Acumera
Senior Customer Success Manager
Acumera, Austin, Texas, us, 78716
Who We Are
Based in Austin, Texas, Acumera is a leader in managed network security and automation services for multi-site businesses' payment systems and operations. Acumera provides software-as-a-service (SaaS) solutions for edge computing, secure edge networking, network operations, visualization, and security. Our clients focus on growing their companies using Acumera's remote systems visibility, strong data security, and simplified compliance services. Since 2002, Acumera has been our clients' trusted network partner. We're a growing pandemic-proof Company looking for motivated professionals to join our team!
What We're Looking For
Join our team at Acumera as a Senior Customer Success Manager and become a key player in ensuring the seamless onboarding of new customers and fostering lasting relationships with our existing clients in the network security and edge computing domain. This exciting role involves direct engagement with customer leadership, where you'll have the opportunity to influence customer satisfaction, gather valuable feedback, and drive strategic initiatives to enhance the overall customer experience.
Working hand in hand with our technical teams, you'll be responsible for monitoring the performance of our platforms and services, identifying opportunities for improvement, and swiftly resolving any issues that may arise. With a strong focus on data analysis, regular account check-ins, and comprehensive business reviews, you'll serve as the voice of our customers within the organization, ensuring that their needs and concerns are always front and center.
As a customer-centric advocate, you'll also play a vital role in analyzing processes, developing best practices, and creating case studies to continually enhance the success and satisfaction of our valued clientele. We want to hear from you if you're passionate about driving positive customer outcomes and thriving in a dynamic, collaborative environment! Join us at Acumera and be part of our mission to deliver unparalleled value to our customers.
Responsibilities:
Spearhead the onboarding procedures for new clients, ensuring a seamless integration of Acumera's solutions.
Initiate proactive engagement with clients to comprehend their objectives, obstacles, and avenues for success.
Monitor client satisfaction levels, gather feedback, and implement strategies to enhance customer experience.
Collaborate closely with technical teams to promptly address and resolve client issues as they arise.
Develop and conduct training sessions to educate clients on effectively utilizing Acumera's security and edge computing solutions.
Utilize customer data analysis to identify emerging trends and propose optimizations for enhanced performance.
Conduct regular check-in sessions with clients to review key metrics, explore potential enhancements, and ensure comprehensive satisfaction with Acumera's offerings.
Job Type:
Full-time
Pay:
$80,000.00 - $86,000.00 per year
Experience:
Customer relationship management: 4 years (Required)
Sales: 3 years (Required)
Work Location:
In person (Austin, TX 78731 preferred)
#J-18808-Ljbffr
Based in Austin, Texas, Acumera is a leader in managed network security and automation services for multi-site businesses' payment systems and operations. Acumera provides software-as-a-service (SaaS) solutions for edge computing, secure edge networking, network operations, visualization, and security. Our clients focus on growing their companies using Acumera's remote systems visibility, strong data security, and simplified compliance services. Since 2002, Acumera has been our clients' trusted network partner. We're a growing pandemic-proof Company looking for motivated professionals to join our team!
What We're Looking For
Join our team at Acumera as a Senior Customer Success Manager and become a key player in ensuring the seamless onboarding of new customers and fostering lasting relationships with our existing clients in the network security and edge computing domain. This exciting role involves direct engagement with customer leadership, where you'll have the opportunity to influence customer satisfaction, gather valuable feedback, and drive strategic initiatives to enhance the overall customer experience.
Working hand in hand with our technical teams, you'll be responsible for monitoring the performance of our platforms and services, identifying opportunities for improvement, and swiftly resolving any issues that may arise. With a strong focus on data analysis, regular account check-ins, and comprehensive business reviews, you'll serve as the voice of our customers within the organization, ensuring that their needs and concerns are always front and center.
As a customer-centric advocate, you'll also play a vital role in analyzing processes, developing best practices, and creating case studies to continually enhance the success and satisfaction of our valued clientele. We want to hear from you if you're passionate about driving positive customer outcomes and thriving in a dynamic, collaborative environment! Join us at Acumera and be part of our mission to deliver unparalleled value to our customers.
Responsibilities:
Spearhead the onboarding procedures for new clients, ensuring a seamless integration of Acumera's solutions.
Initiate proactive engagement with clients to comprehend their objectives, obstacles, and avenues for success.
Monitor client satisfaction levels, gather feedback, and implement strategies to enhance customer experience.
Collaborate closely with technical teams to promptly address and resolve client issues as they arise.
Develop and conduct training sessions to educate clients on effectively utilizing Acumera's security and edge computing solutions.
Utilize customer data analysis to identify emerging trends and propose optimizations for enhanced performance.
Conduct regular check-in sessions with clients to review key metrics, explore potential enhancements, and ensure comprehensive satisfaction with Acumera's offerings.
Job Type:
Full-time
Pay:
$80,000.00 - $86,000.00 per year
Experience:
Customer relationship management: 4 years (Required)
Sales: 3 years (Required)
Work Location:
In person (Austin, TX 78731 preferred)
#J-18808-Ljbffr