Business Analyst - Engineering Support

FirstEnergy at a GlanceWe are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.About the OpportunityThis is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [FEU].Engineering Controls is a new group within the Transmission and Substation Engineering Design Organization that will focus on real-time performance reporting to inform decision making and monitor performance. Analysts will develop Power BI dashboards that will support strategic initiatives, resource management, variance analysis, trends, and project status. This position will focus on data visualization in Power BI, data analysis, project management, process improvement, and SharePoint. This role requires an individual to be self-directed with a strong ability to quickly grasp the various processes necessary for FirstEnergy transmission and substation projects.The selected candidate must be able to work with a wide variety of departments, including Project Management, Regional Operating Companies, FE Fiber Team, Corporate Joint Use, Billing, and Project Process Controls. Responsibilities for this role may include coordinating multiple projects or being tasked to focus on data analysis and entry, task tracking, engineering support, process refinement, and maintaining external communications protocols and resources such as SharePoint and Design Bulletins. Additionally, the analyst may be tasked with developing Power BI dashboards that will support strategic initiatives, resource management, variance analysis, trends, and project status, data analysis, project management, and process improvement.The selected candidate must demonstrate a solid commitment to FirstEnergy Core Values and Behaviors, including all aspects of safety according to company policies and procedures. All candidates will be expected to support FE storm response efforts and additional duties as needed.This position can be located in Akron, Ohio, Greensburg, PA, Reading, PA, or Fairmont, WV.Responsibilities include:Developing and providing reporting and database support to employees to assist in their learning of standards, procedures, designs, and associated issues.Promoting project identification, development, and implementation within Construction & Design Services and Transmission functional areas.Conducting in-depth strategic research, analyzing data, interpreting results, and providing solutions.Actively seeking ways to overcome challenges and add value within the scope of assignments.Recommending and implementing solutions to complex issues and assignments.Developing process improvements for moderately complex work processes and/or projects.Track & follow-up on a high volume of joint-use and customer engineering requests.Providing superior customer service by anticipating and exceeding customer needs and driving continuous improvement including drafting and sending formal responses to customers.Coordinate with Scoping & Estimating to provide cost estimates to customers.Develop & maintain an active request metric for monthly management review.Anticipate and deliver consistent results with the ability to work independently, focused on committed deadlines.Establish and maintain database support for standards, materials, procedures, designs, and associated standard technical content.Support communication across business units regarding project and task needs.Ability to develop effective working relationships with employees at all levels of the Company.Provide analytical support to engineering and design staff.Maintain entries and data within the standard materials database or similar catalogues of materials.Supporting Power BI by designing, testing, and debugging Power BI dashboards and reports from functional specifications.Supporting and sustaining FirstEnergy as a high performer by contributing to excellent organizational performance outcomes and values of FirstEnergy through responsible and effective effort work performance.Maintaining a safe workplace for coworkers and the community based upon knowledge of potential hazards and industry regulations/requirements.Qualifications include:Bachelor's degree in Business Administration, Engineering, Math, Science, Finance, or a related discipline is required. Minimum of 4 years of relevant work experience is required. In lieu of a degree, 7 years of direct relevant experience may be considered.Relevant experience includes experience in identifying and acting on process improvements, analyzing, and projecting work that must be performed, monitoring requirements to completion, data reporting, analysis, costing and recommendations, and an in-depth understanding of the subject matter.An advanced degree or professional certification is preferred.Proficient with Microsoft Office tools, including Excel, PowerPoint, Visio, SharePoint, and Word.Experience with data source and report deployment on the Power BI cloud service, Power Apps, Power Automate, creating intuitive reports to monitor opportunities and deficiencies, and Advanced level calculation and data transformation.Microsoft Power BI experience in the development, maintenance, and testing of Microsoft Power BI reporting and dashboard solutions.Evaluation and mapping of a variety of data sources and gathering methods for synthesis.Experience in Structured Query Language (SQL), Data Analysis Expressions (DAX), Power Query M, and Power Fx, Power Automate or other workflow automation for translating business processes into automated solutions.Demonstrate growth in use of research techniques.Tenacity and high bias for project closure.Solid understanding of how people go through a change and the change process.Knowledge of change management principles, methodologies, and tools.Utilize best practices and techniques for addressing customer concerns.Ability to make practical decisions without undue delay based on the best available information.Excellent communication, collaboration, organizational, computer, and problem-solving skills.Demonstrate a questioning attitude to learn, produce results, and strengthen existing relationships.Highly driven, self-motivated worker that is organized, task-oriented with a strong attention to detail.Experience in process/project development/management, planning/analysis, and performance reporting.Ability to adapt communication skills to all audiences.Ability to work well under pressure, manage multiple priorities and projects.Must be self-directed and not dependent on detailed instruction from others.Excellent analytical abilities and the ability to recognize business trends and translate into recommendations and/or actionable results for FirstEnergy aimed at improving quality decision-making.Ability to convey information at various levels in the organization.Ability to deliver quality, accurate work within established deadlines.Must be able to communicate effectively with excellent verbal and writing skills, providing comprehensive project status reports, clear and concise correspondence, and accurate information.Model active learning through continuing to develop breadth of knowledge, skills, and perspective.Ability to support numerous locations, must be willing to travel throughout the service area and to work extra and irregular hours if required.

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