The Select Group
Help Desk Technician (9-6 EST)
The Select Group, Daytona Beach, Florida, United States, 32118
Job Details
HELP DESK TECHNICIAN - REMOTEThis long-term contract role involves providing Level 1 remote IT support to over 1,700 users. The technician will assist with troubleshooting Windows 10, Microsoft Office Suite, and O365 applications, managing user accounts, and resolving hardware and software issues.MUST-HAVE SKILLSWindows 10 administrative experience
Migration from old to new company computers without data lossHardware installation (e.g., printers, scanners)
3+ years of experience as a Help Desk Tier 1 consultant
Active Directory experience (password resets, user onboarding/offboarding)Experience with Solarwinds & NcentralTroubleshooting Microsoft Office Suite via online ticketing tools
O365 Enterprise experience
Issuing Microsoft licensing (Exchange Plan 1, Office 365 versions e1, e3, e5)Creating identities and troubleshooting O365 applications
NICE TO HAVE SKILLS
CompTIA A+, Network+, or Security+ certificationsO365 certificationsAbility to wear multiple hats in a fast-paced environmentDAY-TO-DAY RESPONSIBILITIES
Provide Level 1 IT support via phone and emailTroubleshoot and resolve Level 1 IT issuesPerform initial triage and escalate when necessarySupport over 1,700+ users remotely
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
HELP DESK TECHNICIAN - REMOTEThis long-term contract role involves providing Level 1 remote IT support to over 1,700 users. The technician will assist with troubleshooting Windows 10, Microsoft Office Suite, and O365 applications, managing user accounts, and resolving hardware and software issues.MUST-HAVE SKILLSWindows 10 administrative experience
Migration from old to new company computers without data lossHardware installation (e.g., printers, scanners)
3+ years of experience as a Help Desk Tier 1 consultant
Active Directory experience (password resets, user onboarding/offboarding)Experience with Solarwinds & NcentralTroubleshooting Microsoft Office Suite via online ticketing tools
O365 Enterprise experience
Issuing Microsoft licensing (Exchange Plan 1, Office 365 versions e1, e3, e5)Creating identities and troubleshooting O365 applications
NICE TO HAVE SKILLS
CompTIA A+, Network+, or Security+ certificationsO365 certificationsAbility to wear multiple hats in a fast-paced environmentDAY-TO-DAY RESPONSIBILITIES
Provide Level 1 IT support via phone and emailTroubleshoot and resolve Level 1 IT issuesPerform initial triage and escalate when necessarySupport over 1,700+ users remotely
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.