Buckman
North America Quality Systems Manager
Buckman, Memphis, Tennessee, us, 37544
North America Quality Systems ManagerLocation:
Memphis, TN (required)Language:
EnglishTravel:
15%This position has primary responsibility for ensuring that the quality systems in North America meet global standards and that the associated processes drive world-class product consistency. The position will ensure that quality-related projects are identified and conducted on a consistent basis to ensure the continuous improvement of the systems, processes, and products while building strong relationships with internal and external stakeholders. This individual must be a strong partner with site Quality personnel, as well as being a strong advocate for the needs of the customer.The North America Quality Systems Manager will work independently, with limited guidance, to ensure the effective implementation and management of Buckman’s quality program. This person will ensure that risk mitigation strategies for operations are implemented and quality metrics, including audits, are utilized to inform the business of the state of quality of Buckman’s products and practices. This role will be responsible for performing risk assessments and conducting audits as required to identify areas of deficiency and opportunities to improve the underlying systems. This person will work to assure quality standards are consistently applied and will escalate issues to Senior Management as appropriate.The person must demonstrate skills required to simultaneously manage multiple projects to successful outcomes in terms of deliverables, timing, and cost. The position will also support continuous improvement efforts with other functions. Work will require lifting to 50 lbs., use of additional PPE for job tasks, and involves active movement around the facility including accessing multilevel buildings and climbing ladders.Key Outcomes / ResponsibilitiesPerform all activities with safety as the top priority.Embrace and champion the safety vision, SHE initiatives, and programs.Conduct work activities and demonstrate leadership behavior consistent with Buckman 4.0.Provide vision and functional strategy, direction/policy from Quality Assurance perspective with appropriate Customer focus. Represent Quality Assurance (QA) as the primary point of contact and guidance for quality programs.Maintain robust audit and quality oversight plans, contribute to the QA strategy and through collaboration with stakeholders and senior management, refine and adjust strategies and plans as needed.Identify areas of greatest risk, through intelligence gathering (e.g., data trends, identified quality issues, assessments, audits), to proactively complete risk-based QA assessments and implementation of robust mitigation strategies.Partner with internal stakeholders to ensure quality, compliance, customer satisfaction, safety, and continuous improvement. Support internal and external audit activities as subject matter expert for product complaints, effective CAPA investigations and dispositions, and non-conforming material processes.Develop and drive standardization of processes and procedures.Develop and enhance QA procedures, guidance documents, and audit tools to ensure consistent QA practices.Ensure rapid communication of QA issues including potential misconduct or issues of significant deviation within project/products to appropriate leaders and colleagues.Provide inspection management support as needed.Manage personnel or assist with the management of personnel and planning functional group activities to achieve functional area and/or departmental objectives, as applicable.Provide training and mentorship in quality systems management to less experienced members of the Buckman organization.Be the primary contact for internal and external customer issues related to product, process, raw materials, etc.Act as a focal point for ISO and Customer audits of the Quality Management System. Accountable for maintaining external Quality System certifications.Ensure effective continuous improvement of Buckman’s customer complaint resolution and response.Skills and Job CompetenciesOutstanding communication skills and able to interact with Corporate Staff groups, hourly plant personnel, as well as staff.Lead by example.Proven track record of managing multiple projects to successful outcomes in terms of deliverables, timing, and budget.Outstanding organizational skills.Self-managed.Possesses excellent problem-solving and critical thinking capabilities.Above average computer skills.Minimum / Required Qualifications4-year technical degree from an accredited institution.5-7 years of practical Quality Assurance experience within a manufacturing environment with a demonstrated track record of achievement.2-3 years of management experience with proven track record of managing groups of individual contributors.Excellent interpersonal, written, and verbal communication skills.Strong team player with an ability to work closely with all functional teams within the plant.Excellent knowledge of ISO requirements and how to effectively maintain a compliant quality management system.Ability to develop new business processes and effectively diagnose/improve existing processes.Excellent knowledge of the critical elements of a robust quality system and how to leverage them.Excellent understanding of quality tools and their practical application.Self-starter with systematic decision making, critical thinking, problem solving, and troubleshooting skills.Solid Six Sigma or similar continuous improvement and statistical analysis knowledge.Must Have Successful ExperiencesAbility to coordinate a wide variety of resources across multiple functions to meet quality goals/objectives.Excellent and demonstrated Microsoft Suite computer skills.Successful quality systems and quality assurance experience from a manufacturing organization.Demonstrated high level of competency in TQM, Six Sigma, DOEs, and Lean thinking.Experience with detailed project management software is a plus.ISO Auditor experience.Experience leading an organization through a quality system implementation to a relevant standard.
