Starkey Laboratories, Inc.
Principal Customer Quality Leader
Starkey Laboratories, Inc., Saint Paul, Minnesota, United States,
EP World Hdqtrs6700 Washington Ave. So.Eden Prairie, MN 55344, USA
Starkey is currently seeking a highly motivated and curious Principal Quality Leader to execute initiatives behind the scenes. This position is responsible for development, analysis and management of customer quality Key Performance Indicators and Quality Metrics, aligned with business improvement goals. This position may oversee large business improvement projects through the application of Lean Six Sigma and project management tools, ensuring connection to business objectives and substantiated by concrete analytics. This position has a strong emphasis on Lean management, high quality, zero waste and continuous improvement, the cornerstones of the Lean Six Sigma approach.This position ensures that the projects it leads increase the company’s competitive advantage and financial performance. The ultimate goal of this team member is to produce projects that have substantial financial impact or substantial improvement in perceptual quality impact to our products. This position will utilize lean six sigma tools that focus on performance and show how an improvement in performance creates a benefit to the company in improved satisfaction or has direct financial impact.This position requires a lean six-sigma black belt or willingness to achieve within first 6 months of role. A black belt is a full-time lean six sigma project team leader responsible for implementing process improvement projects within the business. A black belt is responsible for being the leader in measuring, analyzing, improving and controlling key processes that influence customer satisfaction. This position must have the ability to influence project teams and be comfortable managing and driving change without direct authority. This person in this position must be a clear and effective communicator at all levels of the organization. This position must be comfortable with facilitating lean six sigma job duties such as Kaizen and Rapid Improvement Events (RIEs) and overseeing process improvement projects.JOB RESPONSIBILITIES/RESULTSDevelop, implement, standardize and monitor reporting methods used to track Key Performance Indicators and Quality Metrics, aligned with business improvement goals.Work with business functions to develop and implement data gathering techniques to identify and rank opportunities for continuous improvement in the areas of quality and customer satisfaction.Lead the delivery of large business improvement projects through the application of Lean Six Sigma and project management tools.Define potential projects to support the future growth of Starkey Hearing Technologies by identifying, quantifying and comparing project impact to customers, products and the business.Actively identify potential risks and issues relating to the delivery of projects. Manage a resolution process in a timely manner, only escalating major issues.Ensure data analytics align with projects to better serve our customers and establish Starkey as a “world class” quality organization.Act as the customer quality analytics expert to senior leadership.Maintain a culture of service within the Customer Quality Team.Drive customer quality process improvements and updates using objective data and a continuous improvement methodology.Offer technical expertise in the area of audiologic and technical troubleshooting.JOB REQUIREMENTSMinimum Education, Certification and Experience RequirementsEducation• Bachelor’s degree in business or equivalent experience in the hearing industry field.Experience• 5+ years of Starkey tenure with a career history of utilizing lean six sigma and project management tools or 10+ years of external experience utilizing black belt certification knowledge and applications to improve organizational performance.• Lean Six Sigma black belt certification preferred but not required. Must be willing to obtain.• Experience working with and influencing stakeholders at a senior manager level.Knowledge/Technical Requirements• Expert knowledge of software systems including Microsoft Office applications.• Strong Leadership and communication skills.• Excellent problem solving, negotiation, conflict management and decision-making skills.WORK CONTEXTWorking Conditions
Normal office conditions; travel required.Equipment OperationNormal office equipment.
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Starkey is currently seeking a highly motivated and curious Principal Quality Leader to execute initiatives behind the scenes. This position is responsible for development, analysis and management of customer quality Key Performance Indicators and Quality Metrics, aligned with business improvement goals. This position may oversee large business improvement projects through the application of Lean Six Sigma and project management tools, ensuring connection to business objectives and substantiated by concrete analytics. This position has a strong emphasis on Lean management, high quality, zero waste and continuous improvement, the cornerstones of the Lean Six Sigma approach.This position ensures that the projects it leads increase the company’s competitive advantage and financial performance. The ultimate goal of this team member is to produce projects that have substantial financial impact or substantial improvement in perceptual quality impact to our products. This position will utilize lean six sigma tools that focus on performance and show how an improvement in performance creates a benefit to the company in improved satisfaction or has direct financial impact.This position requires a lean six-sigma black belt or willingness to achieve within first 6 months of role. A black belt is a full-time lean six sigma project team leader responsible for implementing process improvement projects within the business. A black belt is responsible for being the leader in measuring, analyzing, improving and controlling key processes that influence customer satisfaction. This position must have the ability to influence project teams and be comfortable managing and driving change without direct authority. This person in this position must be a clear and effective communicator at all levels of the organization. This position must be comfortable with facilitating lean six sigma job duties such as Kaizen and Rapid Improvement Events (RIEs) and overseeing process improvement projects.JOB RESPONSIBILITIES/RESULTSDevelop, implement, standardize and monitor reporting methods used to track Key Performance Indicators and Quality Metrics, aligned with business improvement goals.Work with business functions to develop and implement data gathering techniques to identify and rank opportunities for continuous improvement in the areas of quality and customer satisfaction.Lead the delivery of large business improvement projects through the application of Lean Six Sigma and project management tools.Define potential projects to support the future growth of Starkey Hearing Technologies by identifying, quantifying and comparing project impact to customers, products and the business.Actively identify potential risks and issues relating to the delivery of projects. Manage a resolution process in a timely manner, only escalating major issues.Ensure data analytics align with projects to better serve our customers and establish Starkey as a “world class” quality organization.Act as the customer quality analytics expert to senior leadership.Maintain a culture of service within the Customer Quality Team.Drive customer quality process improvements and updates using objective data and a continuous improvement methodology.Offer technical expertise in the area of audiologic and technical troubleshooting.JOB REQUIREMENTSMinimum Education, Certification and Experience RequirementsEducation• Bachelor’s degree in business or equivalent experience in the hearing industry field.Experience• 5+ years of Starkey tenure with a career history of utilizing lean six sigma and project management tools or 10+ years of external experience utilizing black belt certification knowledge and applications to improve organizational performance.• Lean Six Sigma black belt certification preferred but not required. Must be willing to obtain.• Experience working with and influencing stakeholders at a senior manager level.Knowledge/Technical Requirements• Expert knowledge of software systems including Microsoft Office applications.• Strong Leadership and communication skills.• Excellent problem solving, negotiation, conflict management and decision-making skills.WORK CONTEXTWorking Conditions
Normal office conditions; travel required.Equipment OperationNormal office equipment.
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