Vitaver & Associates
Help Desk Analyst/Information Systems Assistant (Onsite)
Vitaver & Associates, Charleston, West Virginia, us, 25329
13521 - Help Desk Analyst/Information Systems Assistant (Onsite) - Charleston, WV
Start Date
: ASAPType:
Temporary ProjectEstimated Duration
: 12 months with possible extensionsWork Setting:
100% of the time at the Client's site. No telecommuting or remote work.
Required:•Availability to work 100 % of the time at the Client's site in
Charleston, WV
(required);
For Help Desk Analyst:•Experience in providing technical assistance to computer system users on a variety of issues (3+ years);•Experience in the field of a support office or in a related area (1+ year);•Experience in commonly used Help Desk concepts, practices, and procedures within an Information Technology field;
For Information Systems Assistant:•Experience in data processing, word processing, computer operations, system monitoring, data job coordination or advanced level office work which involved operation a computer equipment (1+ year);•Experience maintaining hardware and software (1+ year);•Experience in backup and recovery procedures (1+ year);•Experience maintaining and preparing comprehensive and accurate reports such as inventory, electronic calendars, and database files (1+ year);•Experience purchasing computer hardware components (1+ year).
Responsibilities
include but are not limited to the following:•Must identify, research, and resolve technical problems.•Must respond to telephone calls, email, and personnel requests for technical support.•Must document, track, and monitor the problem to ensure a timely resolution.•Must answer questions to resolve computer problems for clients in person, via telephone or from remote location.•May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Start Date
: ASAPType:
Temporary ProjectEstimated Duration
: 12 months with possible extensionsWork Setting:
100% of the time at the Client's site. No telecommuting or remote work.
Required:•Availability to work 100 % of the time at the Client's site in
Charleston, WV
(required);
For Help Desk Analyst:•Experience in providing technical assistance to computer system users on a variety of issues (3+ years);•Experience in the field of a support office or in a related area (1+ year);•Experience in commonly used Help Desk concepts, practices, and procedures within an Information Technology field;
For Information Systems Assistant:•Experience in data processing, word processing, computer operations, system monitoring, data job coordination or advanced level office work which involved operation a computer equipment (1+ year);•Experience maintaining hardware and software (1+ year);•Experience in backup and recovery procedures (1+ year);•Experience maintaining and preparing comprehensive and accurate reports such as inventory, electronic calendars, and database files (1+ year);•Experience purchasing computer hardware components (1+ year).
Responsibilities
include but are not limited to the following:•Must identify, research, and resolve technical problems.•Must respond to telephone calls, email, and personnel requests for technical support.•Must document, track, and monitor the problem to ensure a timely resolution.•Must answer questions to resolve computer problems for clients in person, via telephone or from remote location.•May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.