Battelle
IT Support Technician
Battelle - Columbus, Ohio, United States, 43224
Work at Battelle
Overview
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Overview
Battelle delivers when others can't. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients-whether they are a multi-national corporation, a small start-up or a government agency.
We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.
Job Summary
The IT Support Technician III is responsible for providing tier two technical support to resolve complex issues escalated from tier one support. This role involves troubleshooting hardware, software, and network problems, assisting in the configuration and deployment of IT systems and applications, and ensuring timely resolution of issues. The technician will document and track issues in the ticketing system and collaborate with tier one support to enhance troubleshooting processes and knowledge base articles.
Responsibilities
Respond to user inquiries and provide technical support via phone, email, or in-person ensuring a positive customer support experience. Diagnose and resolve hardware (e.g., PCs, mobile devices, desktop phones), software (e.g., business applications, desktop software), and network issues (e.g., wired, wireless, VPN). Provides tier two support for hardware, software, and network issues escalated from tier one. Assist with the setup and deployment of new PCs, tablets, and phones. Collaborate with End User Support, Infrastructure, and Business System support teams to resolve issues and deploy systems in the production environment. Maintain accurate records of issues and resolutions in the IT Service Management system. Collaborate with tier one to improve troubleshooting processes and knowledge base articles. Key Qualifications
Associate's degree in Information Technology, Computer Science, or a related field or CompTIA A+, Network+, or other related certifications, or three years of experience as an IT support technician, or an equivalent combination of education, certification, and/or experience Excellent communication, leadership, and interpersonal skills. Strong analytical and problem-solving abilities. Benefits: Live an Extraordinary Life We care about your well-being, not just on the job. Battelle offers comprehensive and competitive benefits to help you live your best life.
Balance life through a compressed work schedule : Most of our team follows a flexible, compressed work schedule that allows for every other Friday off-giving you a dedicated day to accomplish things in your personal life without using vacation time. Enjoy enhanced work flexibility, including a hybrid arrangement:
You have options for where and when you work. Our Together with Flexibility model allows you to work 60% in-office and 40% remote, with Monday and Tuesday as common in-office days, dependent on team and position needs. Take time to recharge : You get paid time off to support work-life balance and keep motivated. Prioritize wellness : Stay healthy with medical, dental, and vision coverage with wellness incentives and benefits plus a variety of optional supplemental benefits. Better together : Coverage for partners, gender-affirming care and health support, and family formation support. Build your financial future : Build financial stability with an industry-leading 401(k) retirement savings plan. For most employees, we put in 5 percent whether you contribute or not, and match your contributions on top of that. Advance your education : Tuition assistance is available to pursue higher education. A Work Environment Where You Succeed For brilliant minds in science, technology, engineering and business operations, Battelle is the place to do the greatest good by solving humanity's most pressing challenges and creating a safer, healthier and more secure world.
You will have the opportunity to thrive in a culture that inspires you to:
Apply your talent to challenging and meaningful projects Receive select funding to pursue ideas in scientific and technological discovery Collaborate with world-class experts in an inclusive environment Nurture and develop the next generation of scientific leaders Give back to and improve our communities
Vaccinations & Safety Protocols
Battelle may require employees, based on job duties, work location, and/or its clients' requirements to follow certain safety protocols and to be vaccinated against a variety of viruses, bacteria, and diseases as a condition of employment and continued employment and to provide documentation that they are fully vaccinated. If applicable, Battelle will provide reasonable accommodations based on a qualified disability or medical condition through the Americans with Disabilities Act or the Rehabilitation Act or for a sincerely held religious belief under Title VII of the Civil Rights Act of 1964 (and related state laws).
Battelle is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Battelle.
The above statements are intended to describe the nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, activities and skills required of staff members.
No statement herein is intended to imply any authorities to commit Battelle unless special written permission is granted by Battelle's Legal Department.
For more information about our other openings, please visit www.battelle.org/careers
We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.
Job Summary
The IT Support Technician III is responsible for providing tier two technical support to resolve complex issues escalated from tier one support. This role involves troubleshooting hardware, software, and network problems, assisting in the configuration and deployment of IT systems and applications, and ensuring timely resolution of issues. The technician will document and track issues in the ticketing system and collaborate with tier one support to enhance troubleshooting processes and knowledge base articles.
Responsibilities
Respond to user inquiries and provide technical support via phone, email, or in-person ensuring a positive customer support experience. Diagnose and resolve hardware (e.g., PCs, mobile devices, desktop phones), software (e.g., business applications, desktop software), and network issues (e.g., wired, wireless, VPN). Provides tier two support for hardware, software, and network issues escalated from tier one. Assist with the setup and deployment of new PCs, tablets, and phones. Collaborate with End User Support, Infrastructure, and Business System support teams to resolve issues and deploy systems in the production environment. Maintain accurate records of issues and resolutions in the IT Service Management system. Collaborate with tier one to improve troubleshooting processes and knowledge base articles. Key Qualifications
Associate's degree in Information Technology, Computer Science, or a related field or CompTIA A+, Network+, or other related certifications, or three years of experience as an IT support technician, or an equivalent combination of education, certification, and/or experience Excellent communication, leadership, and interpersonal skills. Strong analytical and problem-solving abilities. Benefits: Live an Extraordinary Life We care about your well-being, not just on the job. Battelle offers comprehensive and competitive benefits to help you live your best life.
Balance life through a compressed work schedule : Most of our team follows a flexible, compressed work schedule that allows for every other Friday off-giving you a dedicated day to accomplish things in your personal life without using vacation time. Enjoy enhanced work flexibility, including a hybrid arrangement:
You have options for where and when you work. Our Together with Flexibility model allows you to work 60% in-office and 40% remote, with Monday and Tuesday as common in-office days, dependent on team and position needs. Take time to recharge : You get paid time off to support work-life balance and keep motivated. Prioritize wellness : Stay healthy with medical, dental, and vision coverage with wellness incentives and benefits plus a variety of optional supplemental benefits. Better together : Coverage for partners, gender-affirming care and health support, and family formation support. Build your financial future : Build financial stability with an industry-leading 401(k) retirement savings plan. For most employees, we put in 5 percent whether you contribute or not, and match your contributions on top of that. Advance your education : Tuition assistance is available to pursue higher education. A Work Environment Where You Succeed For brilliant minds in science, technology, engineering and business operations, Battelle is the place to do the greatest good by solving humanity's most pressing challenges and creating a safer, healthier and more secure world.
You will have the opportunity to thrive in a culture that inspires you to:
Apply your talent to challenging and meaningful projects Receive select funding to pursue ideas in scientific and technological discovery Collaborate with world-class experts in an inclusive environment Nurture and develop the next generation of scientific leaders Give back to and improve our communities
Vaccinations & Safety Protocols
Battelle may require employees, based on job duties, work location, and/or its clients' requirements to follow certain safety protocols and to be vaccinated against a variety of viruses, bacteria, and diseases as a condition of employment and continued employment and to provide documentation that they are fully vaccinated. If applicable, Battelle will provide reasonable accommodations based on a qualified disability or medical condition through the Americans with Disabilities Act or the Rehabilitation Act or for a sincerely held religious belief under Title VII of the Civil Rights Act of 1964 (and related state laws).
Battelle is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Battelle.
The above statements are intended to describe the nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, activities and skills required of staff members.
No statement herein is intended to imply any authorities to commit Battelle unless special written permission is granted by Battelle's Legal Department.
For more information about our other openings, please visit www.battelle.org/careers