Help Desk Support Technician I

Trillium Staffing has a direct hire opportunity for Help Desk Support in Grand Blanc! Daily job duties: -Each day starts with a 15-minute huddle to discuss the important items for the day such as major ongoing issues, project deadlines, off hours service that was perform, daily metrics, etc. -A call comes in from an end user that has problems logging into their system so you reset their password and make sure they can access their system. -You work to clean up an infected computer by running numerous scanning programs but may ultimately end up reloading the system after a full back up is taken. -An end user is having a problem with a piece of software they use and you determine it must be reinstalled so you remote into their system and take care of this. -After reviewing some documentation on a specific client, you determine a better or more efficient way of doing something so you notify the Account Guru to make these changes. -We purchased a few new computers for a client and once you have these all prepared in our office, you take them onsite, set them up and verify they are working as expected. -Back at the office, you take a call and determine a client server is down. You then collect as much information from the caller as possible and escalate the ticket up to Tier 2 support. The Tier 1 Technician is the starting point for nearly all employees regardless of their ability to fully understand our systems and processes. From here, the next position up is to a Tier 2 Technician which has different levels and responsibilities along with more onsite work and deeper interaction with our client's key personnel and equipment. Beyond this level are Engineers who are the company top tier of support and are ultimately responsible for fixing issues no one else can. Each level has additional perks and responsibilities and there is a clear path for personal growth. Benefits: -Paid vacation, PTO and holiday pay. A portion of unused vacation days can be rolled over to the following year or sold back to the company. -Great health insurance with a portion paid by company along with options for supplement insurances and other payroll deduction plans. -Matching retirement contributions. We match 3% of the money you invest. -Quarterly and Annual bonuses that allow you to earn more than your targeted annual pay. -Family First Approach. Your family is your priority and we will always make sure to do whatever is necessary to make sure work does not get in the way when they need you the most. -Casual and fun work atmosphere - We have a pool table, dart board, and comfortable break room but make sure you are packing a nerf gun because you never know when the darts will start flying. -Snacks and food. We fill up the fridge at least once a month with food, snacks and ice cream for the team along with numerous options for coffee and tea. Starting salary depends on experience, certifications, and overall technical ability, $35k - $45k per year. Quarterly and Annual Bonuses based on performance. An opportunity to learn and expand your knowledge with the best team around! Apply now! You Have: -First and foremost, the ability to always deliver great customer service and the desire to help others. -Great communication skills both verbal and written while being patient and calm in the face of chaos or frustrations -The ability to explain complicated items in a way your grandmother can understand -Strong problem solving and troubleshooting skills and are good at logic puzzles -At least two years working in the IT field or an equivalent Degree in the computer field and a strong understanding of Microsoft Windows and Microsoft Office applications -A decent understanding of networking services and equipment such as TCP/IP, DNS, WiFi, Routers/Firewalls, Switches, etc. -Basic understanding of Network Domains, Active Directory and Security Software Would Also be Great if You Have: -At least an A+ Certification. If not, it will be required you receive this within the first 90 days. -The ability to type at 50+ wpm (without looking at the keys) -A passion for learning new things and growing as a person -A love for Technology, Star Wars, Science and Gadgets Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.