Lockton Companies
Leave Administration Specialist
Lockton Companies, Dallas, Texas, United States, 75215
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture,
you belong here.Secondary locations
Houston, San Antonio, Plano, Kansas City, Edina, New Orleans, Baton RougeBusiness unit
Lockton-Dunning SeriesSchedule
Full-timeJob type
StandardWorkplace
RemoteYour Responsibilities
Do you enjoy administering leaves? Would you enjoy working with various clients that vary in size and industry? Do you enjoy being in a collaborative, professional environment? Then we have the position for you!Due to our success and increased business opportunities, we are looking for a Leave Administration Specialist to provide excellent customer service to employees with regards to all aspects of absence management. This position is a subject matter expert regarding all types of employee leaves of absence, including Short Term Disability, FMLA, Long Term Disability, Unpaid leaves, etc. The ideal candidate will demonstrate a high level of professionalism; possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to changing priorities.Essential Job Duties and Responsibilities
Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service.Responsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policies.Coach employees, managers and HR professionals on the appropriate web based processes, legal requirements and policy regarding leaves.Provide employees/managers with information and assistance regarding potential leaves.Produce and track all required documentation.Assess, adjudicate, and track all FMLA claims and available time.Coordinate leaves with Short Term Disability Vendor and Workers’ Compensation Claims Teams to properly administer concurrent leaves.Update employee records in the HR/Payroll system as appropriate.Escalate issues to the proper management resource as appropriate.Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreements.Provide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to management.Consult with clients on best practices and policy reviews for compliance.Support new client onboarding process.Assist with client projects as needed.Qualifications
EDUCATION, EXPERIENCE, AND SKILLS REQUIREDA Bachelor’s Degree is highly desired.Four or more years of professional experience in absence management is preferred; Customer Service experience is preferred.Knowledge of FMLA, State Leave regulations and requirements and ADA is required.Hands on experience with HR/Payroll systems is desired, along with experience using email and Microsoft Office suite.Must have a strong disposition toward customer service and proven aptitude for computer-based leave transaction processing.Legal right to work in the United States.Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
#J-18808-Ljbffr
you belong here.Secondary locations
Houston, San Antonio, Plano, Kansas City, Edina, New Orleans, Baton RougeBusiness unit
Lockton-Dunning SeriesSchedule
Full-timeJob type
StandardWorkplace
RemoteYour Responsibilities
Do you enjoy administering leaves? Would you enjoy working with various clients that vary in size and industry? Do you enjoy being in a collaborative, professional environment? Then we have the position for you!Due to our success and increased business opportunities, we are looking for a Leave Administration Specialist to provide excellent customer service to employees with regards to all aspects of absence management. This position is a subject matter expert regarding all types of employee leaves of absence, including Short Term Disability, FMLA, Long Term Disability, Unpaid leaves, etc. The ideal candidate will demonstrate a high level of professionalism; possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to changing priorities.Essential Job Duties and Responsibilities
Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service.Responsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policies.Coach employees, managers and HR professionals on the appropriate web based processes, legal requirements and policy regarding leaves.Provide employees/managers with information and assistance regarding potential leaves.Produce and track all required documentation.Assess, adjudicate, and track all FMLA claims and available time.Coordinate leaves with Short Term Disability Vendor and Workers’ Compensation Claims Teams to properly administer concurrent leaves.Update employee records in the HR/Payroll system as appropriate.Escalate issues to the proper management resource as appropriate.Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreements.Provide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to management.Consult with clients on best practices and policy reviews for compliance.Support new client onboarding process.Assist with client projects as needed.Qualifications
EDUCATION, EXPERIENCE, AND SKILLS REQUIREDA Bachelor’s Degree is highly desired.Four or more years of professional experience in absence management is preferred; Customer Service experience is preferred.Knowledge of FMLA, State Leave regulations and requirements and ADA is required.Hands on experience with HR/Payroll systems is desired, along with experience using email and Microsoft Office suite.Must have a strong disposition toward customer service and proven aptitude for computer-based leave transaction processing.Legal right to work in the United States.Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
#J-18808-Ljbffr