IT Support Technician

IT/OT Support Technician Location: Indianapolis (On-Site) Position Type: 5-6 Month Contract Hourly Rate: $40/hr Industry: Pharmaceutical Manufacturing Our client is a leading pharmaceutical manufacturing organization dedicated to advancing healthcare through innovative solutions. We are looking for (2) highly skilled IT/OT Support Technicians for a 6-month engagement with an opportunity to extend. This is a great opportunity to build your expertise in a pharmaceutical manufacturing environment and take on additional projects & responsibilities. Key Responsibilities: Perform technical requirements analysis of workstation infrastructure design to meet the specific needs of a pharmaceutical manufacturing environment. Install and configure workstation hardware, software, and any additional peripherals to ensure optimal performance and compatibility. Provide qualified infrastructure platforms that support the diverse needs of the organization. Create automation scripts to streamline processes and minimize the need for manual intervention. This includes tasks such as patching, software installs and removals, and system reboots. Train end users on the operations of new equipment, workstation software, networking, and related technologies. Diagnose and resolve issues related to platforms including Citrix, RealVNC, VDI, Linux, iGel technology, Windows XP/7/10/11 OS, workstation hardware, and networking protocols. Serve as a consultant for questions regarding infrastructure, compatibility, backup, and configuration issues. Provide strategy and recommendations for immediate and future upgrades of hardware and software applications. Perform application and operating system upgrades for lab and automation systems, providing supporting documentation for validation and testing of upgrades. Assist with the validation of new and existing systems by providing technical design information to ensure GMP data integrity. Execute deployment tasks via automation using tools like PDQ Deploy. Qualifications: 2-3 years of experience in workstation infrastructure design and management. Proficiency in scripting languages for automation (e.g., PowerShell, Python). Strong knowledge of Citrix, RealVNC, VDI, Linux, iGel technology, Windows OS, and networking protocols. Experience with pharmaceutical manufacturing environments and GMP compliance is a plus. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills for user training and consultation. Job Type: Contract Pay: From $40.00 per hour Benefits: Dental insurance Health insurance Vision insurance Experience level: 2 years 3 years 4 years 5 years Schedule: Monday to Friday Experience: Windows: 1 year (Preferred) Ability to Commute: Indianapolis, IN (Required) Ability to Relocate: Indianapolis, IN: Relocate before starting work (Required) Work Location: In person