University of Colorado, Colorado Springs
Program Support Specialist
University of Colorado, Colorado Springs, Colorado Springs, Colorado, United States, 80509
Program Support Specialist - 34561Department of Electrical and Computer Engineering
Elevate Your Career at UCCS: Innovate, Inspire, and Impact in the Rockies!
Who We Are
The
University of Colorado Colorado Springs
(UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement. UCCS offers a diverse and inclusive learning environment that fosters innovation, growth, and the holistic development of its students. The work location for this position is on-site. This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.
Salary Range : $36,000 - $45,115 annually. Compensation will be commensurate upon experience and qualifications.
Summary
This position is responsible for a wide range of support including academic, administrative, and student services functions. Work involves exercising discretion, analytical skill, and personal accountability to the department chair, faculty, and online graduate programs. This position makes decisions in organizing and establishing work processes to ensure delivery of the program's educational, research, and service activities, independently resolving problems as they arise, exercising a high level of judgment, independent thought, and decision-making.
Essential Functions
The duties and responsibilities of the position include, but are not limited to:
Serves as primary point of contact for faculty, staff, prospective students, students, outside agencies, and others regarding inquiries about the department. Providing guidance and recommendations as needed.
Initiates and maintains communication with students, faculty, staff, and other stakeholders regarding departmental updates.
Coordinates updates and edits program websites, college directory, and online course offerings.
Manages scheduling for all department classrooms and courses.
Manages key and key card access to departmental buildings, rooms, and spaces.
Maintains and organizes department office.
Monitors and coordinates course enrollment with faculty. Assists with logistics of special course offerings. Processes and maintains records related to new programs, courses, and curriculum changes.
Prepares reports and surveys regarding enrollment and statistical data as needed (accreditation, program assessment, etc).
Coordinates meeting schedules for the department, organizes agendas, and transcribes meeting minutes.
Maintains spreadsheets tracking student enrollment; facilitates student enrollment and assists with potential issues that deter enrollment.
Prepares, prints, and analyzes student evaluations (FCQ's) and exit interviews for students each semester.
Maintains policies and department-level records including: laboratory usage contracts, student files, student progress, course files and updates, enrollment, course questionnaires, and assessment.
Coordinates with the department, college, and campus HR on hiring of faculty, staff, lecturers, and hourly employees.
Manages travel arrangements and reimbursements for faculty, students, and guests.
Prepares and analyzes course and projected course reports, class lists, and student evaluations.
Provides support and communication with the student organizations and faculty advisors.
Creates and maintains spreadsheets to monitor department budgets and accounts.
Works with personnel from other departments on campus to coordinate departmental activities, events, class scheduling, and work orders.
Manages and maintains program equipment, such as, but not limited to, copy machines, Scantrons, and phones.
Serves as a purchasing representative for the department, including grants, and manages shipping and receiving.
Provides enrollment data and final grade submission information to lecturers for all program courses and ensures final grades are submitted correctly and on-time.
Processes volunteer and visiting scholar requests in coordination with college HR.
Other duties as assigned.
Knowledge, Skills, and Abilities
Ability to communicate effectively, both in writing and orally.
Ability to establish and maintain effective working relationships with employees at all levels throughout the university.
Outstanding customer service skills.
Positive attitude and a willingness to help and be a team player.
Demonstrated ability to exercise independent judgment; identify and resolve problems.
Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
Ability to work independently, multi-task, and prioritize.
Excellent organization and time management skills.
Skilled in document management (creation, organization, maintenance, and dissemination).
Acute attention to detail and follow-up required, along with the ability to move from one task/duty to another without errors despite frequent interruptions.
Ability to be flexible and adjust quickly to shifting demands.
Exercise judgment and independent initiative; handle time-sensitive matters that require concise problem solving and confidentiality.
Ability to adapt to changing software systems, embrace new technology, and learn new software applications and productivity tools quickly.
Demonstrated ability to exercise strict confidentiality.
Minimum Qualifications
Education: Bachelor's degree from an accredited institution.
Experience: Experience with program coordination, business operations, or administrative support.
Preferred Qualifications
Experience with maintaining compliance with complex rules, contracts, regulations, and/or accreditation standards.
Experience with creation of complex schedules and reports.
Experience working in a higher education setting.
Experience with online programs.
Experience advising students.
Physical Requirements
While performing the duties of this job, the employee is frequently required to sit. Employee is occasionally required to move. Tasks may involve using a computer screen continuously for long periods of time. The employee must occasionally lift and/or move up to 20 pounds.
To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environmental demands described satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.
UCCS is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date.
Special Instructions to Applicants:
Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting:
A current resume. Must include date ranges to include month and year (mm/yyyy) and whether the position was full time or part time.
A cover letter that specifically addresses the job requirements and outlines qualifications.
Application Materials Instructions: Applications submitted by 5:00 p.m. Mountain Time on September 8, 2024 will receive full consideration. Applications submitted through email or surface mail will not be considered. Please apply at cu.edu/cu-careers (job #: 34561). Official transcripts will be required upon hire. Upon request, please be prepared to provide five professional references (at least two previous/current supervisors), including their email contact information. If you have technical difficulties with your application, please contact the CU Careers help desk at 303-860-4200 #5 or cucareershelp@cu.edu. Job related inquiries should be directed to the posting contact.
