Verint Systems, Inc.
Sr. Customer Success Manager
Verint Systems, Inc., Cheyenne, Wyoming, United States, 82007
Verint Systems, Inc. - Sr. Customer Success Manager - Cheyenne, Wyoming
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation.Overview of Job Function:The Sr. Customer Success Manager (Sr. CSM) is a strategic role that serves as our number one customer and company advocate. The role displays superior customer management and consultancy skills, striving to become a trusted advisor to the customer.Principal Duties and Essential Responsibilities:Identify, create, and lead efforts for delivering value to customers by understanding customer strategic outcomes, business challenges, key KPIs and providing recommendations.Create and deliver a success roadmap that aligns with each customer's unique business goals and objectives.Drive product adoption, education, and usage across your portfolio to deliver meaningful business outcomes.Collaborate with customers to increase their usage and adoption of our solutions.Be an expert on assigned Verint Product Solutions to speak and demo intelligently about the value and usage of the product.Responsible for an ongoing assessment of the business value being delivered and acknowledged by the client.Identify Expansion Opportunities to drive revenue growth.Negotiate and close renewals with existing customers.Own working with the customers to increase usage and adoption, ensure retention, and create an environment of customer delight.Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer.Bring intelligent product feedback and recommendations from customers back to the product team.Advocate customer needs/issues cross-departmentally.Manage account escalations as needed.Act as one of the functions echoing the voice of the customer within Verint.Minimum Requirements:Bachelor’s degree or equivalent experience.Minimum of 7-10 years of experience in a customer-facing role focused on Customer Success.A strong sense of urgency to perform actions quickly.Proven ability to drive continuous value of our product(s).Proficiency in quickly learning and understanding software.A “do what it takes” mentality.Detail-oriented and a strategic thinker.Strong team player but a self-starter who can operate independently.Ability to effectively and successfully handle customer service issues and conflict situations.Preferred Requirements:Prior experience in closing renewals and/or professional services opportunities.Experience managing customers of various sizes.Experience with Totango or other success platforms.
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At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation.Overview of Job Function:The Sr. Customer Success Manager (Sr. CSM) is a strategic role that serves as our number one customer and company advocate. The role displays superior customer management and consultancy skills, striving to become a trusted advisor to the customer.Principal Duties and Essential Responsibilities:Identify, create, and lead efforts for delivering value to customers by understanding customer strategic outcomes, business challenges, key KPIs and providing recommendations.Create and deliver a success roadmap that aligns with each customer's unique business goals and objectives.Drive product adoption, education, and usage across your portfolio to deliver meaningful business outcomes.Collaborate with customers to increase their usage and adoption of our solutions.Be an expert on assigned Verint Product Solutions to speak and demo intelligently about the value and usage of the product.Responsible for an ongoing assessment of the business value being delivered and acknowledged by the client.Identify Expansion Opportunities to drive revenue growth.Negotiate and close renewals with existing customers.Own working with the customers to increase usage and adoption, ensure retention, and create an environment of customer delight.Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer.Bring intelligent product feedback and recommendations from customers back to the product team.Advocate customer needs/issues cross-departmentally.Manage account escalations as needed.Act as one of the functions echoing the voice of the customer within Verint.Minimum Requirements:Bachelor’s degree or equivalent experience.Minimum of 7-10 years of experience in a customer-facing role focused on Customer Success.A strong sense of urgency to perform actions quickly.Proven ability to drive continuous value of our product(s).Proficiency in quickly learning and understanding software.A “do what it takes” mentality.Detail-oriented and a strategic thinker.Strong team player but a self-starter who can operate independently.Ability to effectively and successfully handle customer service issues and conflict situations.Preferred Requirements:Prior experience in closing renewals and/or professional services opportunities.Experience managing customers of various sizes.Experience with Totango or other success platforms.
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