Northern Impact
Membership Services Supervisor
Northern Impact, Bowling Green, Kentucky, United States, 42103
Overview
One of America's largest retailers is seeking a growth-oriented Membership Services Supervisor to join their premier in-house Center team. As a vital part of their team, you will play a pivotal role in handling inbound calls related to membership service and sales. Be a part of a nationwide contact center focused on customer service and sales initiatives!
Responsibilities
Interview and hire agents, fostering a high-energy and motivated team.
Oversee and lead a team of agents, providing guidance, coaching, and motivation.
Recommend performance management steps to help agents achieve identified metrics and targets.
Collaborate with Team Leads for continuous team growth.
Demonstrate excellent service and selling skills through customer calls.
Support agents through goal awareness, answering questions, handling escalated calls, and ensuring team focus on queued calls.
Qualifications & Skills
3 years of experience in management (Required)
5 years of experience in a call center environment (Required)
Location : Bowling Green, Kentucky
Job Type : Full-time
Pay : $55,000.00 - $65,000.00 per year + commission
Benefits :
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule :
Monday to Friday
Weekend availability
Ability to commute/relocate :
Bowling Green, Kentucky: Reliably commute or planning to relocate before starting work (Preferred)
If you are passionate about providing exceptional service, coaching teams to success, and contributing to a dynamic work environment, we invite you to apply for this exciting opportunity to be a Membership Services Supervisor.
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One of America's largest retailers is seeking a growth-oriented Membership Services Supervisor to join their premier in-house Center team. As a vital part of their team, you will play a pivotal role in handling inbound calls related to membership service and sales. Be a part of a nationwide contact center focused on customer service and sales initiatives!
Responsibilities
Interview and hire agents, fostering a high-energy and motivated team.
Oversee and lead a team of agents, providing guidance, coaching, and motivation.
Recommend performance management steps to help agents achieve identified metrics and targets.
Collaborate with Team Leads for continuous team growth.
Demonstrate excellent service and selling skills through customer calls.
Support agents through goal awareness, answering questions, handling escalated calls, and ensuring team focus on queued calls.
Qualifications & Skills
3 years of experience in management (Required)
5 years of experience in a call center environment (Required)
Location : Bowling Green, Kentucky
Job Type : Full-time
Pay : $55,000.00 - $65,000.00 per year + commission
Benefits :
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule :
Monday to Friday
Weekend availability
Ability to commute/relocate :
Bowling Green, Kentucky: Reliably commute or planning to relocate before starting work (Preferred)
If you are passionate about providing exceptional service, coaching teams to success, and contributing to a dynamic work environment, we invite you to apply for this exciting opportunity to be a Membership Services Supervisor.
#J-18808-Ljbffr