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Memphis, TN (required)Language:
EnglishTravel:
15%This position has primary responsibility for ensuring that the quality systems in North America meet global standards and that the associated processes drive world-class product consistency. The position will ensure that quality-related projects are identified and conducted on a consistent basis to ensure the continuous improvement of the systems, processes, and products while building strong relationships with internal and external stakeholders. This individual must be a strong partner with site Quality personnel, as well as being a strong advocate for the needs of the customer.The North America Quality Systems Manager will work independently, with limited guidance, to ensure the effective implementation and management of Buckman’s quality program. This person will ensure that risk mitigation strategies for operations are implemented and quality metrics, including audits, are utilized to inform the business of the state of quality of Buckman’s products and practices. This role will be responsible for performing risk assessments and conducting audits as required to identify areas of deficiency and opportunities to improve the underlying systems. This person will work to assure quality standards are consistently applied and will escalate issues to Senior Management as appropriate.The person must demonstrate skills required to simultaneously manage multiple projects to successful outcomes in terms of deliverables, timing, and cost. The position will also support continuous improvement efforts with other functions. Work will require lifting to 50 lbs., use of additional PPE for job tasks, and involves active movement around the facility including accessing multilevel buildings and climbing ladders.Key Outcomes / ResponsibilitiesPerform all activities with safety as the top priority.Embrace and champion the safety vision, SHE initiatives, and programs.Conduct work activities and demonstrate leadership behavior consistent with Buckman 4.0.Provide vision and functional strategy, direction/policy from Quality Assurance perspective with appropriate Customer focus. Represent Quality Assurance (QA) as the primary point of contact and guidance for quality programs.Maintain robust audit and quality oversight plans, contribute to the QA strategy and through collaboration with stakeholders and senior management, refine and adjust strategies and plans as needed.Identify areas of greatest risk, through intelligence gathering (e.g., data trends, identified quality issues, assessments, audits), to proactively complete risk-based QA assessments and implementation of robust mitigation strategies.Partner with internal stakeholders to ensure quality, compliance, customer satisfaction, safety, and continuous improvement. Support internal and external audit activities as subject matter expert for product complaints, effective CAPA investigations and dispositions, and non-conforming material processes.Develop and drive standardization of processes and procedures.Develop and enhance QA procedures, guidance documents, and audit tools to ensure consistent QA practices.Ensure rapid communication of QA issues including potential misconduct or issues of significant deviation within project/products to appropriate leaders and colleagues.Provide inspection management support as needed.Manage personnel or assist with the management of personnel and planning functional group activities to achieve functional area and/or departmental objectives, as applicable.Provide training and mentorship in quality systems management to less experienced members of the Buckman organization.Be the primary contact for internal and external customer issues related to product, process, raw materials, etc.Act as a focal point for ISO and Customer audits of the Quality Management System. Accountable for maintaining external Quality System certifications.Ensure effective continuous improvement of Buckman’s customer complaint resolution and response.Skills and Job CompetenciesOutstanding communication skills and able to interact with Corporate Staff groups, hourly plant personnel, as well as staff.Lead by example.Proven track record of managing multiple projects to successful outcomes in terms of deliverables, timing, and budget.Outstanding organizational skills.Self-managed.Possesses excellent problem-solving and critical thinking capabilities.Above average computer skills.Minimum / Required Qualifications4-year technical degree from an accredited institution.5-7 years of practical Quality Assurance experience within a manufacturing environment with a demonstrated track record of achievement.2-3 years of management experience with proven track record of managing groups of individual contributors.Excellent interpersonal, written, and verbal communication skills.Strong team player with an ability to work closely with all functional teams within the plant.Excellent knowledge of ISO requirements and how to effectively maintain a compliant quality management system.Ability to develop new business processes and effectively diagnose/improve existing processes.Excellent knowledge of the critical elements of a robust quality system and how to leverage them.Excellent understanding of quality tools and their practical application.Self-starter with systematic decision making, critical thinking, problem solving, and troubleshooting skills.Solid Six Sigma or similar continuous improvement and statistical analysis knowledge.Must Have Successful ExperiencesAbility to coordinate a wide variety of resources across multiple functions to meet quality goals/objectives.Excellent and demonstrated Microsoft Suite computer skills.Successful quality systems and quality assurance experience from a manufacturing organization.Demonstrated high level of competency in TQM, Six Sigma, DOEs, and Lean thinking.Experience with detailed project management software is a plus.ISO Auditor experience.Experience leading an organization through a quality system implementation to a relevant standard.
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