#J-18808-Ljbffr
Elevate Your Career at UCCS: Innovate, Inspire, and Impact in the Rockies!
Who We Are
The
University of Colorado Colorado Springs
(UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement. UCCS offers a diverse and inclusive learning environment that fosters innovation, growth, and the holistic development of its students. The work location for this position is on-site. This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.
Salary Range : $36,000 - $45,115 annually. Compensation will be commensurate upon experience and qualifications.
Summary
This position is responsible for a wide range of support including academic, administrative, and student services functions. Work involves exercising discretion, analytical skill, and personal accountability to the department chair, faculty, and online graduate programs. This position makes decisions in organizing and establishing work processes to ensure delivery of the program's educational, research, and service activities, independently resolving problems as they arise, exercising a high level of judgment, independent thought, and decision-making.
Essential Functions
The duties and responsibilities of the position include, but are not limited to:
Serves as primary point of contact for faculty, staff, prospective students, students, outside agencies, and others regarding inquiries about the department. Providing guidance and recommendations as needed.
Initiates and maintains communication with students, faculty, staff, and other stakeholders regarding departmental updates.
Coordinates updates and edits program websites, college directory, and online course offerings.
Manages scheduling for all department classrooms and courses.
Manages key and key card access to departmental buildings, rooms, and spaces.
Maintains and organizes department office.
Monitors and coordinates course enrollment with faculty. Assists with logistics of special course offerings. Processes and maintains records related to new programs, courses, and curriculum changes.
Prepares reports and surveys regarding enrollment and statistical data as needed (accreditation, program assessment, etc).
Coordinates meeting schedules for the department, organizes agendas, and transcribes meeting minutes.
Maintains spreadsheets tracking student enrollment; facilitates student enrollment and assists with potential issues that deter enrollment.
Prepares, prints, and analyzes student evaluations (FCQ's) and exit interviews for students each semester.
Maintains policies and department-level records including: laboratory usage contracts, student files, student progress, course files and updates, enrollment, course questionnaires, and assessment.
Coordinates with the department, college, and campus HR on hiring of faculty, staff, lecturers, and hourly employees.
Manages travel arrangements and reimbursements for faculty, students, and guests.
Prepares and analyzes course and projected course reports, class lists, and student evaluations.
Provides support and communication with the student organizations and faculty advisors.
Creates and maintains spreadsheets to monitor department budgets and accounts.
Works with personnel from other departments on campus to coordinate departmental activities, events, class scheduling, and work orders.
Manages and maintains program equipment, such as, but not limited to, copy machines, Scantrons, and phones.
Serves as a purchasing representative for the department, including grants, and manages shipping and receiving.
Provides enrollment data and final grade submission information to lecturers for all program courses and ensures final grades are submitted correctly and on-time.
Processes volunteer and visiting scholar requests in coordination with college HR.
Other duties as assigned.
Knowledge, Skills, and Abilities
Ability to communicate effectively, both in writing and orally.
Ability to establish and maintain effective working relationships with employees at all levels throughout the university.
Outstanding customer service skills.
Positive attitude and a willingness to help and be a team player.
Demonstrated ability to exercise independent judgment; identify and resolve problems.
Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
Ability to work independently, multi-task, and prioritize.
Excellent organization and time management skills.
Skilled in document management (creation, organization, maintenance, and dissemination).
Acute attention to detail and follow-up required, along with the ability to move from one task/duty to another without errors despite frequent interruptions.
Ability to be flexible and adjust quickly to shifting demands.
Exercise judgment and independent initiative; handle time-sensitive matters that require concise problem solving and confidentiality.
Ability to adapt to changing software systems, embrace new technology, and learn new software applications and productivity tools quickly.
Demonstrated ability to exercise strict confidentiality.
Minimum Qualifications
Education: Bachelor's degree from an accredited institution.
Experience: Experience with program coordination, business operations, or administrative support.
Preferred Qualifications
Experience with maintaining compliance with complex rules, contracts, regulations, and/or accreditation standards.
Experience with creation of complex schedules and reports.
Experience working in a higher education setting.
Experience with online programs.
Experience advising students.
Physical Requirements
While performing the duties of this job, the employee is frequently required to sit. Employee is occasionally required to move. Tasks may involve using a computer screen continuously for long periods of time. The employee must occasionally lift and/or move up to 20 pounds.
To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environmental demands described satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.
UCCS is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date.
Special Instructions to Applicants:
Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting:
A current resume. Must include date ranges to include month and year (mm/yyyy) and whether the position was full time or part time.
A cover letter that specifically addresses the job requirements and outlines qualifications.
Application Materials Instructions: Applications submitted by 5:00 p.m. Mountain Time on September 8, 2024 will receive full consideration. Applications submitted through email or surface mail will not be considered. Please apply at cu.edu/cu-careers (job #: 34561). Official transcripts will be required upon hire. Upon request, please be prepared to provide five professional references (at least two previous/current supervisors), including their email contact information. If you have technical difficulties with your application, please contact the CU Careers help desk at 303-860-4200 #5 or cucareershelp@cu.edu. Job related inquiries should be directed to the posting contact.
#J-18808-Ljbffr