support requests via email, ticketing systems, and phone callsOversee and maintain the company's VOIP phone systemTrack and resolve issues reported through the company's ticketing systemCollaborate with third-party vendors, including those for copy machines, VOIP systems, and internet servicesAdminister servers, including managing Active Directory, Group Policy, and server virtualizationPerform regular server backups and data restoration; handle installation, diagnostics, configuration, and repair of hardware and softwareMaintain and manage firewalls (Cisco, Sophos) and other network devicesProcure required hardware, software, and licenses for the companyTravel as needed to support IT needs at other company branches in different statesPreferred Qualifications:
Bachelor's degree in Computer Science, Engineering, or a related technical fieldMinimum of 2 years of relevant experience in progressively responsible IT rolesStrong written and verbal communication skillsAbility to handle multiple tasks and prioritize effectively in a fast-paced environmentExcellent organizational skills with strong attention to detailCapable of working independently and achieving results with minimal supervisionSelf-motivated and team-oriented with a strong desire to collaborate and contributeDemonstrated hands-on approach to problem-solving with a practical, results-driven attitudeStrong analytical skills with the ability to think critically and creativelyFlexibility to work beyond regular business hours when needed
This role offers the opportunity to contribute to a dynamic IT environment while ensuring the organization's smooth operation of technology systems.
RSM's unique approach develops critical thinking and has built excellence in math since 1997. Recently featured by NPR and the Atlantic magazine as one of the players in the "Math Revolution" and ranked one of the best schools in the world by the Johns Hopkins Center for Talented Youth, RSM helps children of all levels build a solid math foundation and develop their critical-thinking and problem-solving skills. For nearly two decades, RSM students have consistently achieved remarkable scores on standardized tests and in national and international math competitions, although attaining top test scores is just one of the benefits of our program. RSM helps students of all levels become more confident in math and develop a deeper understanding of the subject.
RSM is growing and hiring an IT Support Specialist to support our North California region
Core Competencies:Exceptional oral and written communication skillsStrong technical knowledge and troubleshooting abilitiesCapable of multitasking and effectively prioritizing tasksKey Responsibilities:
Diagnose and resolve hardware and software issues across various systems, including computers, printers, VOIP phones, IP cameras, projectors, and other supported devicesUnderstand and apply knowledge of network architecture and building network systemsPossess a foundational understanding of AWS and VPN servicesManage and respond to technical support requests via email, ticketing systems, and phone callsOversee and maintain the company's VOIP phone systemTrack and resolve issues reported through the company's ticketing systemCollaborate with third-party vendors, including those for copy machines, VOIP systems, and internet servicesAdminister servers, including managing Active Directory, Group Policy, and server virtualizationPerform regular server backups and data restoration; handle installation, diagnostics, configuration, and repair of hardware and softwareMaintain and manage firewalls (Cisco, Sophos) and other network devicesProcure required hardware, software, and licenses for the companyTravel as needed to support IT needs at other company branches in different statesPreferred Qualifications:
Bachelor's degree in Computer Science, Engineering, or a related technical fieldMinimum of 2 years of relevant experience in progressively responsible IT rolesStrong written and verbal communication skillsAbility to handle multiple tasks and prioritize effectively in a fast-paced environmentExcellent organizational skills with strong attention to detailCapable of working independently and achieving results with minimal supervisionSelf-motivated and team-oriented with a strong desire to collaborate and contributeDemonstrated hands-on approach to problem-solving with a practical, results-driven attitudeStrong analytical skills with the ability to think critically and creativelyFlexibility to work beyond regular business hours when needed
This role offers the opportunity to contribute to a dynamic IT environment while ensuring the organization's smooth operation of technology systems.