ENTEGRA
IT Systems Support Technician
ENTEGRA, Indianapolis, Indiana, us, 46262
Job Type
Full-time
Description
IT Systems Support Technician
Job Description
Position Summary:
We are seeking a dedicated Systems Support Technician to join our IT team. The ideal candidate will be responsible for setting up and configuring hardware components, ensuring systems operate smoothly and efficiently. This role involves performing hardware modifications and upgrades as required, maintaining an inventory of equipment, and documenting procedures. Additionally, the technician will compile comprehensive monthly technical reports to track system performance and identify areas for improvement. Collaboration with the IT Help Desk team is essential, providing support and assistance to resolve technical issues promptly. The successful applicant will have a strong understanding of computer hardware, be detail-oriented, and possess excellent problem-solving skills. The ideal candidate will be responsible for setting up and configuring PCs, performing changes, and ensuring the smooth operation of computer systems. Additionally, the technician will be tasked with generating comprehensive monthly technical reports and providing support to the IT Help Desk team as required.
Responsibilities:
Install, configure, and maintain hardware systems, including computers, printers, and other related equipmentDiagnose and resolve hardware and software issues in a timely and accurate mannerPrepare detailed monthly reports on hardware status, system updates, and any changes made to the setupProvide backup support to the IT Help Desk, including fielding calls, troubleshooting user issues, and escalating problems when necessaryMaintain an inventory of hardware and supplies, placing orders as needed to avoid operational delaysStay current with technological developments and trends in the field of system supportOn-site hardware support/assistanceOperational Excellence: Actively participate in continuous improvement initiatives, consistently working towards the achievement of individual and team goals.Additional Duties: Perform all other duties as assigned.Requirements:
Associate's or Bachelor's degree in Computer Science, Information Technology, or a related fieldProven experience as a Systems Support Technician or similar roleStrong knowledge of computer hardware systems and various operating systemsExcellent problem-solving skills and attention to detailAbility to communicate technical information to non-technical usersStrong organizational skills and the ability to manage multiple tasks simultaneouslyA customer-focused approach and excellent interpersonal skillsDemonstrates a commitment to integrating the ENTEGRA® Core Values into daily work and life. - Be Innovative. Be Devoted. Be Honest. Be Accountable. Be Genuine. Be Industrious. Be Stewards. Be Excellent.Employment Details:
Work Location: Indianapolis, IN 46278, USA - Global HeadquartersDepartment: GA - AdminWorkplace Type: On-siteJob Type: Regular Full TimeBenefits:
Medical, Dental, and Vision InsuranceHealth Savings Account (HSA)401(k) & Company matchPaid Vacation & HolidaysLife & Disability InsuranceEmployee Assistance ProgramProfessional Development Opportunities
Who We Are:
ENTEGRA® is the global leader in Ultra-High Resolution (UHR) pipeline in-line inspection technologies, driving innovation in the realm of pipeline integrity. We are a dynamic and forward-thinking company, driven by experienced and talented individuals, advanced processes, and cutting-edge technology. Our commitment is unwavering as we strive to revolutionize the landscape of in-line inspection, setting new standards for excellence.
Entegra is an Equal Opportunity Employer
ENTEGRA® is committed to a diverse and inclusive workplace. Entegra LLP is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion or belief, national origin, age, sexual orientation, sex (including pregnancy), gender, gender identity or expression, family or parental status, protected veteran status, disability status, or any other legally protected status. If you require assistance or would like to request an accommodation related to the application process due to a disability, you may contact us at jobs@entegrasolutions.com .
Full-time
Description
IT Systems Support Technician
Job Description
Position Summary:
We are seeking a dedicated Systems Support Technician to join our IT team. The ideal candidate will be responsible for setting up and configuring hardware components, ensuring systems operate smoothly and efficiently. This role involves performing hardware modifications and upgrades as required, maintaining an inventory of equipment, and documenting procedures. Additionally, the technician will compile comprehensive monthly technical reports to track system performance and identify areas for improvement. Collaboration with the IT Help Desk team is essential, providing support and assistance to resolve technical issues promptly. The successful applicant will have a strong understanding of computer hardware, be detail-oriented, and possess excellent problem-solving skills. The ideal candidate will be responsible for setting up and configuring PCs, performing changes, and ensuring the smooth operation of computer systems. Additionally, the technician will be tasked with generating comprehensive monthly technical reports and providing support to the IT Help Desk team as required.
Responsibilities:
Install, configure, and maintain hardware systems, including computers, printers, and other related equipmentDiagnose and resolve hardware and software issues in a timely and accurate mannerPrepare detailed monthly reports on hardware status, system updates, and any changes made to the setupProvide backup support to the IT Help Desk, including fielding calls, troubleshooting user issues, and escalating problems when necessaryMaintain an inventory of hardware and supplies, placing orders as needed to avoid operational delaysStay current with technological developments and trends in the field of system supportOn-site hardware support/assistanceOperational Excellence: Actively participate in continuous improvement initiatives, consistently working towards the achievement of individual and team goals.Additional Duties: Perform all other duties as assigned.Requirements:
Associate's or Bachelor's degree in Computer Science, Information Technology, or a related fieldProven experience as a Systems Support Technician or similar roleStrong knowledge of computer hardware systems and various operating systemsExcellent problem-solving skills and attention to detailAbility to communicate technical information to non-technical usersStrong organizational skills and the ability to manage multiple tasks simultaneouslyA customer-focused approach and excellent interpersonal skillsDemonstrates a commitment to integrating the ENTEGRA® Core Values into daily work and life. - Be Innovative. Be Devoted. Be Honest. Be Accountable. Be Genuine. Be Industrious. Be Stewards. Be Excellent.Employment Details:
Work Location: Indianapolis, IN 46278, USA - Global HeadquartersDepartment: GA - AdminWorkplace Type: On-siteJob Type: Regular Full TimeBenefits:
Medical, Dental, and Vision InsuranceHealth Savings Account (HSA)401(k) & Company matchPaid Vacation & HolidaysLife & Disability InsuranceEmployee Assistance ProgramProfessional Development Opportunities
Who We Are:
ENTEGRA® is the global leader in Ultra-High Resolution (UHR) pipeline in-line inspection technologies, driving innovation in the realm of pipeline integrity. We are a dynamic and forward-thinking company, driven by experienced and talented individuals, advanced processes, and cutting-edge technology. Our commitment is unwavering as we strive to revolutionize the landscape of in-line inspection, setting new standards for excellence.
Entegra is an Equal Opportunity Employer
ENTEGRA® is committed to a diverse and inclusive workplace. Entegra LLP is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion or belief, national origin, age, sexual orientation, sex (including pregnancy), gender, gender identity or expression, family or parental status, protected veteran status, disability status, or any other legally protected status. If you require assistance or would like to request an accommodation related to the application process due to a disability, you may contact us at jobs@entegrasolutions.com .