Cardinal Health
Manager, Operations - Nationwide
Cardinal Health, Los Angeles, California, United States,
Position SummaryThe
Manager of Operations
will be responsible for executing and managing operations related to the strategic partnerships that drive enterprise value and yield competitive advantages that benefit our customers and the business.This individual must have good organizational skills and be able to work independently without much supervision. This role will support (and report into) the Director of Operations to ensure all processes remain aligned, are operating seamlessly, and are continuously improved as needed; and that metrics for success are defined, tracked, and reported.Location : Fully remoteResponsibilitiesEnsure that the executed manufacturer product contract file contains all the necessary data elements required by the wholesaler, sent to the appropriate wholesaler contact for implementation, and confirm product contract pricing is loaded with the correct terms in the agreement.Develop a process verifying accuracy of manufacturer contract pricing loads at each wholesaler; be able to identify situational issues, impact, and resolutions.Build and maintain participant manufacturer rosters. Identify the participant criteria required by each manufacturer to be included in each respective roster.Develop a procedure for notifying manufacturers of changes to the Participants membership; including how changes will be managed and communicated (i.e., new Participant, location changes, additions, or terminations).Develop a process to manage the Participant validation and eligibility ensuring the process is in alignment with the respective manufacturer criteria.Create a Participant’s communication process addressing method to be used, frequency, and when to communicate.Create and maintain metrics/dashboards/reports to monitor Participant’s performance and manufacturer contract alignment compliance. Provide updates to leadership.Develop a process to conduct Participant business reviews.Develop, implement, and maintain all standard operating procedures (SOPs) for the Operations team.Qualifications5+ years or more of related professional experience (preferably in an operational role) required.Understanding of and experience working with specialty pharmaceutical manufacturers, including concepts and implications of class of trade preferred.Understanding of the end-to-end operational processes of a GPO; the operational role within the GPO and interactions with Manufacturer partners and Wholesalers, preferred.Working knowledge of pharmaceutical distribution, preferred.Understanding of Pharmaceutical-focused Group Purchasing Organizations (GPOs) either internally or as a business partner, preferred.Customer service, problem-solving, and analytical skills.Strong written and verbal communication skills.Proficient in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word) required.Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.Cardinal Health supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law.
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Manager of Operations
will be responsible for executing and managing operations related to the strategic partnerships that drive enterprise value and yield competitive advantages that benefit our customers and the business.This individual must have good organizational skills and be able to work independently without much supervision. This role will support (and report into) the Director of Operations to ensure all processes remain aligned, are operating seamlessly, and are continuously improved as needed; and that metrics for success are defined, tracked, and reported.Location : Fully remoteResponsibilitiesEnsure that the executed manufacturer product contract file contains all the necessary data elements required by the wholesaler, sent to the appropriate wholesaler contact for implementation, and confirm product contract pricing is loaded with the correct terms in the agreement.Develop a process verifying accuracy of manufacturer contract pricing loads at each wholesaler; be able to identify situational issues, impact, and resolutions.Build and maintain participant manufacturer rosters. Identify the participant criteria required by each manufacturer to be included in each respective roster.Develop a procedure for notifying manufacturers of changes to the Participants membership; including how changes will be managed and communicated (i.e., new Participant, location changes, additions, or terminations).Develop a process to manage the Participant validation and eligibility ensuring the process is in alignment with the respective manufacturer criteria.Create a Participant’s communication process addressing method to be used, frequency, and when to communicate.Create and maintain metrics/dashboards/reports to monitor Participant’s performance and manufacturer contract alignment compliance. Provide updates to leadership.Develop a process to conduct Participant business reviews.Develop, implement, and maintain all standard operating procedures (SOPs) for the Operations team.Qualifications5+ years or more of related professional experience (preferably in an operational role) required.Understanding of and experience working with specialty pharmaceutical manufacturers, including concepts and implications of class of trade preferred.Understanding of the end-to-end operational processes of a GPO; the operational role within the GPO and interactions with Manufacturer partners and Wholesalers, preferred.Working knowledge of pharmaceutical distribution, preferred.Understanding of Pharmaceutical-focused Group Purchasing Organizations (GPOs) either internally or as a business partner, preferred.Customer service, problem-solving, and analytical skills.Strong written and verbal communication skills.Proficient in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word) required.Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.Cardinal Health supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law.
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